Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Graff Chevrolet

Durand, MI

4.8
357 Reviews
Call Dealership (989) 319-4228
View Awards

9009 East Lansing Road

Durand, MI

48429

Directions

Filter Reviews by Keyword

mechanical issues price professional MA

By Type

357 Reviews of Graff Chevrolet

October 30, 2025

I have buying Chevrolet vehicles for over 30 years now and dealing with Eric at Graff has been great.He is very relatable and friendly.He always has been very up front and knowledgeable.Will definitely go More

by michaelgilna
Recommend Dealer
Yes
Employees Worked With
Eric Arnett, Eric Arnett
Report | Print
Oct 30, 2025 -

Graff Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 30, 2025

Oil change was fine but they insisted I needed new tires without checking the tread. My tires have 40,000 miles still left on them. Don't try and pull one over on an older woman. I understand you have a gre More

by SANDLYN1
Recommend Dealer
No
Employees Worked With
Oil change staff
Report | Print
Nov 02, 2025 -

Graff Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Nov 04, 2025 -

Graff Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 30, 2025

Overall good experience! Sean did a great job! The only negative was my new truck had a few scratches had to bring back next day to fix. More

by Chriswurm1987
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean ONeil, Drew Helcher
Report | Print
Oct 30, 2025 -

Graff Chevrolet responded

Thank you for this feedback, Chris. While we're glad to hear that Sean provided you with great customer service, we apologize for any inconvenience we may have caused. Please don't hesitate to reach out to us directly if you need any further assistance, we are always happy to help!

October 30, 2025

I really appreciate the fact that they come and get my car to change the oil, and they can usually get me in right away. More

by heidi.funk077
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh McComb
Report | Print
Oct 30, 2025 -

Graff Chevrolet responded

Thanks for sharing about your experience with Graff Chevrolet. We appreciate your business and hope to see you again soon!

October 30, 2025

I was in and out in a good amount of time and had great service More

by jsnorris50@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oil change service
Report | Print
Oct 30, 2025 -

Graff Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 30, 2025

Great service, oil change, able to use gm points, save money. Able to get served quickly. More

by BIGGUZFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Higham
Report | Print
Oct 30, 2025 -

Graff Chevrolet responded

Thank you for choosing Graff Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 29, 2025

Always a great experience at Graff in Durand. Jason Saunders always does a fantastic job. I have been going here for years. More

by REDBUD1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Saunders, Drew Helcher
Report | Print
Oct 29, 2025 -

Graff Chevrolet responded

Thanks for sharing about your experience with Graff Chevrolet. We appreciate your business and hope to see you again soon!

October 28, 2025

Eric was super helpful and did an amazing job quickly finding me the car I wanted! More

by mkendra02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zac, Andrew, Eric Arnett, Drew Helcher
Report | Print
Oct 29, 2025 -

Graff Chevrolet responded

Here at Graff Chevrolet, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 28, 2025

They took the time to make sure I got the vehicle I wanted and even went over everything in it to make sure I knew how to use it. More

by DIANABIRCHDIANA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Saunders
Report | Print
Oct 28, 2025 -

Graff Chevrolet responded

Thanks for your feedback on your recent visit to Graff Chevrolet. It's great to hear that we were able to assist you and that you had such a positive experience.

October 26, 2025

Went in for a recall Kayle was super helpful and courteous as always! The time it took for the estimated 30 min recall fix was way too long More

by HSFLUSHING
Recommend Dealer
Yes
Employees Worked With
Kayle Wilson, Kayle Wilson
Report | Print
Oct 27, 2025 -

Graff Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority and appreciate your input. We look forward to having you as one of our valued customers for many more years to come!

1
...
4
5
6
...
36