Gerry Raymond Chevrolet Buick GMC

Sage and Jay went above and beyond to get me into the vehicle my wife really wanted. Service department could use just a little more help as they always seem to be overwhelmed but do take care of you. vehicle my wife really wanted. Service department could use just a little more help as they always seem to be overwhelmed but do take care of you. More

The dealership as a whole is wonderful. Getting hold of service is challenging at times and GM rewards seems confusing to both the consumer and dealership. Sage and Jay went above and beyo Getting hold of service is challenging at times and GM rewards seems confusing to both the consumer and dealership. Sage and Jay went above and beyond to get me into my new 2026 Chevy Equinox RS. I think the problem that is in the service department is that you have fewer people doing too much work. That is what I would suggest to improve on if you can. More

I had an oil change. They did not change my sticker or change the oil life inside the car. I ordered a speaker to fix a blown speaker and it’s been 3 weeks and nobody ha They did not change my sticker or change the oil life inside the car. I ordered a speaker to fix a blown speaker and it’s been 3 weeks and nobody has called. And they didn’t fill the windshield washer fluid. If you’re charging me over $100 for an oil change at least they could fill the fluids. They changed the tires and all the air pressure was off and wrong. Makes me wonder if they even did any work to my car and just charged me hundreds of dollars. More

Ill keep this short. 5 hours do change oil rotate tires and run a diagnostic scan is ridiculous. This is the second survey for the same visit get it together. 5 hours do change oil rotate tires and run a diagnostic scan is ridiculous. This is the second survey for the same visit get it together. More

Too slow and too expensive. An NJ oil change should not take over an hour An NJ oil change should not take over an hour More

Your service personnel was very helpful with everything that I needed for this visit. Ron. that I needed for this visit. Ron. More

The finance department took advantage of me showing monthly payments instead of actual warranty cost . monthly payments instead of actual warranty cost . More

Took the truck in for a diagnostic. Was told they would know by the end of the day (dropped it off around 10am). Didn't hear anything. I called multiple times the next day to try and fi Was told they would know by the end of the day (dropped it off around 10am). Didn't hear anything. I called multiple times the next day to try and find out the status starting at 8am and was unable to actually speak with anyone in service until after 3-4pm despite messages left and calling other extensions to try and get a human to help out. Then the cost was higher than quoted. Was told it would be $3300 to do the work. When done the bill was almost $3600. One person was willing to knock off about $150 to take it down to around $3448, but now still have to wait another pay period to pay for it as the cost increased. More

No one called to say parts were in. I had to call them myself to find out. Then they ordered the wrong part so half of the repair didn’t get done. The techs change my settings every sin I had to call them myself to find out. Then they ordered the wrong part so half of the repair didn’t get done. The techs change my settings every single time and never put it back to personal preferences More