Chula Vista Ford
Chula Vista, CA
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Rhisbis the first time that I used this location for my car service, and was the greatest experience ever! John was able to request the parts that need to be replaced in the car, he also called me and text car service, and was the greatest experience ever! John was able to request the parts that need to be replaced in the car, he also called me and texted me to informed me about the progress, and I need to come back to finish the extra work needed. But definitely I’ll always do it in this location! Compare to Carlsbad, this location gets 10 Carlsbad score just 5. More
Darren is the service attendant that look all my information. He is absolutely knowledgeable in what he is doing. I felt very confident dealing with him. Friendly and pleasant greetings from him. He information. He is absolutely knowledgeable in what he is doing. I felt very confident dealing with him. Friendly and pleasant greetings from him. He's a great asset for your company. More
Everyone was very pleasant and made the process as enjoyable as it could be. Mario is really down to earth so the experience not as contentious as I was expecting. It was actually pretty enjoyable. I enjoyable as it could be. Mario is really down to earth so the experience not as contentious as I was expecting. It was actually pretty enjoyable. I would definitely buy another vehicle from Mario. Juan in finance was also a pleasure to work with and Andy made the whole thing happen. Thank you very much for the awesome new truck. More
The sales team team was patient and helpful. I strongly recommend shopping for your next car there. Andy, Franco and Mr T were very helpful. I strongly recommend shopping for your next car there. Andy, Franco and Mr T were very helpful. More
Very happy here, treated very well and respectful, john in service went out of his way to ensure my needs where met, i found a new home there ! in service went out of his way to ensure my needs where met, i found a new home there ! More
Excellent service! ! I was trying to make an appointment to have a recall on my Ford Fusion and the girl was so sweet! She told me no problem we will come pick your car ! I was trying to make an appointment to have a recall on my Ford Fusion and the girl was so sweet! She told me no problem we will come pick your car up FREE and return when it is done! And they did! More
I brought my truck to Chula Vista Ford for an oil light issue that was never fixed, despite being told otherwise. The problem only got worse—my radio, Bluetooth, and sensors stopped working—and I was told issue that was never fixed, despite being told otherwise. The problem only got worse—my radio, Bluetooth, and sensors stopped working—and I was told the part was on backorder for months. Despite being under warranty, I was not provided a rental vehicle and was left driving my malfunctioning truck for nearly three months. Communication was equally poor. Every time I called, my service advisor was unavailable, and promises of call-backs were ignored. Only after I demanded the part number did the “backorder” suddenly disappear and the part became available. When I finally got my truck back, it had been returned in unacceptable condition. My belongings were tossed around, my dashcam was unplugged, and my phone mount was moved. This dealership showed no professionalism, no urgency in resolving issues, and no respect for my property. I do not recommend Chula Vista Ford for any service or purchase. More

