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USA Direct Auto
Houston, TX
8 Reviews
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Showing 8 reviews
March 27, 2026
Oscar was an absolute pleasure to work with. He was personable, honest, and hard working every step of the way. When I asked for something, he tried his hardest to make it happen. Apparently thi He was personable, honest, and hard working every step of the way. When I asked for something, he tried his hardest to make it happen. Apparently this dealership has undergone a change in management recently, and they’ve been doing a phenomenal job since then. 10/10 would recommend. More
by ajpearce03
Employees Worked With
Shaun Leva
October 14, 2025
Horrible customer service. The payment department bugs you with text messages constantly even after asking them not to txt you and to email instead. Their online payment system The payment department bugs you with text messages constantly even after asking them not to txt you and to email instead. Their online payment system never works and they want you to Zelle payments so that you have no security. Also the Zelle account changes every other month. They will be great before signing paperwork and after it’s a total 180. Do not buy here. More
by Q R
Employees Worked With
Jhana Marie Perez Gorgonio
October 03, 2025
Rockey Tupag made my experience very good with USA direct auto a person who makes sure you are satisfied with your experience. I appreciate all his effort and time he took with me. Thank you again. auto a person who makes sure you are satisfied with your experience. I appreciate all his effort and time he took with me. Thank you again. More
by jbwill150
Employees Worked With
Rocky Tupag
September 18, 2025
I do not recommend this dealership to anybody, purchased a car from outside of Texas. They were very attentive until all the paperwork was signed. They delivered me a vehicle with no driveout plate. No pape a car from outside of Texas. They were very attentive until all the paperwork was signed. They delivered me a vehicle with no driveout plate. No paperwork in the vehicle. This was done August 13th of 2025. We are now at September 16th. 2025 still have no plates. No way to legally drive this vehicle in New Mexico. They don't return phone calls. I have received no emails since the vehicle was delivered. So basically I have a 3,000 lb paperweight sitting in my driveway that I cannot drive and my first payment is due in a couple of weeks. Several things in the vehicle do not work that they said did. This place has no communication skills horrible after the sales service. Looking into hiring and attorney at this point to try to get the plates so that I can drive this vehicle. Again, I would absolutely not recommend this car lot to anybody. More
by Tmarklivingston
Employees Worked With
Jose, or Juan. And Brenda, although I've never actually spoken to her
