#1 Cochran Buick GMC Monroeville

no call back i went into Cochran Cadillac two weeks ago. No one seemed interested in selling a car. Then I went to the Buick dealership. I'm currently driving a 20 i went into Cochran Cadillac two weeks ago. No one seemed interested in selling a car. Then I went to the Buick dealership. I'm currently driving a 2011 Buick Enclave. The salesman had the man in the shop look at my car. I gave the salesman my financial information. I then told him what Enclave I wanted to buy. I gave him my phone number and told him to call me with the numbers. I have bought several cars and trucks there in the past. No one ever bothered to call me. I waited two weeks, still no call back. So I called Kenny Ross Buick(about fifteen miles from my home) and they were happy to sell me the Enclave I wanted. I went there on Thursday afternoon and they delivered it to my house Friday l Janice Paulat More

Don't Waste Your Time! Let me start off by stating that their "best market value" is nothing more than a xx way of trying to get the customer to pay more money without compr Let me start off by stating that their "best market value" is nothing more than a xx way of trying to get the customer to pay more money without compromising down to a lower price! I went in to trade my 08 DTS for a 13 XTS platinum and i should have walked out when they offered me HALF of what the DTS blue booked for!!!! They use a website that is allegedly KBB however, the ending value is a mere half of what KBB's regular website states. NO OTHER dealership that I have ever been to uses that site! I told them no deal and left as anyone with half a brain would! Later the same day, I found the exact same car at a dealership that was much more local to me for $12,000 less and they gave me the full KBB value for my DTS!!!! DO NOT TRUST THESE PEOPLE! More

Horrible customer service !!!! This has to be the worst service dept I have encountered. The manager John M, has no idea what customer service is. No one ever answers the phone, o This has to be the worst service dept I have encountered. The manager John M, has no idea what customer service is. No one ever answers the phone, or returns a call. Take your car anywhere but here. Worst experience ever !! More

Rodent damaged used car not inspected or fully reconditioned Cadillac dealership did not inspect nor fully recondition a 2008 Cadillac SRX with 25,272 miles as stated in their advertisement. Dealership promised Cadillac dealership did not inspect nor fully recondition a 2008 Cadillac SRX with 25,272 miles as stated in their advertisement. Dealership promised this was a pristine used vehicle that had been verified through their multi-points inspection process. I traveled almost 400 miles to purchase this vehicle after reaching agreement on price. I also provided a deposit so the dealership would hold the vehicle until my arrival. A simple raising of the hood showed visible rodent-based damage…including a nice little nest build next to the battery area. It was obvious no inspection had ever occurred that including raising the hood on the car. Needless to say I did not purchase the car because there’s no way on knowing the level of infestation and damage throughout the vehicle. Also just the possibility of contracting hantavirus and the resulting hantavirus pulmonary syndrome from the rodent xxxxxxxxx throws up a big red flag. I was promised I would be contacted within a week about reimbursement of my expenses. NO response. After more than a week had passed I sent an email to feedback@cochran.com and asked for a response within 2 business days. NO response. After 3 days I opened a complaint with the local BBB. UPDATE: I was contacted by Randy Irwin of Cochran. Throughout our conversation he would answer most of my questions or points with "the vehicle had been fully inspected and subsequently fully reconditioned and therefore the dealership was in no way responsible for me not wanting to purchase the vehicle". When I pointedly asked why the dealership's inspection did not notice the very obvious rodent damage and nest he struggled for a response. I then asked if he had seen the vehicle before making his decision and contacting me...of course his answer was no. This is very disturbing when the dealership's first response to this posting was a promise of a thorough investigation. I can only hope that this well established dealership, who pride themselves on their service and reputation will actually investigate this situation and realize that the condition of the vehicle as I found it IS their responsibility. More

worst service ever Worst experience ever. Had my truck there a 7:am. No diagnosis by 1:00 pm don't even think they looked at truck until 3:00. When I arrived at serv Worst experience ever. Had my truck there a 7:am. No diagnosis by 1:00 pm don't even think they looked at truck until 3:00. When I arrived at service center Luke acted like my truck was in service bay. As I stood outside waiting for a ride since he told me my truck would not be done I saw them pull it into service bay. When I went back in to question him he told me they had to pull it out to do an oil change on another vehicle. I don't think they even looked at it till then. My check engine light was on I had already had a diagnosis from a girl at Advanced Auto parts she did it in 5 minutes . When I called the service manager to complain he never returned my call. Told them to put my truck back together and I would not pay a cent and I would take it with me they had it out in less than 3 minutes because there was nothing to put back together as I don't think they had touched it all day. This was the third time in 6 years the engine light had come on the first 2 times it was under warranty so all they should have had to do was look back on their service records to look for problem . I will never buy another vehicle there again nor would I ever recommend them to anyone, More