#1 Cochran Buick GMC Monroeville

Rodent damaged used car not inspected or fully reconditioned Cadillac dealership did not inspect nor fully recondition a 2008 Cadillac SRX with 25,272 miles as stated in their advertisement. Dealership promised Cadillac dealership did not inspect nor fully recondition a 2008 Cadillac SRX with 25,272 miles as stated in their advertisement. Dealership promised this was a pristine used vehicle that had been verified through their multi-points inspection process. I traveled almost 400 miles to purchase this vehicle after reaching agreement on price. I also provided a deposit so the dealership would hold the vehicle until my arrival. A simple raising of the hood showed visible rodent-based damage…including a nice little nest build next to the battery area. It was obvious no inspection had ever occurred that including raising the hood on the car. Needless to say I did not purchase the car because there’s no way on knowing the level of infestation and damage throughout the vehicle. Also just the possibility of contracting hantavirus and the resulting hantavirus pulmonary syndrome from the rodent xxxxxxxxx throws up a big red flag. I was promised I would be contacted within a week about reimbursement of my expenses. NO response. After more than a week had passed I sent an email to feedback@cochran.com and asked for a response within 2 business days. NO response. After 3 days I opened a complaint with the local BBB. UPDATE: I was contacted by Randy Irwin of Cochran. Throughout our conversation he would answer most of my questions or points with "the vehicle had been fully inspected and subsequently fully reconditioned and therefore the dealership was in no way responsible for me not wanting to purchase the vehicle". When I pointedly asked why the dealership's inspection did not notice the very obvious rodent damage and nest he struggled for a response. I then asked if he had seen the vehicle before making his decision and contacting me...of course his answer was no. This is very disturbing when the dealership's first response to this posting was a promise of a thorough investigation. I can only hope that this well established dealership, who pride themselves on their service and reputation will actually investigate this situation and realize that the condition of the vehicle as I found it IS their responsibility. More

worst service ever Worst experience ever. Had my truck there a 7:am. No diagnosis by 1:00 pm don't even think they looked at truck until 3:00. When I arrived at serv Worst experience ever. Had my truck there a 7:am. No diagnosis by 1:00 pm don't even think they looked at truck until 3:00. When I arrived at service center Luke acted like my truck was in service bay. As I stood outside waiting for a ride since he told me my truck would not be done I saw them pull it into service bay. When I went back in to question him he told me they had to pull it out to do an oil change on another vehicle. I don't think they even looked at it till then. My check engine light was on I had already had a diagnosis from a girl at Advanced Auto parts she did it in 5 minutes . When I called the service manager to complain he never returned my call. Told them to put my truck back together and I would not pay a cent and I would take it with me they had it out in less than 3 minutes because there was nothing to put back together as I don't think they had touched it all day. This was the third time in 6 years the engine light had come on the first 2 times it was under warranty so all they should have had to do was look back on their service records to look for problem . I will never buy another vehicle there again nor would I ever recommend them to anyone, More

I can't believe NO ONE introduced themselves! I visited your Monroeville store this morning at 11am 5/16/14 and NOT ONE SINGLE PERSON introduced themselves or asked if we needed help. Very foolis I visited your Monroeville store this morning at 11am 5/16/14 and NOT ONE SINGLE PERSON introduced themselves or asked if we needed help. Very foolish - we were looking to purchase an Escalade EXT. We purchase vehicles every 3-4 years and we pay cash every time. Our neighbor recommended Cochran Monroeville - big mistake. He is embarrassed at how we were treated (or I should say the lack of treatment) and I can assure you that we will not be purchasing from you. If your service is that poor for a potential buyer, I can't even imagine the headache I would have with routine maintenance!!! More

Terrible customer service. Repeatedly treated like an inconvenience even after we made a huge purchase. No follow through. Dealer dropped the ball numerous times on getting required paperwork completed f inconvenience even after we made a huge purchase. No follow through. Dealer dropped the ball numerous times on getting required paperwork completed for our purchase and registration. Even after they dropped the ball and were at fault for the paperwork not being complete, we were still treated as though we were a huge bother. Have never had such a terrible experience until now with car buying Highly disappointed in our overall experience. Wouldnt recommend this dealership. Finance managers were arrogant and rude. More

I was given a quote on jan 3,2014 and returned to look at a ats curtosiy car upon arrival the quote increased. I have chosen to lease the vehicle and am having buyers remorse. This vehicle is a 40,000.00 at a ats curtosiy car upon arrival the quote increased. I have chosen to lease the vehicle and am having buyers remorse. This vehicle is a 40,000.00 honda accord. I was told this vehicle was cleaned and serviced. iT WAS NOT. I had made two attempts to talk to some one in service regarding how to work this car and also what fuel is used.they told me they were to busy and I would have to call back. GREAT customer service. I was told buy the sales person that you use regular unleaded as I open the gas tank lid it say premium fuel. I also have a tear in the console that I was told it was fixed ,it is not. I went to baierl cadilliac to learn how to use the controls. They have told me that I need to have the car serviced because the tire monitors were not working. I will not recommend or ever use this dealer again. Sincerely Susan bray More