The worst experience I ever had in car dealership! - BorisD
The worst experience I ever had in car dealership!
Disrespecting your client is on a different scale here.
I stopped by on Monday to show my audi, they were interested to buy. I already had an offer from different dealer of 21.7, so Audi gave me the same - 21.7k, asked me to come back on Wed to complete all paperwork. So I come on Wed with scheduled appointment, and Moe tells me that the guy who offered 21.7 isn’t here and a new guy can only do 19k. That’s a big drop I thought, in just 2 days somehow my car lost 10% of its value. So Moe tells me that the original guy (Matt) will be here on Fri. I call them on Friday, Moe pick up the phone, ask me to call back in 30 min. After 30 min I call back, he doesn’t pick up. Tried 2-3 times after, he is simply ignoring my calls. I check our conversation in messages, Moe deleted all messages he sent and blocked me. I thought “well, that weird. What are they? 14 years old teenager, ghosting me? I wanted to hear at least some made up explanation, so I drove there again.
Once I pulled into parking lot I saw Moe using inside, pretending to be busy =)
And the explanation they give is this: You heard it wrong initially. We probably meant to say that retail value is 21.7, we meant that we buy your car for 19k. =) So by their logic I declined offers of 21.5 and 21.7 from other dealers to sell it to Audi for 19k.
Such a xx dealership! I’m shocked that Audi is treating customers like that! I wasted 5 days for this, I declined 2 offers from private market, including a guy who was ready to buy it for 22k.
This dealership doesn’t care about you! They don’t value your time! They don’t value you as a client!
Matt and Moe are employees of a year for sure! Blocking your client, and avoiding contact! Bravo!
Just pick a different Audi dealership! Stevens Creek is good. Audi San Francisco is good!
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