Park Ave BMW

My first BMW The experience was positive because of Andre and his professionalism, positivity and courtesy. He was always informative and transparent in our inquir The experience was positive because of Andre and his professionalism, positivity and courtesy. He was always informative and transparent in our inquiries. Our first BMW ! More

Great customer service! Especially from Mr. Cristhian Gutier I gave the highest rating because it deserves the highest rating. The staff is very kind and helpful. This is the second car I buy there, with the sam I gave the highest rating because it deserves the highest rating. The staff is very kind and helpful. This is the second car I buy there, with the same sales representative, Mr. Cristhian Gutierrez. He is very knowledgeable and transparent. He will tell you exactly what you are getting into. I could not be more pleased! I would highly recommend him. He is an expert on any BMW vehicle inquiries. Mr. Jack Gomez was also very professional and helpful. My sincerest thanks to Mr. Cristhian Gutierrez! God bless! More

Excellent Certified Used Car Experience! Dan and Jack were amazing! Really helpful, no pressure, professional, and easy to deal with. We will definitely return to Park Ave BMW in the future! Dan and Jack were amazing! Really helpful, no pressure, professional, and easy to deal with. We will definitely return to Park Ave BMW in the future! More

Run Around If it wasn’t for the vehicle that I was interested in, I definitely would not have done business with Park Ave BMW. Scheduled a test drive at 1pm on a If it wasn’t for the vehicle that I was interested in, I definitely would not have done business with Park Ave BMW. Scheduled a test drive at 1pm on a Thursday, called the morning of to confirm the appointment and that the car will be available at 1pm. I arrive at 1pm and they tell me that “the car is being transported from another facility”. I get to the car at 1:30pm for the test drive, everything is mechanically fine with the vehicle. After some back and forth with the sales guy, I purchase the vehicle. Due to a health condition, I have lost most of my sense of smell. Upon bringing my home the vehicle that I just purchased, my wife told me that the vehicle had a strong cigarette odor. Since I felt that it was my fault for not asking, I tried to find ways to eliminate the odor myself. Meanwhile, the dealership gave me temporary license plates and were suppose to order a second key fob. Weeks go by and the temporary plates expire and I cannot drive my “new” car that I paid $30K in cash for. The dealer told me that he wasn’t able to order the key fob until he received my final registration. This is absolute BS. At most, the key fob should be dependent on a VIN and not a registration with a local government motor vehicle agency. As the license plate and key fob situation escalated, I mentioned that I felt deceived by the dealership because they prepped the vehicle to mask the cigarette odor in the vehicle to avoid properly cleaning it, saving them some money. The sales manager and pre-own sales managers offer to detail the interior of my vehicle. I ask for a loaner because I’m from another state and would appreciate not being stranded while they do their work. They offer me a non-BMW loaner and I felt that they were stiffing me. I went to a BMW dealer, I bought a BMW, I’m bringing the same BMW that I purchased from them for service to be done by them, I should receive a equivalent vehicle to continue on with my business as a BMW client. After some more back and forth, they assure me that they will provide me with a BMW loaner. On the day of the appointment, the pre-owned sale manager who scheduled the appointment with me, is NOT in the office. The original sales guy who messed up in the first place had to handle the logistics. Oh, he also arrived 20 mins later. Upon arrival he started the paperwork for the loaner and was giving me a non-BMW. In the end, I get a BMW loaner and wait for my vehicle to get serviced. A few hours later, I get a call saying it’s done which doesn’t make sense to me because detailing shops quoted me that it would be a 1.5-2 day job if I got an interior detailing job. I pick up my vehicle nonetheless and lo and behold, no change in the odor. At most, all was done to the vehicle was a vacuum and they places the paper mat in the foot wells. More

Fantastic experience! Not only does BMW make the ultimate driving machine, but also they provide the ultimate customer service. I had a fantastic experience at Park Ave BMW Not only does BMW make the ultimate driving machine, but also they provide the ultimate customer service. I had a fantastic experience at Park Ave BMW. Many thanks to Jack and Cristhian for helping me through my first lease, having everything ready when I arrived and making my experience as simple and stress free as possible! I love my 330i; I am looking forward to leasing from you again! More

Leased 2 cars in the past 6 years, sales and service great Park Avenue BMW in Rochelle Park NJ and Michael Messinger, my client advisor, are a pleasure do business with. Michael provided me with good advice, a Park Avenue BMW in Rochelle Park NJ and Michael Messinger, my client advisor, are a pleasure do business with. Michael provided me with good advice, and a great car at a fair price. Michael made the experience of leasing a car a pleasure and I highly recommend him. Park Avenue sales and service are excellent, always easy to deal with. The entire team creates loyalty and excellent customer satisfaction. Paul Simon is also excellent, he has brought good leadership and a positive culture to Park Avenue. More

Always a great experience! I have been getting my cars through BMW for the past few years. Their loyalty and service makes me want to come back each time. Dan is very patient an I have been getting my cars through BMW for the past few years. Their loyalty and service makes me want to come back each time. Dan is very patient and answers all of my questions and concerns. He follows-up in a timely manner and is always on top of the sale. He never disappoints! More

Spectacular As always it was a great experience in dealing with Andrzej I found him to be very helpful informative and he got back to me in a timely fashion I wou As always it was a great experience in dealing with Andrzej I found him to be very helpful informative and he got back to me in a timely fashion I would definitely recommend him to other people who are interested in purchasing or leasing a BMW vehicle More

Top Customer Service Andre is a phenomenal salesperson & a tremendous asset to BMW. His knowledge is surpassed only by his super personality. This is my third time dealin Andre is a phenomenal salesperson & a tremendous asset to BMW. His knowledge is surpassed only by his super personality. This is my third time dealing with Andre & I would highly recommend him to anyone. Thanks for making my recent purchase experience extraordinary Andre! More