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Porsche of Downtown L.A.

Los Angeles, CA

2.3
11 Lifetime Reviews Review Dealership

1900 S Figueroa St

Los Angeles, CA

90007

Directions

11 Reviews of Porsche of Downtown L.A.

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January 22, 2021

"Service team will lie to you and waste your time and..."

- annoyedbrit

Service team will lie to you and waste your time and expect you to be happy about it. Erwin even admitted to lying to me infront of the sales chap i bought from not 3 months ago. Although he admitted to lying he did absolutely nothing to attempt to resolve and merely expected me to eat the inconveniences and be happy about the fact that he effectively spat in my face and smiled to me afterwards. go anywhere else to service your porsche especially if it's new and especially if you bought it from this location. the sales team were great, the service team are lying scammers that will do anything to eek out money from your pocket and will give no regard to your time or their honesty. they have no honor or integrity.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Irwin Merida
1.0
Jan 22, 2021 -

Porsche of Downtown L.A. responded

Hello Nayson, we are disappointed to hear about your recent negative service experience with us here at Porsche Downtown LA. We are very sorry to hear that you felt you couldn't trust us. We would really like to hear more about your time with us. Could you please directly contact our Service Manager Vicki Carbone more about your time with us? Vicki would like to do all that she can to turn your experience around for the better! She sincerely looks forward to hearing from you! Vicki Carbone | vcarbone@dtlamotors.com

Jan 27, 2021 -

annoyedbrit responded

Considering you have all my contact details and have literally only replied to my negative reviews rather than actually reaching out it's obvious you literally couldn't care less and are only responding to make yourselves look good. The reality is i have had exactly zero contact from your dealership since leaving on friday and instead you have done your best to feign professionalism rather than being professionals. If Ms Carbone sincerely wanted to speak to me she has a multitude of ways of reaching out, that she didn't tells me all i need to know about a business that treats you like gold when buying the car and like an abusive partner immediately thereafter.

October 24, 2020

"This Dealer is top notch. Starting from the Porsche Brand..."

- Dasab11

This Dealer is top notch. Starting from the Porsche Brand Ambassador Robert Tehrani. He followed up right away as soon as I requested info. He make sure I was in and out of the dealer quickly. Financing and signing the contract is fast it only took around max 15 minutes to go over it. They did not try to hassle you with extra stuff to add in to your deal. I will definitely recommend this dealer. Only thing with this location is very busy street and lots of traffic

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Recommend Dealer
Yes
Employees Worked With
Roxanna Hoss
5.0
Other Employees : Robert’s Tehrain 5 star
Oct 25, 2020 -

Porsche of Downtown L.A. responded

Hello, Thank you for sharing your recent 5 star experience with Robert here with us at Porsche Downtown LA. We are thrilled to hear that your time with Robert was efficient, fast and informative. Congratulations on your new Porsche purchase! Thank you for being part of the McKenna family, and we are here for you anytime in the future for all things Porsche. Enjoy every new mile ahead!

July 01, 2020

"Very unhappy with my recent experience. After shopping..."

- B530e

Very unhappy with my recent experience. After shopping online and finding a car close to the spec I’d consider purchasing, I came down to the dealer (7/1 11:30am) to check it out in person. When I walked into the dealer, there were to women at the receptionist desk. Neither spoke/greeted us. The vehicle I was interested in, a Cayenne Turbo Coupe was sitting next to the desk the ladies were at. I proceeded to view the car inside and out while they looked at me out the corner of their eye. A couple walked in 10 minutes after me and received the “Welcome to Porsche!” Greeting. I’m assuming that warm welcome and hospitality is only reserved for certain customers. I had this issue back in 2008 and started doing business with McKenna Porsche. I gave this dealer a try again due to the fact they had the car I wanted. After being in the showroom for 20 minutes with NO ONE but the cleaning lady acknowledging me, I decided to leave. This left a bad taste in my mouth for the second time and I’ll decline purchasing a car from Porsche.

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Recommend Dealer
No
Employees Worked With
N/A
Jul 02, 2020 -

Porsche of Downtown L.A. responded

Hello Bernard, We are disappointed to her about your recent experience with us here at Porsche Downtown LA. We are so sorry to hear that you felt ignored and unwelcome. We would really like to help you and answer all questions you may have about the Cayenne Turbo Coupe. If you could please directly contact our General Sales Manager Keni Huang, he would like to do everything he can to turn your experience around for the better. We would greatly appreciate the opportunity to show you the type of customer service that we are proud to share. Keni sincerely looks forward to hearing from you! Keni Huang | khuang@dtlamotors.com

April 01, 2019

"Great sales and service experience!"

