Olathe Ford Lincoln

We are on the road on a driving trip and lost our GPS and link. I called the Olathe Lincoln service department to see if they could do a quick check on it, since we are so far away from home. The service rep link. I called the Olathe Lincoln service department to see if they could do a quick check on it, since we are so far away from home. The service rep was quite rude and basically told me to not bother coming in because they are so busy. You stuck on the road made no difference to him. And if we came in there would be no guarantee they can provide any assistance. Quite a response. Certainly this is not a place I would ever do business with. More

We are on the road on a driving trip and lost our GPS and link. I called the Olathe Lincoln service department to see if they could do a quick check on it, since we are so far away from home. The service rep link. I called the Olathe Lincoln service department to see if they could do a quick check on it, since we are so far away from home. The service rep was quite rude and basically told me to not bother coming in because they are so busy. You stuck on the road made no difference to him. And if we came in there would be no guarantee they can provide any assistance. Quite a response. Certainly this is not a place I would ever do business with. More

Great experience buying our new Navigator L. Jonathon K. was very knowledgeable and we felt zero pressure. Closing was a breeze, again with no pressure upselling. Very satisfied with our experie Jonathon K. was very knowledgeable and we felt zero pressure. Closing was a breeze, again with no pressure upselling. Very satisfied with our experience. More

Matt Dugan in Service did a great job of explaining the problems with my 2003 Ford Explorer Sport & suggested that I talk to Sam Washington about trading the Explorer. Sam did an outstanding job of find problems with my 2003 Ford Explorer Sport & suggested that I talk to Sam Washington about trading the Explorer. Sam did an outstanding job of finding a used replacement Vehicle (2015 Volvo XC60) & thoroughly explaining all the features & Dealer prep work before selling. I would highly recommend Olathe Ford & its entire staff for their professional & honest approach. More

Excellent experience. Jonathan is the absolute best. I highly recommend that you purchase your next vehicle from this dealer. Jonathan is the absolute best. I highly recommend that you purchase your next vehicle from this dealer. More

This was the best car-buying experience I have ever had. All the personnel were very pleasant and helpful. There was no pressure; they just made me feel like a VIP. They took the time to explain how all t All the personnel were very pleasant and helpful. There was no pressure; they just made me feel like a VIP. They took the time to explain how all the features on the car worked. I would strongly recommend this dealership to anyone looking to buy a car. More

I have been a Ford Customer for 42 years since my first new car when my wife and were married 1982. It was a Ford Crown Victory 4 Door Sedan. It was an excellent vehicle. In my 42 years of marriage, I h new car when my wife and were married 1982. It was a Ford Crown Victory 4 Door Sedan. It was an excellent vehicle. In my 42 years of marriage, I have only purchased new Ford Vehicles and have purchased these new Vehicles over that time span at Olathe Ford, Shawnee Mission Ford and xxxxx Springs/Victory Ford. My last 3 new vehicles were from Olathe Ford. In the last 10 years, Olathe Ford has proved to be the Dealership in the Kansas City Metro Area that has an Excellent Staff supporting all areas of the business especially Sales and Service. I recently Retired after 42 years of Corporate Engineering, Capital & Expense Budget, Network Engineering with Sprint and the Bank Of America successfully managing hundreds of millions of Project Dollars. Now that my income has been reduced as a result of being Retired, I worked closely with Matt Stowell, New Vehicle Sales Director, to provide Matt my wants and desires for a new Vehicle for my Wife and work to stay in my new Budget. Matt delivered and assisted me with obtaining the best possible deal on a new 2024 Ford Edge SEL. Once Matt and I narrowed down the New Car Search to the new 2024 Ford Edge SEL that I purchased, Mark Parker worked with me as my Liaison to Olathe Ford Management and represented me to finalize a couple more requests that I wanted to be included into the new car purchase. I received a last minute $1,000 Ford Edge Owner Loyalty Reward Program Rebate which I appreciated after 42 years of being a Ford Loyal Customer. The only area that I thought that was below my expectations was the value of my Trade-In. The 2019 Ford Edge SEL that my wife drove was in mint condition and included many add-on's like Tinted Windows from Steve, new Michelin Tires, Factor Installed Trailer Hitch that was never used and more. I thought the Used Car Sales Manager could have been more respectful with a higher Trade-In Amount. I understand this is a business and I can appreciate the fact that Olathe Ford still has to make a profit. When anyone asks me about Olathe Ford, I will have nothing but good things to say. More

Good experience - staff was good - explained everything well - helped with financing - Sam took care of me well well - helped with financing - Sam took care of me well More

Eric the sales manager was very unprofessional and told me to go buy a truck from somewhere else after we had already agreed on a trade value for a new purchase. He later tried to add on dealer trade fee a me to go buy a truck from somewhere else after we had already agreed on a trade value for a new purchase. He later tried to add on dealer trade fee and lot package after the fact by lowering the already agreed on trade value. This was a truck already on their lot why would I pay their dealer trade fee? When I objected to the fees he told me it's not going to work out and he hung up on me and won't answer my calls. Also was giving me different trade values based on what new vehicle I was buying. Not customer oriented at all. I will update this review after I speak to the general manager. They are also aware that I'm a Ford employee but I guess that doesn't matter either. Completely disappointed More

From start to finish an excellent experience and I highly recommend their sales associate, Mike Wells who showed me great respect from the first moment we spoke on the phone. Not always the norm as a wom recommend their sales associate, Mike Wells who showed me great respect from the first moment we spoke on the phone. Not always the norm as a woman dealing with car salesmen. I encountered the same positive experience with dealers in Omaha, Denver, Florida and New York. We live in Louisiana. We tried to buy from another Ford dealer in Dallas b/c it was closer, but what a nightmare. That’s a whole ‘nother review! We are really happy we bought from them and think you’ll be happy as well! More