Audi Napa Valley

My husband and I were on a desperate hunt for a used Kia Telluride, and our search brought us to Audi Napa Valley. We called ahead and got connected with Ashley--she was so friendly and immediately sent me Telluride, and our search brought us to Audi Napa Valley. We called ahead and got connected with Ashley--she was so friendly and immediately sent me all the vehicle details I asked for since we were coming from Union City, which is about a 1.5-hour drive. We really wanted to make sure it was worth the trip. She also texted me appointment info and emailed everything we needed so we felt prepared before even leaving home. When we arrived, we were greeted right away (which sadly isn't common anymore at most dealerships) and were told Ashley was actually out washing the car and filling it with gas for us. While we waited, we wandered the lot--most of the cars were out of our budget, but we still had fun looking. What stood out was that even while browsing, someone came up to greet us outside, and then later another person greeted us inside. If you've been car shopping lately, you know how unusual that is--at so many dealerships we practically had to beg for help. Here, it felt like they actually wanted to take care of us. They even offered us snacks and drinks several times, which made the wait much more comfortable. Once Ashley came back with the Kia, we took it for a test drive. The car itself was great and priced right, but unfortunately it had more miles than we were comfortable with (over 60k, which is a lot for a newer Telluride). The manager even came out to talk with us and offer alternatives to ease our concerns about mileage, which we truly appreciated. In the end, we decided not to buy, but we left impressed with the level of service, friendliness, and genuine care we experienced at Audi Napa Valley. More

We came to the dealership because it had Costco discounts. But as it turned out, the dealer’s discounts were actually even better. We were happy to do business with them. discounts. But as it turned out, the dealer’s discounts were actually even better. We were happy to do business with them. More

Don’t bother going to any other dealership. Simply the best! Devon and Jay were supportive, knowledgeable and made me feel very comfortable. Devon was patient, explaining all the details of the Simply the best! Devon and Jay were supportive, knowledgeable and made me feel very comfortable. Devon was patient, explaining all the details of the transaction and took the time orienting me to all the features of the Audi, following up the next day with a phone call. Couldn’t be happier!! More

What I asked for I received! AJ truly gave it his all to make sure I left satisfied. From start to finish he was professional, courteous, and went above and beyond. I am happy I AJ truly gave it his all to make sure I left satisfied. From start to finish he was professional, courteous, and went above and beyond. I am happy I chose Volkswagen of Fairfield! More

From the moment I contacted Devin, I knew I was in good hands. He was responsive. I was asking about a specific vehicle and he got back to me with all of the specifications and made sure to let me know tha hands. He was responsive. I was asking about a specific vehicle and he got back to me with all of the specifications and made sure to let me know that if I had further questions to ask him. He was not pushy or aggressive at all, but just supportive and really tried to figure out what my needs were and what I was looking for and if he had a solution to those. He then went to his manager, and he and his manager worked up a great deal for me on the vehicle and was very clear about any other associated fees or additions so I didn’t feel like I was being manipulated or misled in any way. That sense of clarity and Direct communication was greatly appreciated by me and I’m sure it would be greatly appreciated by anyone. He delivered on everything that he said, and has been completely accessible throughout the entire process and post sale to make sure that I never felt like just another customer. Great work, Devin. Keep up the great work. Thank yoi. More

Ashley was incredible from the first call! She helped me choose the right vehicle, work on the loan program, and answer all additional questions. On top of that, she is very positive and energ She helped me choose the right vehicle, work on the loan program, and answer all additional questions. On top of that, she is very positive and energetic, which makes the process much easier. Highly recommend a professional salesperson, and I've worked with a lot of people before. Wishing her a huge success! More

Mo and Doreen worked to locate the exact car I specified. Then Mo delivered the car to my home and answered all my questions and helped move the process along. He has been very helpful throughout the overal Then Mo delivered the car to my home and answered all my questions and helped move the process along. He has been very helpful throughout the overall .experience. I’m very happy with my purchase and Mo’s help! More