CarMax

Friendly, helpful guest services. The process from finding a car, trading in my car was quick and hassle-free. The process from finding a car, trading in my car was quick and hassle-free. More

CarMax is a company with integrity! It is rare you can praise a company for doing the right thing, but CarMax does just that. After a string of issues with the car I bought my daughter, It is rare you can praise a company for doing the right thing, but CarMax does just that. After a string of issues with the car I bought my daughter, I contacted our Costa Mesa dealer where we bought it to see what could be done. The manager responded immediately and long story short, within a few days, my daughter was in a new vehicle. They stand by their sales, their Care Max warranty and wanting to put the customer first. I was thoroughly impressed with the entire team I worked with at CarMax: Giovanni, Stephen and Nick. Each of them went above and beyond in service, troubleshooting, staying late and finding my daughter a great car. I highly recommend this dealer, CarMax and the Care Max is 100% worth it for covering repairs. Bravo! More

Excellent service, friendly staff and decent prices. Our sales consultant Ryan did a great job. Our sales consultant Ryan did a great job. More

It was a great experience. Loved everything about carmax. I will always get my cars there. Loved everything about carmax. I will always get my cars there. More

One thing I would recommend is help with paying for a duplicate Fob. Mine only came with one and they are expensive. A buyer who is on a budget needs all the help they can get and I need to spend another duplicate Fob. Mine only came with one and they are expensive. A buyer who is on a budget needs all the help they can get and I need to spend another $350 for a Fob which came as a disappointment. I for one would have been very appreciative knowing that Carmax stepped up to help with this. More

My experience with Cristian at CarMax truly could not have gone better. He was both informative and patient as I gradually narrowed down my preferences, and then the final vehicle, price, and financing a have gone better. He was both informative and patient as I gradually narrowed down my preferences, and then the final vehicle, price, and financing all fit within my predetermined expectations. More

This was my first time dealing with CarMax although they have come highly recommended ~ test drove the car ~ loved it ~ paid for it although I had 12 days to change my mind and return it~! I had it checke have come highly recommended ~ test drove the car ~ loved it ~ paid for it although I had 12 days to change my mind and return it~! I had it checked out at a RepairPal mechanic and they found a couple of things that needed a little more help. Everything was very graciously taken care of while I had a loaner car until it was finished. I totally recommend CarMax ~ for their warrantees ~ service ~ sales ~ professionalism ~ information ~ business office ~ the works ~!!! More

Andrea was very nice and positive! I was really satisfied! She was very friendly :) and also the sales manager was very nice ! It was very good experience I was really satisfied! She was very friendly :) and also the sales manager was very nice ! It was very good experience More

The service was Excellent from start to finish. I was greeted by several team members who did not hesitate to ask me how they can assist me. And each team member, made sure I was lead to the right I was greeted by several team members who did not hesitate to ask me how they can assist me. And each team member, made sure I was lead to the right area with the purchase of my vehicle. I was able to test drive a few vehicles, given the details regarding the history for each vehicle, and given ample time to ask any further questions and as much as needed to then make a decision on my purchase. I appreciate the Excellent service given to me with my purchase. The challenging part now for me is to get through to customer service regarding having a technician copy and give me the 2nd key I was promised. And I hope when it comes time to service my vehicle, this won’t also be a challenge? More

I was pleasantly surprised by how easy the transaction was. Kayon was very responsive when I communicated with him. He even offered to come in on his day off to assist with the transaction. The exp was. Kayon was very responsive when I communicated with him. He even offered to come in on his day off to assist with the transaction. The experience itself was great. However, I wish the condition of the vehicle was in better shape. There were some noticeable dings in the body which they were at first reluctant to remove prior to sale. There was also curb rash to the wheels and some scratches in the clear coat that I will need to remove. More