#1 Cochran Buick GMC Monroeville

Customer service #1 We have been taking our 2015 GMC sierra 2500hd Denali to Cochran since we bought it. ( We didn't buy it from cochran). Every single time we call or ta We have been taking our 2015 GMC sierra 2500hd Denali to Cochran since we bought it. ( We didn't buy it from cochran). Every single time we call or take it in we have been treated great. Brian Downs, has been so accommodating. Went above and beyond to get our horn fixed. Couldn't be happier with our service from Cochran GMC Monroeville! More

Top-notch! This is the fourth car in a row we bought with Vince as our salesman. Excellent service honest and helpful. Highly recommend. Go see Vince if you need This is the fourth car in a row we bought with Vince as our salesman. Excellent service honest and helpful. Highly recommend. Go see Vince if you need a new ride! -Adam and Allison Forgie More

Go elsewhere for warranty repairs! I took my Cadillac in for warranty repairs near the end of warranty and had a few repairs that were needed . When I picked it up no problem foun I took my Cadillac in for warranty repairs near the end of warranty and had a few repairs that were needed . When I picked it up no problem found is what was on order. I contacted GM about unaddressed problems so the service manager Brian called me and said he would take care of it on the next visit. I returned showed Brian the problems again a few were done and others ignored. Do yourself a favor and go elsewhere! More

RECALL SERVICE I called to make an appointment given next day early. arrived at the dealership was greeted by the service adviser, The paper work was quickly proce I called to make an appointment given next day early. arrived at the dealership was greeted by the service adviser, The paper work was quickly processed. shorty after the service. Also THANK YOU for the car wash I was very satisfied with this visit. More

Good Experience Great cars great people! I spent a few hours with Donna today finding a new car. A few glitches with the system, but otherwise it worked out great. Great cars great people! I spent a few hours with Donna today finding a new car. A few glitches with the system, but otherwise it worked out great. More

1st time visit with the Service Department. I called Baglier to make an appointment and was given next week, Thursday, 9/15/16. I was told that I could go to any Buick Dealership for service, wh I called Baglier to make an appointment and was given next week, Thursday, 9/15/16. I was told that I could go to any Buick Dealership for service, which #1Cochran is much closer. I went online and was able to schedule an appointment the same day, on 9/8/16 at 2pm. This was perfect because I off from work on a vacation day. This was my 1st time visit with the Service Department. I purchased a 2011 Buick Enclave from Baglier Buick in Butler because at the time they had the color and type of vehicle I was seeking. I had been taking my vehicle there for service. My first approach was with Bryan Downs, Service Advisor. Very helpful and pleasant. Bryan wrote up all services needed for my vehicle and everything was listed even tires that I had been inquiring about purchasing. My experience at #1 Cochran Service Department was top notch. I was treated much better then I had experienced at Baglier. I will definitely continue to bring my vehicle to #1 Cochran because the service received was excellent. More

terrible customer service This was my second visit to the Cochran in the Monroeville location. I took my car there in December 2015 due to a manufacture recall for my 2005 Gran This was my second visit to the Cochran in the Monroeville location. I took my car there in December 2015 due to a manufacture recall for my 2005 Grand Am and thought the problem was solved according to the recall. So I picked my car up at the service center and some of the representative were busy on the phone but 3 were not (including the 1st rep Brian Downs), so I stood there standing for couple minutes without anyone acknowledging me or asking me if I needed help. So I said " Is there anyone that can help me? Then, silence... I still was ignored, so I said it again "Is there anyone who can help me?" And finally a representative acknowledged me (the rep in the last seat of the service center). While I was talkng to the rep, another customer came and was acknowledged IMMEDIATELY. I was then given my car and to my surprise my heater panel was damaged. It appears someone was trying to turn my heat on and push the knob in and as a result the panel was damaged. So I told the service represenatve Brian Downs what happend before I left the facility and was told by him, the damage was not done by his service representative. He didnt even ask the service rep and tried to just dismiss my complaint. So when I explained my car heater panel didnt come to the facility damaged and this happend while they serviced my car, he then said very rudely..."I will ask the service rep who worked your my car and get back with you." So of course I got a call the next day by Brian Downs stating this the damage wasn't caused by them. I explained to him I had pictures of how my panel looked before it was serviced by them and after, but he still insist this wasnt damage done by them. So after being very upset and dealing other issue in my life greater than my car (my mothers illness), I left it alone. So fast forward...my car hasnt been starting like it should and when it doesnt start i have to wait till my security light comes on before it will start again. I called the Monroeville location again regarding my issue, thinking it was due to the same issue regarding the recall. I spoke a service rep who told me to bring it in. I took my car in and was told my issues had nothing to do with the recall but I would need a diagnostic test to determine what was wrong with my car and the cost would be approximatley $120.00, so I agreed. Then that day I was told I needed to replace my ignition cylinder replaced and it would be approximately $500.00, I declined and said I would pick my car up. So today (8/3/16) I came to picked up my car and came thru the service center again with my daughter this time. When I walked in NOONE acknowledged me AGAIN or asked me if I needed help AGAIN. The service reps were in there talking amongst themselves about non work related conversation and never acknowledge I was there until I said..."Is this the service center" then a rep said some one will be with you in a moment and then Brian Downs said, How can I help you? After he ignored me the whole time AGAIN. Brian Downs is always the first rep when I walk in the service doors (the 1st time and 2nd time I entered the Monroeville facility) and I would think he would be the first rep to greet me but he along with the other reps ignored me both times. I was asked if I needed help, finally, by him. I explained I was here to pick up my car and then paid for my diagnostic service. Another service rep got my car, pull up in front of me, got out of my car and said NOTHING to me, didn't even look at me and walked back in thru the service doors. I don't know what his problem was but he was VERY RUDE as well. I don't know what type of customer service they are giving, but I have never experienced such bad service and I would hope this isn't a racial issue because the 1st time I was there, all the other customers after me were not the same race as me. I hope you have hidden cameras in your facility so you can observe the terrible customer service yourself. I was considering purchasing a new vehicle from your facility but I would never and would never recommend anyone to purchase from the Monroeville location. More

routine oil change/ tire rotation/ multi-point inspection The appointment was easy to get although I only had two days' notice of having a day off of work. The work was done in no time. They honored their c The appointment was easy to get although I only had two days' notice of having a day off of work. The work was done in no time. They honored their coupon, so it was economical, too. Thanks, #1 Cochran, Monroeville! More