L B Smith Ford Lincoln

The Quick Lane AC technicians were able to determine that the expansion valve in my AC unit that was replaced in June was defected so it was replaced again without charging me for the cost of the part or the the expansion valve in my AC unit that was replaced in June was defected so it was replaced again without charging me for the cost of the part or the diagnostic check that was preformed. Trent Meyers, the service advisor, kept me updated with everything throughout. I was more than satisfied with the way everything was taken care of, including the yearly vehicle inspection that I initially scheduled to be preformed on my 2011 Mercury. More

Prompt response by Anthony when walking into service department. And the requested service took minimal time as I waited for the service to be completed. Very pleased. department. And the requested service took minimal time as I waited for the service to be completed. Very pleased. More

Kirk listened to what I wanted. The entire team at LB Smith impressed me. There was a welcome feeling when I arrived. Kirk was knowledgeable and seemed genuinely interested in makin The entire team at LB Smith impressed me. There was a welcome feeling when I arrived. Kirk was knowledgeable and seemed genuinely interested in making sure I got what I was looking for while sticking to the budget. I have bought several vehicles in my life, and this was by far the most pleasant buying experience. LB Smith exceeded my expectations. More

The customer service. Kent Bushey is an outstanding salesman. He consistently goes above and beyond to make the whole process as seamless as possible. LB Smith wants eve Kent Bushey is an outstanding salesman. He consistently goes above and beyond to make the whole process as seamless as possible. LB Smith wants every customer to leave happy and to have a great experience. More

I was helped right away - Jake B. was easy to talk to and very knowledgeable about both the Nautilus and Aviator that I test drove. The sales manager was easy to work with, not pushy was easy to talk to and very knowledgeable about both the Nautilus and Aviator that I test drove. The sales manager was easy to work with, not pushy or overbearing and the team didn't take up my entire Saturday! I appreciated how easy everyone was to deal with and that they respected my time as well. I look forward to working with them during my ownership of my new Nautilus! More

Your personnel are professional, courteous, attentive to customers concerns, and possible resolutions. Your Quik Lane facility is always clean. My service desk technician, was positive, upbeat and displa customers concerns, and possible resolutions. Your Quik Lane facility is always clean. My service desk technician, was positive, upbeat and displayed a positive demeanor, and very efficient. More

I was leery of visiting a dealership from previous visits to other dealerships where you felt pushed, rushed and like you were being cheated. I met Kirk Shumaker as my salesperson, and he was more than nice to other dealerships where you felt pushed, rushed and like you were being cheated. I met Kirk Shumaker as my salesperson, and he was more than nice, comical and never made me feel cheated or rushed. He made the buying experience relaxing and easy. Everyone at the dealership was very nice and friendly. The process of purchasing was fast, compared to an all-day adventure experienced at other dealerships in the past. More

I liked that the service was scheduled immediately for the day after I called to get an appointment, and that the technician came to my home to provide the service, and that the technician completed the s the day after I called to get an appointment, and that the technician came to my home to provide the service, and that the technician completed the service in less time than was initially projected. More

Excellent service in all departments. Russ, in service, has always been outstanding to work with. Thank you LB SMITH. Russ, in service, has always been outstanding to work with. Thank you LB SMITH. More

The team of people at the dealership are very helpful and make the sale fun. Jeff Romero and his team stayed late to finish my deal. make the sale fun. Jeff Romero and his team stayed late to finish my deal. More