32 New Mexico Ford Dealers

We purchased a used Escape from Jose Arguello at Capital - jrob

We purchased a used Escape from Jose Arguello at Capital Ford in Santa Fe. Jose was very comfortable, and personable. Very enjoyable! I don't-as a rule- like the experience of car purchasing. Jose was so relaxed and efficient with us that it actually made the purchase enjoyable! Great Customer Service!! The best part happened to be an issue with the car when we got it home. We contacted Jose and got our problem fixed with no hassle. A quick Check with Tony Sena (Jose's Boss) and we were fixed right up. NO Hassle! Exceptional Service! Thanks Jose

Jackie in Finance was amazing as always, the way she - Theresa Noedel

Jackie in Finance was amazing as always, the way she explains all the packages and the prices. Mike Ramirez came through with my deal for the second time. I will be purchasing my grandchild's graduation gift in 3 years from these two. Best customer service around.

Need help I need my plates or temp plates been 2 months - dancalderon

Need help I need my plates or temp plates been 2 months and still nothing. I got my car had temp plates. They were about to expire called my salesman I had them instant in my email. I need temp plates again. Can’t track a soul down. Been talking with Jovanni. Took a long time to get a response. Was supposed to get back to me of course has not. My temp plate expired the 17th. Today is the 22nd and still nothing. So I can drive my car. I call not even the front desk picks up and this is during office hours. Amazing. All I want is my plates. I guess since Casa took over only the employees are happy I am not as a third time customer!

Do Not purchase from vision ford Alamagordo nm! - kathygandy16

Do Not purchase from vision ford Alamagordo nm!!! Service is terrible!!! When you make an appointed for a certain time they do not stand by that time!!!! You will be waiting for hours!!! I will be taking my truck to be serviced somewhere else from now own!

I was able to get my dream car and Ebony was so amazing. - isaiahurias

I was able to get my dream car and Ebony was so amazing. Hands down Ebony made this one of the best car purchases I’ve ever had.

They don’t pull the skid plates when doing oil changes - Mike

They don’t pull the skid plates when doing oil changes and make a mess. They charge a 10% shop supply on oil changes and lie to your face and say for make them charge it. They do a poor job inspecting tires, all four of my tires had a different PSI in them.

These people are experts at saying sorry, but this does - michaelmcgowan1

These people are experts at saying sorry, but this does nothing to fix the problems they cause. Incompetence combined with arrogance and attitude is a surefire way to alienate and drive away a customer base. This is what they accomplished with me today. Today was my third fiasco with the Rich Ford Service department. I showed up ten minutes early for my appointment only to be told they could get me in at Three Thirty p.m. When I showed them the appointment that was made, they said I am sorry, you do not have an appointment because you are not listed on the board, as they pointed to the board. When I showed them the text messages they sent me reminding me of today's appointment, that did not seem to matter either. A supervisor walked in and told the service desk to get me to the front of the line, which ended up being a three-hour and twenty-minute Oil Change marathon. These people act as if taking your money to provide lousy service is actually doing you a favor. Steer clear of this pole if you have a Ford. There are too many other places to go that provide good service and actually care about their customers.

Emily was top-notch. - susanpool22

Emily was top-notch. Best trading experience that I have had. Will be a returning customer and I will recommend her to all my friends. Gold Star to Hamilton and all the staff.

Just shout out to Cassey and rob amazing people ,they all - adangutierrez1967

Just shout out to Cassey and rob amazing people ,they all about your type of workers ,please give them a raise and also all staff of roswell ford God bless each one of you injesusmightyname

Sales person told me the price was 30,000 after a hard - Mad customer

Sales person told me the price was 30,000 after a hard inquiry on my credit they tell me it's 40,000. Who does this? Very disappointing. I will never go back !!!!

Worst experience I’ve ever had . Wasted my time and ran... - Morelliframing

Worst experience I’ve ever had . Wasted my time and ran my credit on a truck a salesman was already buying. About as crooked as it gets.

We weren’t sure what would happened other than sharing - Virgetcpy

We weren’t sure what would happened other than sharing some good laugh and good sale person Kevin

Upon pickup they tried to convince me an airbag and - MT

Upon pickup they tried to convince me an airbag and possible punctured fuel tank Factory recalls were "Courtesy Recalls." I asked for explanation which advisor told me they were only checked it I had experienced a problem with them. I said "I still don't understand. She told me that if I experienced a problem with either, they would look at them and only repair them once free and next time I would be responsible for full payment. Those two recalls were not corrected. Two other service advisors sat idly by not bothering to help the struggling advisor, nor, most importantly a customer. Mind numbingly inadequate unsafe training. I can't believe the liability and ignorance this dealership accepts from its employees.

Took my F150 in for a major recall. Robbie, Raul, and... - RLG

Took my F150 in for a major recall. Robbie, Raul, and Steve were awesome. I told them upfront I was going to review the work as last recall was a total disaster, they said Tommy is very particular about his work and not to worry. They were right, all was correct and looked great.

Up front and helpful - VanPeltJ

It actually took me a few months to figure out the vehicle that I wanted and to get everything together. I worked with the same sales person who was very understanding and went along with all of my detours. He helped me find a truck that I am very happy with that I probably would not have picked out to start with. The only reason I didn't give five stars was that there wasn't much selection at the time that I visited in used trucks. It was the best experience I have had with buying a vehicle.

So appreciate the help and courtesy we received - norcalgma

My husband and I were about 33 miles outside of Deming when our check engine light came on. We were trying to get back to Northern CA but didn't know if it was safe to drive our Ford Fiesta or not. We called the service department, and Jorge was so polite and helpful. He told us to come on in and they checked it out. Was not critical (light caused by catalytic converter), so we were back on the road in less than 30 minutes. What a relief! We'll take our car in to our dealership when we get back in town.

I wrote a review earlier and even though it was bad for... - Lee

I wrote a review earlier and even though it was bad for Abq location I gave kudos for Edgewood. Boy was I wrong! Do not trust them. They added things to my contract that I said I didn't want, things I didn't know about but the worst part is they never gave them to me, even after numerous calls. I ended up with almost $4,000 of refunds! They buried some things like "etching". Had to research what was. Claim it will lower your insurance rates. (Vin# on windows) Turns out 98% of insurance companies will NOT give you a discount. Plus they never did it. And you can buy an etching kit on Amazon for under $20 compared to over $200 from them. DO NOT TRUST THEM!

I went to Ruidoso Ford after looking at a Ranger at... - Joe M

I went to Ruidoso Ford after looking at a Ranger at another dealership. The other dealer had a “closer” on staff who honestly just put a bad taste in my mouth. I called Ruidoso Ford and spoke with Pierce Montoya and went to see him the next day. Pierce was awesome! Everyone at Ruidoso Ford was super nice and helpful. It’s a dealership with old school values. The owner’s office is right at the front door and he spoke with me several times. Every single person there was extremely nice and helpful. This is a dealership I would send my family to. The price was great! But more than the price I was treated like a person and not a pay check. If I could give them more stars I would. You would be crazy not to go the Ruidoso Ford. Go see Pierce he will take great care of you!

Gave me great service. Did an outstanding job on my car. - cukamalu

Gave me great service. Did an outstanding job on my car.