Jaguar Land Rover Cerritos

Long wait for update. No loaner car. I have to pay out of pocket for over 2 weeks for a rental car. No one contacted me with an update. I had to call the dealer for an upd No loaner car. I have to pay out of pocket for over 2 weeks for a rental car. No one contacted me with an update. I had to call the dealer for an update on my car. More

The person helping me acted like they didn’t want to be there. He informed me there was no record of the service warranty I purchased and therefore the burden of proof was on me. No effort was made to invo there. He informed me there was no record of the service warranty I purchased and therefore the burden of proof was on me. No effort was made to involve a manager to resolve my issue. I ended up leaving the service department with a screw lodged in my tire because my warranty couldn’t be found in the system. I purchased the car two years ago and the service agent informed me the dealership had changed ownership 3 times since… how is it my fault that Land Rover lost their files? Not only is this unacceptable but it is horrible customer service. I would never again trust Land Rover or purchase a warranty product from them because of their extremely poor service… More

Great dealership! I really loved working with them! They both made the purchasing transaction very easy. I really loved working with them! They both made the purchasing transaction very easy. More

Ivan was great, taking time to update me with the progress as well as the other employees who worked very quick to get me a loner to get to my cosmetic dental appointment on time, providing a loner v progress as well as the other employees who worked very quick to get me a loner to get to my cosmetic dental appointment on time, providing a loner vehicle. More

subpar service. below expectations for a high end dealership. My vehicle was there for 27 days. below expectations for a high end dealership. My vehicle was there for 27 days. More

Margarita Alvarez and Jamie Richardson were both great and very pleasant to deal with. They both deserve 5 stars. However it appears the service tech who worked on my car overfilled my coolant reservoir and very pleasant to deal with. They both deserve 5 stars. However it appears the service tech who worked on my car overfilled my coolant reservoir way past the maximum level, to the top of the reservoir. I called back the dealer, to see if that was ok or if i needed to take out some coolant, Bill could not give me an answer and would not ask a technician for me, insisting that i should bring the car back to the dealer so they can investigate. I did not want to make another trip to the dealer and just wanted to know if i should remove some coolant (easy for me to do) or it was ok to drive as is. Bill insisted that there was no technician available that he could ask. I ended up calling JLR who said it sounded like the technician just overfilled the reservoir, so it took me less than 5 minutes to just siphoned some out. More

service Rep Was great; however, it's the Dealership overall that I wouldn't recommend. too many unresolved issues regarding service contract overall that I wouldn't recommend. too many unresolved issues regarding service contract More

By far the worst car purchase experience I’ve ever had. After the purchase of my vehicle my credit score dropped and a citation was received after the car was no longer in my name. The GM, Darleen didn’t r After the purchase of my vehicle my credit score dropped and a citation was received after the car was no longer in my name. The GM, Darleen didn’t respond to my email nor did she have the courtesy to reach out. Customer Service 101. However, Kristin did reach out to ensure that they would make it right. I never received the weather mats as promised in addition to being offered digital plates that I had already purchased. When I inquired about being reimbursed, no response. This is completely unacceptable behavior from a luxury brand. This has caused so much stress and wasted time. I regret ever purchasing from this dealership. I have had inquiries about my vehicle but refuse to refer anyone after my experience. Not a single customer should be treated less than. No follow up is completely unprofessional. NEVER AGAIN. More

AJAZ was a very professional salesperson, He was knowledgeable and His follow through was very through knowledgeable and His follow through was very through More

Very professional, Clean facility and helpful staff. Would recommend this dealership to anyone looking to buy a new or used car. Steve was helpful and knowledgeable Would recommend this dealership to anyone looking to buy a new or used car. Steve was helpful and knowledgeable More