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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

4.1
335 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 335 reviews

October 25, 2025

Service rep Steve M. Was very professional and had my car finished faster than expected. Definitely will be back next maintenance. More

by scarter5784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Watkins, Clay
Oct 25, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. We look forward to having you as one of our valued customers for many more years to come!

October 25, 2025

Horrible service. Was asked to comeback to sign membership documents for bank using when I got there was handed new payment amount that did not agree to. When I refus More

by MDFRANKLINII
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
Oct 28, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We regret that your visit didn’t go smoothly. Your comments help us identify where we can do better, and we’ll make sure this is addressed with our staff.

October 23, 2025

Clay always has great customer service , is very helpful and always makes sure my car is safe for driving. I continue to come back because of the excellent service . More

by Ron Herr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Clay , David
Oct 23, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 23, 2025

Rob was a great help. He showed me options that I didn’t even consider and I walked out with a beautiful car that I love More

by anugent4747
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Butler
Oct 23, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 22, 2025

The dealership completely took care of all my jeeps issues and had me in and out. More

by JAVIMENDO15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Oct 23, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 22, 2025

SR Steve had great service & Very patient and knowledgeable, would definitely be back next Maintenance. More

by scarter5784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Watkins
Oct 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 22, 2025

They said 10 to 15 working day-to-day get the diagnose and called after 3 different chrysler dealers and all of them were 2 days so I took my car out of them. Who can be with out his car for 15 days for a More

by DANIELAGUINIGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Oct 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We sincerely apologize for the unacceptable 10–15 day diagnostic estimate. We completely understand why you chose to take your car elsewhere—that timeline is far too long. We are reviewing our current service capacity to ensure more reasonable expectations are set immediately.

October 22, 2025

Mike and Abe were awesome. Very laid back not to pushy and gave you your space to process everything. I would highly recommend them. More

by cruznthe7seas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abe and Mike
Oct 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Moss Bros. Chrysler Dodge Jeep RAM Riverside.

October 20, 2025

They made the process of procuring a new vehicle very simple and they helped me understand the entire process and we're patient the entire time. Nothing but a good experience. More

by immelty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We're thrilled we made the process simple and patient! Thank you for the five stars and sharing your good experience.

October 18, 2025

Customers service is so bad at dealerships Michael the service manager didn’t provide any service for us to get home after taking a car away from my brother and said there understaff but I see a lot of pe More

by Franklin4some
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael
Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We apologize for the terrible service and for the betrayal of trust. The actions of the manager in leaving your family stranded are completely unacceptable. We are treating this as an urgent failure and are taking immediate steps to enforce accountability and correct our service standards.

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