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MINI of Austin

Austin, TX

4.9
197 Reviews

7113 McNeil Dr.

Austin, TX

78729

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Showing 197 reviews

July 28, 2021

Mini of Austin & Taylor Ricks did an excellent job in gaining our trust back into car dealerships- Stress Free - Low Pressure Sales .... Taylor was very Friendly, Knowledgeable and Respectful . He wen More

by VictorE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Ricks / Katelynn Quintero / 10 stars, Sean Weaver
Jul 29, 2021 -

MINI of Austin responded

Hi Victor and Tara, Thank you for your positive review. We strive to create a customer driven experience, therefore we are delighted to learn that our team went above and beyond in order to make your experience a pleasurable one. Enjoy your purchase and thank you for your recommendation. At MINI of Austin know that you are always welcome here.

July 27, 2021

Service was impeccable and they went above and beyond to care for my vehicle! I felt they appreciate their customers. They made me feel welcome. More

by ima2j
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Jaquiline and others, Sean Weaver
Jul 28, 2021 -

MINI of Austin responded

Thank you for the positive review and rating! We are delighted to know that you had a good experience with our Service Department at MINI of Austin, and we hope that you will continue to choose us in the future!

July 23, 2021

They made it smooth and so easy! I hate car shopping but they made the experience awesome! Everyone was so helpful and made this my best buying experience. More

by jacobbailon15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Sanchez, Sean Weaver
Jul 23, 2021 -

MINI of Austin responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.

July 21, 2021

Mike Gardner was friendly, efficient and knowledgeable. The whole service department works seamless begins with the video from Technicians and easy billing process at check out! More

by Noriko Shimizu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Gardner, Sean Weaver
Jul 22, 2021 -

MINI of Austin responded

Thank you for the 5-star review! We are glad to learn that you had such a wonderful service visit. We look forward to seeing you again soon!

July 21, 2021

Everyone was so nice, and friendly you could not ask for better than that I would be glad to go back with out any questions ask I would be glad to go back with no questions ask point blank. More

by Carolt438@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Garnder
Jul 22, 2021 -

MINI of Austin responded

Glad to see that you had a great experience! Thanks again for being one of our valued guests. We look forward to your next visit!

July 16, 2021

Excellent team here in Austin, Patiently answered all my questions. Damon is the best seller, honest and with a lot of knowledge of the vehicle More

by Marthajulia15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jul 16, 2021 -

Marthajulia15 responded

Highly recommended

June 26, 2021

I enjoyed my car buying experience at Mini of Austin. They were very professional, friendly and knowledgeable. I wasn’t in the dealership all day to make my purchase. I highly recommend them. More

by MiniEV21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Moreno, Sean Weaver
Jun 27, 2021 -

MINI of Austin responded

Thank you so much for your recommendation for our team at MINI of Austin. We appreciate your amazing comments regarding how you enjoyed your time with our team. Have a wonderful day!

June 21, 2021

Everyone at Mini of Austin has always been professional and courteous. The service department is outstanding and provides help, and explanations of the process along the way. The sales department staff are More

by Steve
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Moreno
Jun 21, 2021 -

MINI of Austin responded

Steve, thank you for the positive feedback! We are happy to know that you have had 5-star experiences with us at MINI of Austin and to know that you enjoy our Service, Sales, and Finance Departments. We value your business, and we are happy to have you a part of the family!

June 18, 2021

Excellent service. Having the opportunity to spend time with the service manager, Travis Hill, was a very positive note to my visit. Thank you! The service representative Jackie. Porras was excellent, very More

by Lcg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie Porras
Jun 20, 2021 -

MINI of Austin responded

Thank you for taking the time to share your feedback with us. We're glad to learn we delivered such a great service experience. If there's anything further we can do for you, we are happy to help!

June 18, 2021

Twice it happened so far that they say the labor is free, but then they come back and say "Sorry - its not free" Its very Frustrating. More

by Sushi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cant name
Jun 20, 2021 -

MINI of Austin responded

Hello, Thank you for sharing your review. Your feedback is important to us here at MINI of Austin and I would appreciate the opportunity to speak with you to learn more about what happened. Please email me at tgurnett@penskeautomotive.com with your preferred contact information. Thank you, Tracy Gurnett General Manager MINI of Austin

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