- Happy customer

In 2016, I bought my 2017 Porsche Macan fully-loaded at Downtown L.A. Porsche. The sales experience – from test driving four different Porsche SUV and sports-car models, to the calm negotiations – was the most professional in 31 years of car-purchases. Yet, my 2019 customer service and car repair EXCEEDED this positive sales experience. The one throughline in these experiences is DTLA GM Victor Ghassemi. In short, my tires were defective and there was a battery issue. After I talked with a closer dealer who tried to upsell me roughly $3000 in repairs, I reached back to Downtown L.A. Porsche. Within 48 hours, Victor’s professional driver picked-up (and later delivered) my Macan for free. Victor took care of every issue with astonishing generosity. DTLA Porsche service representative Irwin delivered Victor’s directives with organization and timeliness. The whole experience once again made other car brands and service pale in comparison. Thank you, Victor and DTLA Porsche. Like the car, you put the driver and customer first.

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Recommend Dealer
Yes
Employees Worked With
Victor the GM
April 01, 2019

"Great sale and customer service"

- Happy customer

In 2016, I bought my 2017 Porsche Macan fully-loaded at Downtown L.A. Porsche. The sales experience – from test driving four different Porsche SUV and sports-car models, to the calm negotiations – was the most professional in 31 years of car purchases. Yet, my 2019 customer service and car repair EXCEEDED this positive sales experience. The one throughline in these experiences is DTLA GM Victor Ghassemi. In short, my tires were defective and there was a battery issue. After I talked with a closer dealer who tried to upsell me roughly $3000 in repairs, I reached back to Downtown L.A. Porsche. Within 48 hours, Victor’s professional driver picked-up (and later delivered) my Macan for free. Victor took care of every issue with astonishing generosity. DTLA Porsche service representative Irwin delivered Victor’s directives with organization and timeliness. The whole experience once again made other car brands and service pale in comparison. Thank you, Victor and DTLA Porsche. Like the car, you put the driver and customer first.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Irwin Merida
5.0
Other Employees : Victor Ghassemi
May 08, 2015

"Service Department and Service Manager don't care about you"

- Porscheguy88888

Service Manager, Vicky is not a good representation of the Porsche brand. From my interactions with her she does not care, at all, in fact seems to take pleasure in treating customers poorly and unfairly. I will not be having my Porsche vehicles serviced at this location any longer, and I my future purchases will also take place at another dealership.

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Recommend Dealer
No
Employees Worked With
Vicky, Rambo
February 08, 2014

"I was very happy working with this dealer. I had..."

- leif1

I was very happy working with this dealer. I had contacted several dealers in the area, but they are the best. First when I contacted them they offered me a fair discount on the car. Most dealers, all I contacted, offered no discount or a small discount. I appreciate they were up front with me. Katherine is excellent. She spent a lot of time with me answering questions via email. She also spent a lot of time with me at the dealership. She is very knowledgeable. I highly recommend her. There is a different local dealer I went to the salesman actually tried to talk me out of a test drive. He said there was too much traffic. After I said "well I hear now, lets do it", I did go on the test drive. This guy spent the whole time texting on his cell phone. He seems to not care at all to tell me about the car. Anyway, if you go this dealer I think you will be very happy. I know I am.

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Recommend Dealer
Yes
Employees Worked With
Katherine
October 04, 2013

"My huband and I were treated very poorly.My father was..."

- jessa1430

My huband and I were treated very poorly.My father was paying cash for a vechicle . A 2014 cayenne,we have poor credit. As embarrassing as this was , the sales manager basically said that was the reason even though my father in was buying us the car.. I will make sure i tell everyone not to go to thhis dealer.. they are disgusting. Walters Porsche is awesome and I plan to buy there

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Recommend Dealer
No
Employees Worked With
kENNY
December 24, 2010

"DO NOT DEAL with these sales dealers Jonathan Arvatz and..."

- vadyms

DO NOT DEAL with these sales dealers Jonathan Arvatz and Victor G. I had very, very, very BAD experience with this dealership. I did try to buy a car from this dealer, but they could not close the deal, and they did try to blame me that I will export card, but I never did it and I do not do that, because it is not my business to do that. I why whey blame me about it? I know why because may be they sold it. They invited me to come to LA from SF to sign the contract, and I did it, they charged me $2000 deposit, i still did not get it back. Also Victor G promised me that i will get the air fare $295 refund back but I have never get it. They wasted my time, my money and I am looser now because of them. Do not deal with them.

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Recommend Dealer
Yes
Employees Worked With
Jonathan Arvatz and Victor G.
February 27, 2010

"Below is a letter sent to this dealership and presently..."

