CarMax

Professional and efficient customer service from the moment you come into the store. My advisers Mia and Kendal are very knowledgeable and helpful. Car shoppings are never easy but they make the process moment you come into the store. My advisers Mia and Kendal are very knowledgeable and helpful. Car shoppings are never easy but they make the process easy and smooth. I got what I wanted and really appreciate their help. Highly recommend CarMax Pleasanton location to anyone who looking for used cars. They have wide selection of cars that fit your budget and also provide excellent support when needed. More

Pleasant, clean, polite, innovative, informative, easy, fast, correct, knowledgeable, honest, superior, wonderful, fun, confidence, super. fast, correct, knowledgeable, honest, superior, wonderful, fun, confidence, super. More

Our salesperson didn't pressure us. He allowed us time to shop around and be confident with our decision. He allowed us time to shop around and be confident with our decision. More

5 Stars for Mia! Mia was incredibly helpful, knowledgeable, and professional. She made our visit to CarMax smooth and stress-free—much better than our experiences at Mia was incredibly helpful, knowledgeable, and professional. She made our visit to CarMax smooth and stress-free—much better than our experiences at other dealerships. From the test drive to the paperwork, we were out in under 3 hours! She even scheduled an appointment for us to get the A/C fixed the very next day. Excellent service all around! More

My overall experience was good, it took some patience on my part which I sometimes lack, but overall I am very satisfied with my purchase. my part which I sometimes lack, but overall I am very satisfied with my purchase. More

Exceptional service, everyone at the Pleasanton location was great. The finance phone application process was great and was approved within minutes on the phone during the finance application process. The c was great. The finance phone application process was great and was approved within minutes on the phone during the finance application process. The closing process was so easy at the Pleasanton and location. After I test drove the car Dorian in Pleasanton sat in the car with me and went over all the dashboard features with me. When picking up the car it was surprising to see a giant yellow ribbon on the car. Wow! Only wish the Pleasanton Dealer Manager would have come over to say hello during closing. More

In my experience CarMax's operations and customer care are substantially better than the competitors (especially the one that does not allow test drives). They compliment the convenience of online shoppin are substantially better than the competitors (especially the one that does not allow test drives). They compliment the convenience of online shopping with live personal representitive. They carry many choices of high quality cars in their inventory. The sales rep that I dealt with (Kendal) was knowledgeable, informative, and trustworthy. He answered all of my questions patiently, without being pushy. I believe CarMax's does what they say about their multipoint inspection and accurately discloses the condition of the car. I highly recommend CarMax as a trustworthy and professional organization. More

Clean, not pushy, good cars, great sales team, smooth process. Vehicle purchased, happy customer, thanks! process. Vehicle purchased, happy customer, thanks! More

Quality well informed sales person called and followed up. This individual was friendly and competent. up. This individual was friendly and competent. More

I reached out to schedule a test drive for a car I was interested but was never contacted by anyone. interested but was never contacted by anyone. More