Santa Monica BMW

Didn’t fix the problem. Returned the car and said it fixed. Had to bring it back. Returned the car and said it fixed. Had to bring it back. More

Very professional every year I bring my car in to get serviced. I will recommend serviced. I will recommend More

Chris has been my service advisor for years he’s the best . Makes the experience amazing . Del Jr who is manager has always taken great care of myself and my family. From purchase to service . SM BMW is a 1 . Makes the experience amazing . Del Jr who is manager has always taken great care of myself and my family. From purchase to service . SM BMW is a 10 More

Had a new advisor this time, Chris, had the absolute best service experience, communication to my car was well taken care of service experience, communication to my car was well taken care of More

Santa Monica BMW Service department is very well organized. The techs are very knowledgeable and thorough. The Customer Service is A+! organized. The techs are very knowledgeable and thorough. The Customer Service is A+! More

Professional, courteous, first-class service. Having the Uber drop off and pickup was a real plus. Having the Uber drop off and pickup was a real plus. More

I had my vehicle at another shop but called BMW to ask how much a specific part replacemen cost. Relying on that quote, I brought the car to the Service Center. Upon BMW "diagnosing" the issue, they state how much a specific part replacemen cost. Relying on that quote, I brought the car to the Service Center. Upon BMW "diagnosing" the issue, they stated that a different part replacement was required instead at a cost of roughly $1,000. They made that repair, only for it not to fix the underlying problem. Then, they reccomended the fix I had originally inquired about, but quoted 4x the cost they quoted over the phone. For the same exact fix. They would not let me take my car from the Service Center without paying the $1,000 which did nothing to fix my car. I paid the amount, and within 2 blocks of the service center the car stalled and the check engine light came on. My reccomendation to anyone reading this is to get everything they say in writing, despite how nice and polite the customer service reps are (which they are). More

Terrific and fast service. Not my first visit to this location. I will definitely be back when I need new tires. Not my first visit to this location. I will definitely be back when I need new tires. More

Rep told me that my rear tires needed to be replaced and quoted me $1100+. I came in for an oil change and an alignment. I turn down the tires and I get the car back. There isn’t a world where any sane pers quoted me $1100+. I came in for an oil change and an alignment. I turn down the tires and I get the car back. There isn’t a world where any sane person would replace the tires he was talking about. There was still so much tread. Lost all trust immediately because he was just trying to scam me. Because he kept saying that it wouldn’t make sense to get the alignment of I’m gonna replace the tires soon anyway, I didn’t even get the alignment and after picking the car up, I wish I did. I will not be coming back here and will be telling my friends and family to stay away from this service center. More

Santa Monica BMW Service is just awesome. So warm and welcoming, always fast, love the uber rides and makes me want to only ever drive a BMW! So warm and welcoming, always fast, love the uber rides and makes me want to only ever drive a BMW! More