We are beyond happy with the incredible sales experience - DS
We are beyond happy with the incredible sales experience at Toyota Cleveland Heights with our sales advisors Patricia (Pat) Marcin and Stephanie Kariotakis, and the finance director Matt Koler. Our previous car was just in a wreck, and we needed to purchase a replacement. We were shown all of the options we initially came in to look at, and did a few test drives, but discovered a newer model that wasn’t on our radar but was the perfect fit for us. Despite it being a high demand model, they were able to secure one with the specs we were looking for. They went above and beyond to make sure we were happy. Our texts and emails were answered very quickly, and they checked in on us regularly while we were waiting for our new vehicle to arrive. Additionally, I am an informed consumer and understand the current market conditions. On signing day I came in a bit defensively, but they didn’t play any games or add on any gotchas. It was more smooth than I would have ever expected. They are clearly looking to earn long-term customers and we will undoubtedly look their way once our next car is ready to be retired in the next 2 years. Kudos to Pat, Stephanie, Matt and the sales manager for helping us get our perfect vehicle!
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