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Queensboro Volkswagen

Woodside, NY

4.7
774 Reviews

53-21 Northern Blvd

Woodside, NY

11377

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774 Reviews of Queensboro Volkswagen

October 27, 2020

Great experience! Super knowledgeable and helpful salesman Mike Ramos. Very smooth buying experience. Mike was very honest and made everything easy for us. I would recommend him to people I know More

by Rodulfom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ramos
October 26, 2020

They took forever just for an oil change and they didn't turn the light off so every time I start my car, it tells me I need an oil change More

by lindsayarbeit
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Rajcooar
Oct 27, 2020 -

Queensboro Volkswagen responded

Thank you, Lindsayarbeit, for calling our attention to this matter. Please contact me directly at 📧customerservice@queensborovw.com Respectfully, Criss Castle, Marketing Executive & Director of Customer Experience

October 25, 2020

Excellent customer service. Very informative about the things my vehicle needed. Would highly recommend servicing you VW with Queensboro VW, convenient location, friendly and professional staff. More

by ingdilisio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rivas
Oct 27, 2020 -

Queensboro Volkswagen responded

Thank you, Ingdilisio, we are glad everything worked out just the way you needed it. The technicians in our service department are constantly learning so we can provide you with the service you deserve and it shows when we get reviews like yours.

October 24, 2020

Rafael Diaz was fantastic! Very helpful and his communication was seamless. Would absolutely recommend working with him and the entire staff at Queensboro Volkswagen. Entire deal was completely tra More

by goldzepp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Diaz, Marco Buritica
Oct 27, 2020 -

Queensboro Volkswagen responded

Wow! What a great review Goldzepp. If there is something we like more than cars are our happy customers, that is why your words are like gold and diamonds to us. Rafael will be more than happy once he reads this. Thank you!

October 24, 2020

I couldn't use my free oil change coupon that I got when I brought the Volkswagen at the dealership. The advisor said it has nothing to do with the older dealership. Also my car is 2018 and had to pay for More

by ts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Rivas
Oct 27, 2020 -

Queensboro Volkswagen responded

I am very sorry for any inconvenience you have experienced. In fact, I would like to hear more specifically about your concern so we can make it right. Please contact me directly at 📧customerservice@queensborovw.com Respectfully, Criss Castle, Marketing Executive & Director of Customer Experience

October 22, 2020

Listened to all my concerns. Friendly demeanor. Amazing follow through. I told Chad that Queensboro Volkswagen would be my car shop from here on out and that is the truth. More

by RONANBABBITT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Rajcooar
Oct 27, 2020 -

Queensboro Volkswagen responded

Great customers like you make our job a little easier. Thank you Ronanbabbitt for an awesome review. We will make sure that Chad gets your message. See you next time!

October 20, 2020

Very impressed with how I was treated and the friendliness of the staff and competence. Wiliness to accommodate my working hours and schedule me later than appointments are usually made.. More

by rgloriamay1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Nieves, Christian Luna, Marco Buritica
Oct 21, 2020 -

Queensboro Volkswagen responded

Thank you Rgloriamay1 for sharing your experience at our home, our team goes above and beyond to make sure every customer receives the same rock-star customer service.

October 20, 2020

the service was excellentthe service was excellentthe the service was excellent the service was excellent the service was excellent the service was excellent the service was excellent the service was More

by bshireyster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Rajcooar
Oct 21, 2020 -

Queensboro Volkswagen responded

Thank you Bshireyster, you are an excellent customer as well, we just make an excellent team! See you next time.

October 20, 2020

We were very pleased with the quality of the service. However, it seems like the turbo issue is coming up a lot. There should be a recall. More

by KWARNOCKNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Luna, Chad Rajcooar, David Rivas, Jorge Suarez, Emeily Baichu, Riana Naidoo
Oct 21, 2020 -

Queensboro Volkswagen responded

Thank you Kwarnockny, our team at the service department does an exceptional job and we are happy that you were satisfied.

October 19, 2020

Overall it was a good experience, staff was friendly. Waiting area was clean and comfortable while waiting for your vehicle to be serviced. Only issue is they told me it would take about an hour to compl More

by ABDULUDDIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Luna, Chad Rajcooar, David Rivas, Jorge Suarez, Emeily Baichu, Riana Naidoo
Oct 21, 2020 -

Queensboro Volkswagen responded

Thank you Abduluddin, we are glad that you enjoyed your experience at our home, we promise we will do better next time about the waiting time.

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