- Ferrari123

Below is a letter sent to this dealership and presently those whom are in charge have not even bothered to respond when a customer has a concern.... Hopefully this posting just one amongst many will change the attitude of those whom a position of upper Management would find cause for concern. I will update this post if and when I receive contact from upper management . It would be interesting to see just how many legitimate faults on cars are challenged as to the validity of a claim that other dealers would ensure that the customer is looked after as we all chose a Porsche for a reason of which sadly has been let down by this dealer. PER YOUR PERUSAL Vicki, Dishonesty to a customer by relaying you received an email from Porsche stating that due to this stereo being changed more than once, they were now refusing to change it contrary to your comments just a day before  is in fact a lie. The truth is you were made aware that it was changed by my own admission as I have nothing to hide nor conceal, and actually in fact you really received an email from Porsche stating to the extent that.... "if this was not cosmetic and was defective in nature, it could be replaced".... You called me Tuesday afternoon saying Porsche agreed to change it out and would I be able to come in Friday to have it replaced, in which I made arrangements to take off specifically that day.... Thanking you, I asked you politely "why did you assume Porsche wouldn't replace it when I first notified you of the issue upon leaving your dealership".... You then, without concern, informed me today to my shock that suddenly Porsche decided to change their mind because and I quote " this defective stereo was replaced more than once before". I will prove in no uncertain terms that this reversal came about because I simply asked you "if Porsche would consider my paying the difference in order to get the nav stereo due to issues already experienced with this system and it being replaced more than once already... Immediatly, exactly like before, you are in authority to make valuable decisions with the remark " Ohh no the whole car would need to be rewired as they actually and I quote,  "Build the car around this stereo, and the frame would need to be reworked and removed ".... I passed over such a comment that Porsche would actually build my car around a stereo, and insisted that you ask your mamagemt anyway simply because previously you had insisted Porsche would NOT exchange the stereo of which  was incorrect and that my insisting you to confirm your answer just might reveal a different response than you had in fact eluded too.... Although I do not need to explain to you the circumstances on it's prior replacement, you sadly fail to understand that this is a seperate issue ....BUT.... so you know the facts and truth.. I had personally advised the representative of my frustration on various issues with the stereo having been replaced before so Vicki nothing was covered up nor did Porsche overlook anything..except your initial resonse that suddenly had you being placed in a positiion of authority in which sadly you are not, and instead of attacking a customer perhaps empathy that there exists an ongoing issue would have been a better response... What transpired in the beginning was not customer service when you instructed me to contact 1 800 PORSCHE after leaving your dealership and informing you of the problem via cell phone, at which time you stated adamently then that Porsche would not change it. That was a bold comment and self decision you took upon yourself without even seeing the issue at hand, nor even when returning upon Porsches request to return immediatly ( contrary to your couldn't careless attitude ) did you even show interest as you looked at it from the window at an angle and refused to sit in the car to visually inspect it as I requested. I presume you were rushing to finish smoking your cigarette that you were doing in front of Porsche Downtown LA when I returned to your surprise. (BTW I do not take offense to smoking because I too smoke, however I do not smoke in an area visiable to all public avenues, especialy if I could expect a customer to enter the "service" entryway at any given moment where you were standing. And as you can see my Cayman is no ordinary car with over $100,000 invested and so too you are also dealing with no ordinary person, but someone who although is polite, courteous and honest in nature, does not take kindly to answers that test someone's intelligence that afforded them a Porsche in the first place... Humbly, you are dealing with someone very familiar with customer service who during their career has adhered to the highest ethical standards, honesty and integrity, earning them the right to advertise "never a dissatisfied client" . It takes 20 years to build a reputation but five mins to ruin it and representing Porsche USA as you do reflects on a company in which I have happily never had ill dealings with except sadly through you and the service I received .. Being human does not lend to being correct in each decision, but thankfuly it means I can humanly react and rectify those mistakes made by myself or my staff to the benefit of my customers. Sadly that is something you are not attuned to in your demeanour and customer service skills, nor seem to prize the esteemed position you hold within Porsche USA. I will explain the above validity of my comments since meeting you at your establishment  ( I presume this is your establishment as requesting to speak to the Manager I am told that the issue has nothing to do with them, nor am I privy to speak to your Porsche Area Representative, hence you seem to be able to speak on behalf of others, placing yourself as the last resort of contact ) FACTS I arrived at your establishment Monday morning letting you know via phone on the way from Long Beach that my small passenger side light was sometimes on and sometimes off with the warning light alerting mr of such... Meeting you pleasently had me defending myself as your first question was " Was the car in an accident" Why would you ask a customer that ?  