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Moss Bros. Chrysler Dodge Jeep RAM Riverside
Riverside, CA
212 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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212 Reviews of Moss Bros. Chrysler Dodge Jeep RAM Riverside
November 10, 2023
Bought a Jeep Rubicon 2024 in August 2023 , The SOS light came on and the Microphone using my cell phone did not work . Called Moss Bros of Riverside since here is where I Purchase the vehicle and asked if came on and the Microphone using my cell phone did not work . Called Moss Bros of Riverside since here is where I Purchase the vehicle and asked if I could get a Loaner for the time they will keep the vehicle , over the Phone I was told to bring it over ,when I Brought the Vehicle I was told that I had to leave the vehicle and they tell wont provided me with a Loaner. I asked to speak to a manager since the person that took care of me seems that he did not care . after talking to the service manager I decided not to take the rental vehicle ,they kept the Vehicle for 4 days just to replace a microphone. Today 11/9/2023 I was able to pick my vehicle .and the funny thing is that the invoice only shows the date when I left the vehicle 11/6/2023 . I received an email showing just the 11/6/2023 date . what happen to Customer Service ? and of Course the vehicle was not even washed . now I remember the reason I stop buying American Cars . Two Months ,Brand New 2024 and it already took the first visit to the dealer . More
by 1128edgarramirez
Employees Worked With
Victor Marquez
Helpful October 26, 2023
They're They are lying, and cheating to me. The advertised price was less than $20,000, but they wanted to sell it to me for $40,000. They also kept telling me to go to their place and they w The advertised price was less than $20,000, but they wanted to sell it to me for $40,000. They also kept telling me to go to their place and they would definitely give me the best price. So I drove nearly 200 miles and wasted a whole day. More
by yijun88
Employees Worked With
I don't remember
August 26, 2023
I had made an online appointment for a recall service but it didn’t show up on the system. Andy helped me out and took care of me. I got shuttled to my home and even got picked up when my car was ready! it didn’t show up on the system. Andy helped me out and took care of me. I got shuttled to my home and even got picked up when my car was ready! More
by R93
Employees Worked With
Andy
June 09, 2023
The service department staff are excellent , professional, and very knowledgeable. Service Advisor Yvonne kept constant contact with me on the progress of the repairs to my Jeep. Excellent emplo professional, and very knowledgeable. Service Advisor Yvonne kept constant contact with me on the progress of the repairs to my Jeep. Excellent employee. More
by randy216
Employees Worked With
Yvonne Rogers
May 10, 2023
Just curious if anyone returns emails or voicemails? Please provide email addresses for Gary, Glenn & Casey. I've called numerous times and no one has any email addresses to provide. Is this not 2023? P Please provide email addresses for Gary, Glenn & Casey. I've called numerous times and no one has any email addresses to provide. Is this not 2023? Please do not reply with a phone number & extension because I already called it and no answer... More
by EY
Employees Worked With
Kody, Andy, Gary
April 01, 2023
Alfonso was great at keeping me up to date on where my car was in the repair process. Although supply constraints kept parts from arriving quickly, he gave me updates on when they would arrive. I didn’t h car was in the repair process. Although supply constraints kept parts from arriving quickly, he gave me updates on when they would arrive. I didn’t have to call to check in at all. He also checked a few days after service to see how things were going. Thank you Alfonso and Miss for the great service. More
by LionHeart
Employees Worked With
Alfonso
November 25, 2022
My car has been at Moss dodge riverside since March of 2022. This has been the worst experience I've ever had with a vehicle service department. I'm over 7k in rentals and approximately 8k+ in repairs so 2022. This has been the worst experience I've ever had with a vehicle service department. I'm over 7k in rentals and approximately 8k+ in repairs so far. My car was originally over heating and still is now it shuts off while driving. I've only had my car back for 1 day. I've picked up my car multiple times to just make it down the street before the check engine light is back. Apparently a full engine resurfacing then replacemet did nothing to fix the problem. i would avoid this place like the plague and go somewhere else. I will be contacting the attorney General, BBB, FTC and state consumers office. I will be making videos on this situation soon as possible to show what if anything is done. STAY AWAY FROM MOSS BROTHERS DODGE RIVERSIDE SAVE YOURSELF THE HEADACHES AND MONEY. Lool at the attached picture of trash work done on my car. Horrible wiring job on the NEW FUSE BOX. AVOID MOSS BROTHERS DODGE RIVERSIDE SAVE YOURSELF THE HEADACHES AND MONEY! More
by Lararicky89
Employees Worked With
Austin Castro
