Drive Direct
Columbus, OH
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Customer service was excellent. I was amazed by how quickly the process went of looking at vehicle options and sealing the deal ! I was amazed by how quickly the process went of looking at vehicle options and sealing the deal ! More
Wow… this dealership is top notch. No high pressure sales tactics, excellent customer service and a great price point on the vehicle we purchased. We made several trips to the dealersh No high pressure sales tactics, excellent customer service and a great price point on the vehicle we purchased. We made several trips to the dealership looking for a vehicle and were greeted by the very polite friendly staff. Pierre our sales associate is the best in the business his professionalism went above and beyond our expectations. He made our experience very enjoyable. More
Todd and Zach are amazing. Todd is better described as a magician, he makes magic happen every time I've bought a car (3 so far, plus family). Zach is patient, personable, and Todd is better described as a magician, he makes magic happen every time I've bought a car (3 so far, plus family). Zach is patient, personable, and was determined to find the perfect vehicle for us. I've taken my mom and kids to get their cars there, and recommend these two men for anyone looking for someone honest and caring to get you the best deal and make you leave with a big smile every time More
I have had great experiences with this dealership! I have bought both my cars there. This most recent time was my first experience buying it in my name and Sean made the process very easy. He was so n I have bought both my cars there. This most recent time was my first experience buying it in my name and Sean made the process very easy. He was so nice and helpful! More
Great service. It took considerable length of time but Mark was patient and helpful. We finally got the vehicle we wanted. Keep up! It took considerable length of time but Mark was patient and helpful. We finally got the vehicle we wanted. Keep up! More
The staff was attentive and professional. They answered all of my questions and concerns right away or soon after if they needed to do some research. They answered all of my questions and concerns right away or soon after if they needed to do some research. More
We visited Drive Direct yesterday, and overall, our experience was great thanks to our salesperson, Bill! He was amazing, honest, and very helpful throughout the process. We needed a reliable, gas-frie experience was great thanks to our salesperson, Bill! He was amazing, honest, and very helpful throughout the process. We needed a reliable, gas-friendly vehicle (lol 😂), and Bill definitely helped us find what we were looking for! If you’re planning to visit Drive Direct, I highly recommend asking for Bill. He’s the person you want to work with! Unfortunately, our experience with the finance department was not nearly as positive. Justin Walsh made the process frustrating and almost caused us to walk away without purchasing the vehicle. Instead of feeling confident and excited about our purchase, we were made to feel like we should reconsider our decision. His approach was not very friendly, and the experience left us questioning whether we were making the right choice. Thankfully, we were able to speak with Bill again and work with another finance representative, which helped turn things around. We ultimately purchased our vehicle, and we are grateful to Bill for his honesty, professionalism, and excellent customer service. My recommendation to Drive Direct: Bill is a great asset to your team! However, I hope the finance department will work on making customers feel welcomed, respected, and confident in their purchases. Buying a vehicle is a big decision, and the experience should leave customers feeling good about their choice. Thank you, Bill, for helping us get into a vehicle that fits our needs! 🚗😊 More

