Jaguar Land Rover Cerritos

I rarely leave negative reviews, but after months of trying to resolve an issue directly with Jaguar Land Rover Cerritos, I feel compelled to share my experience. In September 2025, I purchased a use trying to resolve an issue directly with Jaguar Land Rover Cerritos, I feel compelled to share my experience. In September 2025, I purchased a used 2023 Mercedes-Benz EQB 250+ from this dealership for under the federal used EV tax credit price threshold. My household qualifies for the credit, and the vehicle otherwise appears eligible. When I filed my taxes, the IRS rejected my return because the vehicle VIN was never properly reported to the IRS through the required Energy Credits Online (ECO) system. I later learned that dealers are required to submit a time-of-sale report (IRS Form 15400) so buyers can independently claim the federal EV tax credit. I am NOT asking the dealership to obtain a tax credit for me. I am simply asking them to complete the federally required reporting process that allows eligible buyers to claim the credit themselves. Over the past several weeks, I have: - Sent multiple detailed emails - Provided IRS guidance and links - Called and left several voicemails - Attempted to escalate the issue through both sales and finance Unfortunately, my concerns have either been misunderstood, dismissed, or ignored entirely. Communication has effectively stopped despite repeated attempts to resolve the matter professionally and directly. What is most frustrating is that this situation has now caused a significant financial hardship for my family because we reasonably expected to qualify for the credit at the time of purchase. I understand mistakes happen. What has disappointed me most is not the initial issue itself, but the complete lack of follow-up, accountability, and willingness to engage in resolving it. At this point, I have been forced to seek assistance through my congressional representative’s office and may also need to pursue complaints through consumer protection and regulatory agencies. I sincerely hope ownership or upper management sees this review and reaches out so this issue can finally be addressed appropriately. More

Excellent customer service! Thank you Victoria and Omar! I was treated with respect through the entire process, which was seamless. Victoria is super knowledgeable, professional Thank you Victoria and Omar! I was treated with respect through the entire process, which was seamless. Victoria is super knowledgeable, professional and made the purchase a very pleasant experience. I plan to purchase all my future vehicles here, since they set the bar high for my experience! Thank you, team! More

Good service , all staffs are friendly and respectful, the only problem is service time take too long. the only problem is service time take too long. More

The entire team was great. From the person that greeted us outside to the female at the desk and Jazz was very professional and provided excellent customer service throughou From the person that greeted us outside to the female at the desk and Jazz was very professional and provided excellent customer service throughout the process. The manger and the finance man were also great. Thank you. More

Communication needs improvements, no coordination between the dealer and upper management. Although I appreciate the service representative efforts, my car still has the recall issue . And the safety issue w the dealer and upper management. Although I appreciate the service representative efforts, my car still has the recall issue . And the safety issue will not be addressed for several months. I am reconsidering doing business with Land Rover Jaguar and even moving in a different direction for other vehicles More

My experience was great from start to finish. Ajaz Sheikh and Kasra assisted with the sale and appropriate financing. Scott Anderson in Finance went above and beyond to close the deal on an amazi Ajaz Sheikh and Kasra assisted with the sale and appropriate financing. Scott Anderson in Finance went above and beyond to close the deal on an amazing vehicle. I'm very pleased with my experience at Jaguar Land Rover Cerritos. Thank you More

My service experience at Cerritos Jaguar Land Rover was outstanding William Palos, my service advisor, was professional, attentive and helped me directly with all my concerns. Maggie, the loaner car repre outstanding William Palos, my service advisor, was professional, attentive and helped me directly with all my concerns. Maggie, the loaner car representative, was friendly and made the loaner process smooth and stress free. I also want to thank Kasura and Gustavo in sales for their great work, their dedication and support made the whole experience even better! More

Despite paying for this diagnostic and repair service, the same locking issue persisted immediately after I picked up my vehicle. When I returned to the dealership, I was informed that the technicians ha the same locking issue persisted immediately after I picked up my vehicle. When I returned to the dealership, I was informed that the technicians had “missed something” and that additional work and costs would be required to resolve the issue. More

Sales manager Kasura was awesome! Very attentive and welcoming. Mike my salesman was awesome 👌 too. Made it so easy and comfortable. Scott and Jim the finance department great, I r Very attentive and welcoming. Mike my salesman was awesome 👌 too. Made it so easy and comfortable. Scott and Jim the finance department great, I recommend this dealer to everyone. I appreciate you guys and thank you for an awesome experience. More

This dealership got most organized service writers I’ve seen, I have many services done on my vehicles in verity of dealers, and never seen this level of service like in Cerritos Land Rover, any where fro seen, I have many services done on my vehicles in verity of dealers, and never seen this level of service like in Cerritos Land Rover, any where from the moment I dropped off my vehicle till the moment I got it back, a loner car last minute , update every day, few updates that I didn’t know that my vehicle needed got it done with no change, free car wash and the service I took my vehicle for cost me only $348.77, when other Land Rover dealership wanted to charge me $874.00. Management deserves 💯 at Cerritos Land Rover. Will definitely recommend all of you to use this dealership if you own a jaguar Land Rover vehicle. More