Volkswagen Brandon

Advantage program rip off Purchased 2016 Passat. The added advantage program turned the decent deal into a over priced not so good deal. But I blame myself for not walking ou Purchased 2016 Passat. The added advantage program turned the decent deal into a over priced not so good deal. But I blame myself for not walking out but car shopping all day takes a toll on family and did not want to continue. Car is great just having to pay for this program which is fraudulent since maybe one of the things on the list was done. No extra care products, no window vin etching, absolutely no window or paint protection. Seriously upset at myself for letting these guys rip me off. Please use caution and inspect for the advantage program on used cars. Do not pay it. More

SERIVCE DEPT SUCKS Cant do "0" So VW Brandon offers an oil change for $49.99 BUT that's for select vehicles. You click the view details for the specific vehicles that Cant do "0" So VW Brandon offers an oil change for $49.99 BUT that's for select vehicles. You click the view details for the specific vehicles that qualify for the discounted oil change. No cars are listed no years are listed so they want you to assume that you know this already. 2018 GTI 10K oil change $100 .... HA! So I ask them to look at their own website to view what they have posted on there... They refused to see what I was talking about because they know it only applies to select cars not the new models.... Well please tell me what models this coupon applies to ... they kept telling it doesn't apply to my car... I strongly do not recommend this deanship for service! This is my second time having issues with this place and I will never bring any of my cars back to this xxxx hole.... Austin, Carols & Dick I will do whatever it takes to make sure you dont get customers in there for service More

dishonest, corrupt, and money hungry This dealer is the most dishonest i have ever seen or dealt with. They will hit you with multiple fees and always try to confuse you so you don't know This dealer is the most dishonest i have ever seen or dealt with. They will hit you with multiple fees and always try to confuse you so you don't know what is what. When you start to ask questions, they act up and say to trust them and not to worry. Be aware,stay away and find another dealer! I promise that you will regret it, if you do business with this dishonest dealer. More

Beware of bogus fees Based on actual deal presented to me. Starting point was MSRP of $31,225 which includes the Destination Charge of $895. Added to this were a $995 De Based on actual deal presented to me. Starting point was MSRP of $31,225 which includes the Destination Charge of $895. Added to this were a $995 Destination Charge (not just an overcharge of the actual amount, but was already accounted for), Brandon VW Advantage for $1,795 (a "protection package" that they put on every new vehicle which is pure profit as the actual value of this is at best $200, not the claimed $4,700 for terrible quality products, haphazard application, and zero value items), and a $999.99 Doc Fee for a total of $3,789.99 in added fees for no added value. These are separate from the actual tax, title and license fees which are listed separately. Make sure you receive and review a detailed proposal before you buy here to know exactly what you're paying for the car, and not just a bottom line price or monthly payment. The destination fee is pure dishonesty, protection packages should not be applied to every car at the dealership, they should be optional so any informed customer can decline, and doc fees are not charged by all dealerships, and even of those who do, this is the highest I’ve seen. These are all nearly 100% profit to the dealership. More

Liars! The salespeople lie and their managers could care less. I was told every used car came with a 90 day warranty and that the car I was interested in had The salespeople lie and their managers could care less. I was told every used car came with a 90 day warranty and that the car I was interested in had a full service history. The car had no warranty and I drove 4 hours to buy it. The service history was in their possession but wouldn't let me have it, they refused to make copies without the recent owner's name, so I was denied over $15K worth of records. They just shouldn't be allowed to represent any manufacturer! More

Added almost $2500 to advertised price This dealership added $1595 (Advantage fees) plus another $999.99 (Documents fees) to the advertised price. Total price manipulation, they lower the a This dealership added $1595 (Advantage fees) plus another $999.99 (Documents fees) to the advertised price. Total price manipulation, they lower the advertised price to gain great deal ratings from car websites then tack the extra fees. Ask for a total price before you make the drive to see their cars. More

NEW CREW IS AWESOME!!!! CHANGE IS GOOD!!!! IT WAS JUST LAST YEAR THIS TIME I CAME TO THIS DEALERSHIP TO PURCHASE A GOLF R. LETS JUST SAY I HAVE GIVEN THIS DEALERSHIP MANY C CHANGE IS GOOD!!!! IT WAS JUST LAST YEAR THIS TIME I CAME TO THIS DEALERSHIP TO PURCHASE A GOLF R. LETS JUST SAY I HAVE GIVEN THIS DEALERSHIP MANY CHANCES TO EARN MY BUSINESS AND FINALLY THEY HAVE THE RIGHT PEOPLE THERE TO DO BUSINESS WITH THE PEOPLE THAT LIVE IN BRANDON. THIS WAS A CHANGE FOR THE BETTER AND THANK YOU GENE, ALMA, ALEX & HUGH. More

dishonest dealer stay away this dealer are the most dishonest i ever deal with. they will hit you with multiple fees. stay away find another dealer. or look for another car make this dealer are the most dishonest i ever deal with. they will hit you with multiple fees. stay away find another dealer. or look for another car make. I guaranty you will regret if you do business with this dishonest dealer More

I had issues the first day withe finance manager the day before but Alphonse called me the next day and made sure I was happy with the deal. Ask for him by name I wouldn't see anyone else! *Update* Bran before but Alphonse called me the next day and made sure I was happy with the deal. Ask for him by name I wouldn't see anyone else! *Update* Brandon Advantage that they strong arm you into buying for $1500 is such a scam make them defunct off the price! More

Very rude and poor service department We have owned a 2008 Jetta for 6 years. About a month ago the A/C started acting up. ( which I know is a common problem for these vehicles). We both w We have owned a 2008 Jetta for 6 years. About a month ago the A/C started acting up. ( which I know is a common problem for these vehicles). We both work full time jobs so I don't really have time to put the car down for that kind of troubleshooting and repair. So I made an appointment with Brandon VW to inspect and repair. We had chosen Brandon VW because they work with a rental car company since we knew we would need to leave the car there for a couple days. My wife arrived at 430pm (her appointment was at 440pm). When she went to check in the service writer (Carlos M) told her it was a little late in the day to do a repair like that. She said she had to work and this was the appointment we had made knowing it was an A/C problem. I arrived at 530pm the car was already inspected and was told by the service writer that the compressor relief valve was leaking so the compressor and misc components needed replacing. I asked what it would cost. 40 mins later (630pm) after having to track him down, he finally showed me a scratch piece of paper with some numbers scribbled on it saying it would be $2100.00. This is what I expected so I said fine (knowing the troubleshooting was wrong) but the repair would fix the system. Then asked about a rental car and was told too late the close at 6pm. So asked is that it? We just walk home since you were avoiding use for 40mins. Was told he would call us an UBER. We just walked out the door and was left to deal with the A/C myself which is what I was trying to avoid in the first place. No customer service at all and doesn't care for you or your time. Highly do not recommend unless you like being lied to. More