Sewell BMW MINI of Plano

Each of my service experiences at Sewell BMW of Plano have been exceptional, but in my recent interaction with Mallory and Mike Pope (Service Manager), I was once again reminded that Sewell simply does i have been exceptional, but in my recent interaction with Mallory and Mike Pope (Service Manager), I was once again reminded that Sewell simply does it better. They were never dismissive of my frustration with an A/C issue I was having in my 2022 X5 and did their best to accommodate me where possible. Mallory also went out of her way to dig into an issue I was having with Progressive Insurance related to windshield repair. I can't speak highly enough about the service level and professionalism I have experienced at Sewell BMW of Plano. A huge thank you to the team there -- from a Sewell customer for life. More

My name is Bobby Wesley, I have a 2019 X3 and been having the same problem for 3 years with a water leak in the bluetooth mic and rear view mirror mount. First date of service Sept. 2, 2022 Jeremy ch having the same problem for 3 years with a water leak in the bluetooth mic and rear view mirror mount. First date of service Sept. 2, 2022 Jeremy checked it in and stated they cleaned the drain and railing of debris. Vehicle was only 3 years old and this should not be happening period. Second date of service 2 months later Oct. 28th 2022 still water leaks in the same area, Ann Dee Lea Jayne was the service advisor. Invoice shows two pages of things the said they replaced, I want list all of the items but will provide if needed. The main issues the found was the headliner was wet and worn sunroof and surrounding seals letting large amounts of water in. They replaced sunroof seal and set seal for rear glass. Again still all under manufacture warranty. Third service date June 24, 2025 for the same water leaks, Whalen was my service advisor they said the sunroof drains were congested, so they stated they cleaned out sunroof drains with compressed air and flushing with water. Charged me this time $285.00 for an ongoing issue the claims they have fixed. Fourth service date Sept. 5, 2025 Nick Johnston and Mike Pope was the service advisor and manager, two months later and it is still leaking water inside the bluetooth mic and rearview mirror mount when it rains outside. Now, they want to charge me $2,000.00 for rubber seal, around the sunroof and set seal for rear glass and other items. This was all replaced in Oct. 2022 and now it needs replacing again. This vehicle was only 3 years old when I first discovered these water leaks, something that should not be happening at all. And all they do is make up excuses why this is happening. Mike Pope told me parts ware down over time because to the environment. If that was the case so many other BMW owners in Texas would be having this problem. I am so tired of the excuses and the lies and would just like my vehicle fixed correctly at their expense. I have had many vehicles with sunroofs and have NEVER had a water leak in any of them. This is unacceptable for them to keep blaming the customer knowing it was possibly manufactured with parts that broke down or broke. I will not pay another dime for a ongoing issues they know is not any doing of the consumer / former customer. More

If out of warranty it will cost you 3x to repair almost anything over $500. I got my shocks replaced for $2700 with oem parts, dealer wanted $10k, ac repair $2300, dealer $9k. There must be a strategy behi anything over $500. I got my shocks replaced for $2700 with oem parts, dealer wanted $10k, ac repair $2300, dealer $9k. There must be a strategy behind this extreme cost besides easy profit. Im guessing they want to push u to trade it and then they can fix it for $500 and sell it back for 50% higher than your broken trade the very next day. Check local euro shops before you spend dumb money on most euro car dealers. In Europe bmws are dirt cheap to fix compared to what usa dealers charge you. It’s not whats you make, it’s what you get to keep. More

Got a recall notification when I did my inspection. Made service appt for recall repair and loaner car. Sat in traffic for over an hour all the way from Rockwall and then when I get there they said BMW Made service appt for recall repair and loaner car. Sat in traffic for over an hour all the way from Rockwall and then when I get there they said BMW is still thinking about doing this recall repair or not and I'll be getting something in the mail later. It sounds pretty serious engine coolant pump! Why was I not called before wasting my time, money, and gas to drive all the way over there? TERRIBLE service! More

I came in for a car wash (which are free with purchase) and left with a flat tire due to a nail in the rear tire which was occurred during the car wash as their guys were cleaning it. I am 16 years old and and left with a flat tire due to a nail in the rear tire which was occurred during the car wash as their guys were cleaning it. I am 16 years old and a first time car owner, the manager Mike Pope made me extremely uncomfortable during the encounter. I am extremely disappointed with how the manager at this location treated me, he talked to me like a little kid and was extremely rude. He did not offer any solutions, only pointed out the problems, I left the car wash with the nail still in my tire and an outrageous pricing quote to replace it. I have the whole ordeal recorded on my phone with this horrible encounter. More

I had an exceptional experience with Gavin S. and the team at Sewell BMW of Plano. They went above and beyond to ensure I ended up with the perfect car, showing incredible patience and flexibilit and the team at Sewell BMW of Plano. They went above and beyond to ensure I ended up with the perfect car, showing incredible patience and flexibility throughout the process. Their dedication to customer satisfaction was truly outstanding. Highly recommend! More

Sewell BMW of Plano has the slowest service center of all time and the communication leaves a lot to be desired. It will have been almost two months for my non-major repairs by the time I get my car back. I time and the communication leaves a lot to be desired. It will have been almost two months for my non-major repairs by the time I get my car back. I would not recommend having your car repaired here, as a result. More

I had reached out to Sewell BMW of Plano initially inquiring about this very unique Acura TLX Type-S PMC edition 2 out of 50 Gotham Gray edition. Mr. Brad Jolly reached out on my very late-night web i inquiring about this very unique Acura TLX Type-S PMC edition 2 out of 50 Gotham Gray edition. Mr. Brad Jolly reached out on my very late-night web inquiry; I was not expecting anyone to reply back to me until the next day. Brad scheduled an appointment to go in that Saturday morning and he greeted us then and began to get my trade evaluated. Brad was working with another customer when I came in, but he very nicely got Mr. Alex Goltz to help us. Alex was nothing short of amazing and awesome! Alex was extremely patient, he showed us the Acura TLX Type-S PMC edition that I had inquired about and let us drive a couple BMW M340i that I was curious in test driving. One of the M340i I test drove, really impressed me and we decided to move forward with the transaction. Alex was extremely patient, professional and took the time to explain every little detail of the transaction, Carfax, details and features of the vehicle. Our vehicle wasn’t quite ready by the time we finalized all of our paperwork; however, Alex got us in a rental and personally drove about an hour to get the car delivered to me at my home the next business day; then spent more time setting all of the infotainment settings with me and showed me every single feature that the car has. Really spectacular customer service by Alex and the Sewell team. This was my first time purchasing at Sewell BMW of Plano and definitely will not be my last. More

Dishonest sales practices. Car was sold without giving customer a chance to purchase. No follow up by sales. Promised something and never delivered on promise. Not favorable ex Car was sold without giving customer a chance to purchase. No follow up by sales. Promised something and never delivered on promise. Not favorable experiences with sales on multiple trips in past year. Too many disappointments, time leave an honest review. More