I purchased a Lincoln from a dealership outside of the area a little less than a year ago, but decided to visit LB Smith for my service appointments. At the time of the purchase, I was still under warranty, and received great service from anyone in the service department that I worked with. I may have had a few complaints (but extremely minor) until my most recent visit on 2/6/2017. When your dealership makes an error, and charges me $0 for "The Works" because it was included in my maintenance package up to 50,000 miles, even though at the time when I was picking my vehicle up I told the cashier that I wasn't expecting a free service appointment, only to have a service advisor call me back on the phone today and ask me if I can pay for it. Let's keep in mind, one the cost of that oil change to the dealership, is pennies on the dollar, and at the time when I left yesterday (even tho I thought it was a mistake), said to my wife, "I will continue to go back to LB Smith for service appointments, because they take care of me". Shortly before writing this review, I received a phone call from the service department, asking me if I could pay for that oil change, because they made an error in the paperwork and I wasn't to receive an oil change as part of the maintenance package because my vehicle had more than 50,000 miles. Now I am not complaining about having to pay for an oil change that I had ALL intentions of paying for prior to my visit, but to have the audacity to call me and ask me to pay for it a day later due to an error on your part is unprofessional, a horrible business practice, and just down right shameful. As of the time of this post, I will NEVER, return to that dealership, even if my vehicle is broke down at the Rite Aid across the street, I will much rather pay for the tow truck to take me to Hershey or any other dealership before I ever give another dime to LB Smith. If I could give this place a ZERO or negative 5 for shady business practices, I most certainly would. This for sure isn't the end of what you will hear from me LB Smith, I will be in later this week when I get around to it to pay for it, but you can be certain that I am going to want to talk to the General Manager or someone that has some weight to pull in the dealership.