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Drive Direct
Columbus, OH
145 Reviews
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Showing 145 reviews
October 12, 2026
Reginald was absolutely superb to work with I was on a tight time crunch and he went above and beyond to ensure not only I found a vehicle but stayed within my budget . I highly recommend him tight time crunch and he went above and beyond to ensure not only I found a vehicle but stayed within my budget . I highly recommend him More
by paulasanon
Employees Worked With
Reginald Scott
October 01, 2026
I had an absolutely amazing experience buying my car from Drive Direct. Andrew was fantastic, the process was smooth, and I highly recommend them! Drive Direct. Andrew was fantastic, the process was smooth, and I highly recommend them! More
by Jeanpride1340
Employees Worked With
Todd Straight 5stars , Andrew Baker, Drew Newman, Andrew Brownlow, Marie Gilman
September 29, 2026
Today I had the pleasure of working Ryan Smith @ Drive Direct. He was very honest, straight shooter, wasn’t pushy and ultimately helped me with my purchase today! I enjoyed working with him and would en Direct. He was very honest, straight shooter, wasn’t pushy and ultimately helped me with my purchase today! I enjoyed working with him and would encourage to ask for him directly if looking to purchase a new truck or car! More
by Crg_schmdt
Employees Worked With
Ryan Smith
September 27, 2026
Mr. James Dallas has been extremely helpful and professional throughout the whole process of viewing, test driving, and purchase. He makes your car buying a wonderful experience. Recommeded with no professional throughout the whole process of viewing, test driving, and purchase. He makes your car buying a wonderful experience. Recommeded with no reservation. More
by liuyingmin
Employees Worked With
J.D. Dallas
September 21, 2026
I have worked in the car industry both nationally and internationally, and this is without a doubt the worst dealership experience I’ve ever had in my life. It’s useless, unprofessional management system internationally, and this is without a doubt the worst dealership experience I’ve ever had in my life. It’s useless, unprofessional management systems like this that give car sales a bad name and make people hate buying cars. Before driving 4 hours, I agreed on a $30,500 OTD base price before trade with Dakota Berridge. We already had a 5.74% approval through our credit union, but they don't accept outside state financing. So we did a credit application but Dakota tried telling me my wife’s credit wasn’t good and tried to cap us at an insane 13.39%. I work in sales, I asked for the Risk-Based Pricing Notice which forces them to show the real credit tier instead of playing rate markup games. He got a little bit offended by that and told me nobody ever asked this in his sales career. Well it's understandable that normal customer won't ask it. Told him we wont do it until its close to 7-8%. Final approval came at 8.24%. When we got to the store, they said he left early. So another salesperson tried to hand us paperwork marked at 10% interest. I caught it and made them fix it to 8.24%. On the finance contract the trade-in tax credit wasn’t applied. I caught that too and let it slide in good faith thinking it was just late-night human error. The main problem was when i came home and reading the contract. Somehow I missed that the desk never updated the agreed vehicle price to match our $30,500 OTD math, stuffing a $967 overcharge right into my financed total. When I brought it up right away to Dakota, he said "contracts are signed and funded." A professional dealership doesn't hide behind that excuse when a clerical mistake is made, you honor the agreed price and write a check back to the customer for the difference. I’ve done this job, and that is how real business is done who not only care about making profit but also their customer. I tried calling every single sales manager on the floor, but nobody answered or returned my calls. I reached out directly to Rich Persiani and Ryan Belcher by phone and email multiple times, and never heard a word back. Leaving a $967 price mistake on a contract isn't just dishonest, it's pure sloppiness from a management team. They only care about profit, not customer service or integrity. Once the car is sold, you get zero help or after-service. I have attached the proof of conversation. If you don't want to get screwed, buy your car from somewhere else where they care about long term relationship with customer and honesty. More
by mayher
Employees Worked With
Dakota Berridge
September 19, 2026
The salesman was 5 stars, but the finance department pushed an extended warranty on me that I was ready to leave without purchasing the vehicle. No stars . pushed an extended warranty on me that I was ready to leave without purchasing the vehicle. No stars . More
by ebengeb
Employees Worked With
Adam Shafer