My Porsche is a one of a kind as you can attest too, and in pristine condition, so why why would you pass such a comment because of a simple side light which issue resulted in only a bulb change.... then the roof seal had to be ordered and returning to find out the wrong piece was obtained through natural human error of which I was understanding, I left with no malice only to see the stereo was damaged only 1 mile into my journey home of again which never came to my attention on a 30 mile journey to you. Proceeding to tell me that perspiration ran off my hands to cleaner fluid as the culprit tests my intelligence, and the only material ever used within the interior are 2 microfibre cloths which remain within the interior of my Porsche. Feel assured this issue is not due to any liquid because it would be in other places as well, but to entertain your evaluation I will remind you only 2 days earlier were you responsible for cleaning my car, so with      that said I would check who cleaned my car and with what products were used  but I am sure somewhere you have an answer for that because just as an accident would cause a simple bulb to go askew, then so too would my bodily fluids react to a $2500 piece of equipment causing it to disintegrate upon actually my needing to touch in between a knob for volume and the first button, of which to this day I have no idea what the first few buttons do, and have never even touched or used the first 4 buttons.. Next Vicki for your information I obtained pertinent facts from Thomas in parts at the Dallas dealership so let me assist you in what the correct answers are regarding to the so called comment that my Porsche was actually built around a stereo.  Part # 9704490062 together with what's called an electrical adaptor replaces the existing stereo with PSM Nav  stereo which is actually $4732.00 and labor install of $768 of which they were prepared to reduce the costs presumably because of the economy out there, and competetion from other auto sales allows for an attitude of actually thanking a customer for allowing "us to serve them".... a far cry of the attitude you feel that somehow the customer should thank you for putting out your cigarette and peering through the window and making the great evaluation that you did on my time for an issue that you personally should have taken control off and not alowed me to start calling up customer service to disprove your attitude that whatever you say actually comes from Porsche headquater's... There are those esteemed to make decisions that you have proved inapt at doing yourself, together with your dragging Porsche area representatives, management and tlhose within customer service into your personal venue... Lastly a simple question of the cost of inputting a fire extinguisher was over $550..... It took you over half an hour to get me a price, ( 3 seconds to tell me via phone Porsche would not replace my stereo) and letting you know that I wasn't interested begs the question from where did you obtain such a quote when upgrading a Cayman from purchase is only $140 option # P109 and the part number for that is actually 99672211500 which according to parts is void of a price because either it's discontinued or a price has not been assigned yet. And how did I become such a Porsche expert ? By making a 5 min call of which I would have gladly done for any customer if I worked for Porsche rather than having them run around to fix an issue as someone blew smoke visually, and created a smokescreen verbally as you decided to test someone's resolve on exactly the difference on why I purchased a Porsche Ferrari and Lotus and not a Kia Toyota or Suzuki. Perhaps looks can be deceiving and someone who appears cordial, pleasent and well mannered can also show you why he can afford to drive a one of a kind modified Cayman and not a recalled Toyota that occurrd from a company more interested in the bottom line than customer service. Lastly do you think I can not afford a stereo ?  With the amount of equity input into my car via Porsche Service and not a third party service agent, you will be surprised what lengths someone will go to taking the time to write this email and through the proper legal channels  to prove to you that his hands do not sweat foreign destructive bodies, nor do I throw cleaning fluids on my expensive car that you would throw my way testing my inteligence on whether a Porsche was the right choice of what I believe to be correct choice,in which although you tried to disprove my decision sadly only reflects on who Porsche has working against them and not for them, in which the service receptionist was so very helpful and kind and amiable waiting for you to become available, that my not wanting her tied up by waiting for you to become available has my leaving you a message of which goes unanswered. In closing, I do not normally write such lengthy emails as I am considerate and amiable to others within the service industry but you certainly managed to pass such an impression my way that deemed a necessary response from someone that what you relayed to me right in the beginning and based upon a comment  actually went out of their way to become fact that Porsche wouldn't swap it out, because from the moment entering your deparent called service, you automatically decided that this customer is always wrong.... Finally I do not need to sugarcoat nor hide the fact you have a defective piece of equipment that has been previously changed more than once but at the same time was handled with the care of Porsche's customer service and reputation, but you personally through your own agenda have tried to dispell my positive dealings but happy to inform you to no avail.  Every company has those individuals whose position has somehow become clouded for whatever reason and have forgotten the true meaning of customer service.  This email allows you to prepare a response as you are questioned to it's validity by those really in charge, but just as my stereo doesn't lie nor do I when I confront someone directly that feels they are above reproach.   I appreciate your time and attention to this matter.

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Recommend Dealer
No
Employees Worked With
Vicki
1
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