SERVICE, November 2022: I scheduled an appointment to - JHM
SERVICE, November 2022: I scheduled an appointment to have my sparkplugs replaced at Mercedes-Benz of Marietta but there was a problem... Mercedes-Benz of Marietta claimed a sparkplug got stuck in the head/engine because it was "rusty". After initially telling me removal of the rusty sparkplug would cost THOUSANDS OF DOLLARS, Mercedes-Benz of Marietta "did me a favor" and only charged me $1220.39 to remove the rusty sparkplug & install new ones. Yes, they charged me money to remove a "rusty" sparkplug that somehow got stuck in the head/engine during the sparkplug install they agreed to do.
SALES, December 2022: After trying to purchase a new 2023 Mercedes Benz at 2 other dealerships in the Atlanta,GA area, I gave up and decided to do business with Mercedes-Benz of Marietta because there quote for the car was the lowest and their ETA for the car was April 2023. They were honest enough and told me there was no guarantee for the ETA, due to the semi-conductor chip shortage. I wanted to replace my 2016 Benz. I assumed I would get updated related to the ETA/arrival of my 2023 car. AFTER I made email inquiries, I received emails stating : "...they not pulled yet. They are switching year. I will let you know as soonest they pull." and "...It looks like going to be 2024.Thank you."
The order was switched to 2024 and I did not get updates before I made numerous inquiries by email. I was given other ETA dates: July 2023, November 2023 & December 2023. I did not receive my new Mercedes until FEBRUARY 2024... over 13 MONTHS after I placed my deposit.
If you need assistance with sales or service from a Mercedes Benz dealership in the Atlanta GA area, I STRONGLY suggest going to the Atlanta Mercedes Dealership on Piedmont Rd. instead.
Read More