would NOT recommend buying from this SHADY DEALER, I - JAMESNITRO69
would NOT recommend buying from this SHADY DEALER, I found a used accord I wanted to trade my civic in for and it showed listed for $18K on their website. I inquired and set up a test drive for the following day. When I showed up at agreed time, it was ready for me to drive but 1st thing I saw was the price tag at $19K and I figured that was lot price and the $18K was internet price as I've seen some dealers practice. No, I was told it changed overnight and went up $1K, then I see it has tons of rust in places it shouldn't be, tells me it was either in a flood or some extreme weather events for this to occur. They then showed me another used accord for $19K which was a great car but when they presented the deal, they were offering me almost $1K under bluebook for my trade and then trying to add some security package at almost $1K. When I asked about it, I was told that was window etching on all the NEW cars. I said but this is used so you're charging 2x? Oh no, Tracy said I meant to say new & used. We also had a friend purchase a used car there and had shady dealings with Tracy & Alex. We have had struggles with the service department as well that is addressed in a separate review. I hate saying this, but I would NOT recommend purchasing your new or used car from this dealer and I can't even recommend the service dept since it took getting a second opinion from another Honda dealer to get my issue fixed. David the service manager is still working with me on this, and I appreciate his willingness to help considering I paid for several repairs that didn't fix the issue. So much more I could say that has happened over 3 months of trying to get my car repaired correctly, but I don't enjoy slamming them, just want others to beware, shop around, don't settle, and most importantly, better test drive same day you inquire, or you risk a huge price jump. I feel if you schedule a test drive, the original price should be honored. You lost any of my future business and when folks ask what I think about Germain Honda, I'll have to say " unfortunately, I have nothing nice to say " about them, but would advise to avoid them or simply use them as a tool for comparison with reputable dealers. Don't take my word, look at the other 1-star reviews. They would probably be 0 stars if that was an option.
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