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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,184 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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2,184 Reviews of Ourisman Lexus of Rockville

March 07, 2023

I had the pleasure of working with Mr. Brendan Bart while serving my vehicle at Ourisman Lexus of Rockville. He was extremely helpful, very attentive, and polite. I would definitely recomm More

by Anthony Mazzuca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Bart
Mar 08, 2023 -

Ourisman Lexus of Rockville responded

Anthony - It's great to hear that Brendan took such great care of you! Thank you for choosing Ourisman Lexus of Rockville and for sharing your experience. Safe travels until we see you next time!

March 07, 2023

Our salesperson Pei Pei, made this important vehicle purchase seamless and pleasant, in spite of us being in a rush as we were leaving on vacation within days. I got the car I have been wanting for ove More

by LAURIE B GORDON
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pei Pei
Mar 08, 2023 -

Ourisman Lexus of Rockville responded

Laurie, it's wonderful to hear that Pei Pei ensured you took home the new car of your dream. Congratulations from us all here at Ourisman Lexus of Rockville! We greatly appreciate this five-star review just as much as your business. Enjoy your vacation!

March 07, 2023

I scheduled and received my 70,000 service recently and I was extremely pleased with the overall process. Jimmy checked me in and kept me updated of the issues along with his observations. Jimmy has helped More

by 07.chive_stave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Mar 08, 2023 -

Ourisman Lexus of Rockville responded

Thank you for leaving Ourisman Lexus of Rockville a five-star review! We are happy to read that Jimmy provided excellent service and communication. Until next time!

March 02, 2023

Always provides excellent service. Vince has been consistently helpful, efficient and basically offers superior customer service. We have not had negative experiences with them so far. More

by Kemi & Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince
Mar 02, 2023 -

Ourisman Lexus of Rockville responded

Hi Kemi & Mike -It's great to hear from you! Thanks from the Ourisman Lexus of Rockville team for leaving us a five-star review and giving a shoutout to Vince. We are so glad that our customer service met expectations.

March 01, 2023

Courteous service. Reasonable amount of time to check over the vehicle, recommend servicing items and then perform those items. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Mar 02, 2023 -

Ourisman Lexus of Rockville responded

We’re delighted to get your 5-star review, Dave. Thank you for your business and kind words about us here at Ourisman Lexus of Rockville. We wish you a great rest of your day and hope to see you in the future!

February 28, 2023

Always excellent and personalized service from Jimmy! He provides great technical input and advice with balanced suggestions. More

by Shan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Feb 28, 2023 -

Ourisman Lexus of Rockville responded

Shan, thank you for the review! We are so glad to hear that you had a successful service experience working with Jimmy. Drive safely, and we hope to see you back again at Ourisman Lexus of Rockville!

February 28, 2023

We really appreciated working with Tony. He put absolutely no pressure on us at anytime, was knowledgeable, patient, and professional, and communicated effectively each week about the avai More

by StevenF
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 01, 2023 -

Ourisman Lexus of Rockville responded

Steven, we love to see glowing praise for our wonderful team at Ourisman Lexus of Rockville! It's fantastic that Tony offered attentive professionalism and accommodated all your needs. Thank you for the stellar review!

February 27, 2023

the service experience with Justin F. was very positive. Justin was very helpful, communicative and efficient at all stages of the process. More

by gailb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
Feb 28, 2023 -

Ourisman Lexus of Rockville responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Justin and the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

Feb 28, 2023 -

gailb responded

Great Service by Justin!

February 26, 2023

Had an amazing experience with this dealership, they were helpful in ensuring we arrived at a good deal with a win-win outcome. More

by Alfahubbard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua
Feb 27, 2023 -

Ourisman Lexus of Rockville responded

Thank you for the review! We are so glad to hear that you found the right vehicle working with us. Drive safely, and we hope to see you again at Ourisman Lexus of Rockville!

February 23, 2023

Credit experince was great, very nice! I would purchase another vehicle from Josh! Dealership needs a nice food lounge area like other Lexus of Annapolis! More

by Renico Williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Sales Rep
Feb 24, 2023 -

Ourisman Lexus of Rockville responded

Thank you for sharing this feedback. We are glad to hear that you felt supported by Josh! He and the Ourisman Lexus of Rockville team are here to help with any future vehicle needs.

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