Nazareth Ford

We are a return sale for Alex, this time it was a used car but his customer service is that good that we returned to him for the sale. Professional and easy to work with. car but his customer service is that good that we returned to him for the sale. Professional and easy to work with. More

Overall it was okay. Eventually reached the deal I wanted between price and trade allowance… but it took a few days of haggling and was very labored. Not sure why they co Eventually reached the deal I wanted between price and trade allowance… but it took a few days of haggling and was very labored. Not sure why they continued to play it out if they were willing to go lower? Everyone was polite enough but definitely giving off the impression they’d rather be somewhere else. No one I interacted with appeared to enjoy working there and it definitely translated. Again, nothing to complain about necessarily… you just feel like spending $40k on a new vehicle should come with a bit higher level of customer interaction. Overall 3 out of 5 More

I made an appointment to make a deal on a used chevy equinox for the next day and then without even calling me ,they sold it with out even contacting me.Aweful way to do business as the could have gotte equinox for the next day and then without even calling me ,they sold it with out even contacting me.Aweful way to do business as the could have gotten me in sooner as they told me it was available,I will never go back to that dealer again.I would have came today to get the sale. More

The first thing I will say, this increasing trend in vehicle sales .. Car, RV motorcycle.. Being preceded with the request For identification just to get pricing and negotiate... I find very offensive a vehicle sales .. Car, RV motorcycle.. Being preceded with the request For identification just to get pricing and negotiate... I find very offensive and disturbing. When Rob asked me for my ID,, I told him we're not up to this point. His response was we needed for the test drive. I said when we get to the test drive part, I'll give you my license. And then he followed with, I need the license to continue the sales presentation. If it wasn't for Rob's patience And Cool-Headedness I would have got up and walked out right then... But I was aware of the specific vehicle inventory at the location and it had the vehicle that would suit my needs, I could go on on about this poor policy...but if it wasn't for Robs patience and cool-headedness I'd have walked out of there. I still don't like the whole Dancing around final pricing, Dancing around final interest rates financing and promotions and incentives..... that makes the new vehicle purchasing process unpalatable More

I purchased a used car from the Nazareth Ford last month (June) and will not be returning to this dealer. In addition to the usual and expected annoying sales tactics (meeting multiple “managers”, stepping (June) and will not be returning to this dealer. In addition to the usual and expected annoying sales tactics (meeting multiple “managers”, stepping away for 15-20 minutes at a time, doing their own research in real-time about pricing while I sat and waited, repeatedly pushing financing despite my clear desire to pay cash, etc.) the primary salesperson engaged in some shady practices on the day of the sale. After not reaching an agreement on the car’s price initially, we finally haggled to an agreeable number within a week and set an appointment to finalize the sale. Nothing too bad so far. However, on the day of the sale, the salesperson was threatening to sell the car to someone else after already agreeing to a price and final appointment time with me (same day), despite me physically being in a bank and obtaining a certified check for the car and arriving at the dealership with the hour after the call. Whether or not the other buyer the salesperson mentioned was real or not does not matter. He already agreed on a price and set an appointment time for paperwork with me, I obtained a certified check, and I made no inference whatsoever of backing out of the sale. On top of this, when I arrived to finalize the sale, they did not have enough staff to handle the paperwork and I was waiting over an hour for someone to show up. In all fairness, the car price and initial process was fair enough and went somewhat as expected. But the methods this salesperson utilized were unprofessional, to put very mildly. If you want an honest and easy car-buying experience, you will NOT find it here unfortunately. In fairness too, I am not mentioning the salesperson’s name, but you can easily find it by looking at other published negative reviews. I should have read those reviews prior myself. More