I'm OVER the top with the care and asthethics of my vehicles. Ceramic coatings are a staple, as well as weekly maintenance of the coating. Mechanical care is no less important, 3k mile oil changes, NEVER replace a part without upgrading and replacing stuff that eventually WILL break before it does is the key to making vehicles work FOR YOU. On the way home from my honeymoon, a stray tire left unsecured on someones vehicle bounced and hit my truck square in the grill. Even with Dash cam footage and the guys face, SC police apparently have too many accidents to try and actually investigate so I was left with a "hit and run" style accident. Progressive kinda sucked throughout this whole thing from leaving us on the side of the road to trying their hardest to ensure my trucks repair is as cheap as possible. My 2018 f150 went through 3 shops where it was CLEAR they were advocating for insurance and NOT me. All crap aftermarket parts from China etc. I plan on doing a lot more work to my truck and WILL NOT accept having problems down the road because cheap parts had to be "fitted" to make work. Enter Jones Ford, After a Caliber regional manager actually told me on the phone that they can't meet the quality demands I would have (like simply not having dust in the clear coat) they were going to move it yet again. We found Jones Ford and thankfully got someone by the name of Randy who really took charge and for the FIRST time I felt like someone was working for me and not progressive in lieu of me. While I wished it could be back to me faster, it seems the infrastructure out there is so bad the amount of accidents overflows the repair facilities. This was confirmed even before getting it there as we had issues finding places even able to accept work needing done any time soon. However, alll things considered, it could be worse and now that I have it back. I'm SO thankful and will NEVER drive my truck in that state ever again. I will literally park it in NC and rent through that hellhole state. :) For comparison to less apparently crappy states, I fell into my work cars open door during a winter storm, completely destroyed it and bent the fender panel which needed replaced along w/ the door, they had it back to me in 3 days. Either the state needs to invest dramatically in roadways, or a lot more body shops need to open out there ASAP. Anyways, all things that could be controlled by Jones Ford were handled professionally, and in a fairly timely fashion all things considered. Full disclosure, my late mother was a Karen and there were jokes that the "Karen stigma" was started by her and some now hidden youtube video :P That being said, when I feel like I'm not being handled in a way I feel appropriate, I speak out and the VERY few times I questioned anything with this process, they were not only responsive, but took the extra time and care to explain in honesty what parts are controlled by them, what red tape they have and when things are just out of their control. While I wouldn't want to ever have to deal with a car related problem in that state again, if I had to, I'd only trust Jones Ford. Also worth mentioning, if I didn't have a friend who'd kill me in my sleep if I bought from another Ford dealership, I would have been inclined to buy my next vehicle from them.

Worst experience ever at this service station. They do not disclose fees charged until you go to pick up your vehicle and have to pay for them for them to allow you to take your car. They charged me MULTIPLE diagnostic fees on items I would have never paid for a fee to have them check out had it been disclosed it would be charged on every single item I mentioned in passing (not just one fee for all). They then responded with completely incoherent responses to the items checked--my toddler would have come up with a more intelligent answer than they did. They told me my seat heater would be almost $2k to repair, even after Ford Warranty sent me an email saying it is covered under my warranty. The service Manager then refused to return multiple messages to discuss it. They completely gaslight and bully their customers. Truly one of the worst customer experiences I have ever had. STRONGLY DISCOURAGE anyone from allowing them anywhere near your car.

Worst service department I have ever delt with. Made an appointment 3 weeks out for two recall items. Two weeks later still setting. And put 3 miles on my vehicle.

Schedule service almost two months out. Showed up early this morning and was told they had no loaner vehicles (part of the reason for scheduling was to ensure a loaner vehicle was available). Also, despite receiving repeated reminder text messages, they had no information in the system for my appointment. Not worth wasting your time with Jones Ford’s service department. Worst I’ve experienced! I will say that their Quicklane is good.

We are busy is their mantra. That means you have to schedule warranty or recall services six weeks out and then give up your car until they are ready to work on it. I had a Tuesday morning appointment for a two hour diagnostic check on the transmission. As of Friday morning no one has touched the car. I was told that if my car was not on site it would not be scheduled for the real work schedule. This is the worst customer experience I have had. They absolutely do not care how many days you don’t have your car or how many cars you bought from them.

I was treated with respect, until I had an accident with the loaner van and they started calling me "crash". They gave me a new F150 for the next few days and completed the work to my Transit Van. The Professional Service and Repairs is excellent. I have been kicked out of Summerville Ford and Palmetto Ford, so I feel very good with all interactions. Ask for Amber and everything will fall into place.