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#1 Cochran Buick GMC Monroeville

Monroeville, PA

4.8
822 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 822 reviews

August 02, 2012

Car was towed in due to security lock issue. I drained the battery trying to reset the system according to the instruction manual. Called 24 hour Roadside assistance. They towed the car to Cochran on More

by triffer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Marasco
Aug 16, 2012 -

#1 Cochran Buick GMC Monroeville responded

We understand your frustration over the inconvenience you experienced. We are sorry you had to make an additional trip to have your issue appropriately addressed. Our service team has repaired the air conditioner and other mechanical issues you were experiencing and to make up for your inconvenience, offered you a $100 service certificate. We hope you will take advantage of this offer and allow us the opportunity to make things right in the future. Sincerely, #1 Cochran

July 29, 2012

I feel that the people I worked with went beyond what they had to do to financially make my new car affordable. Also everything was very well explained to me including the additional things that is offe More

by robert39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Irwin
July 28, 2012

Great and friendly serivce from salesperson. answered all questions without being too pushy or annoying. would gladly consider returning to this location in the future More

by dxb5011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Irwin
July 27, 2012

David our salesperson was very good. Very knowledgeable of the vechiles. He bent overbackwards to meet our needs in what we wanted in a car. More

by Robert Altimore
Customer Service
Friendliness
Price
Recommend Dealer
Yes
July 27, 2012

I was looking for a car to purchase and Bob Shaw made the process easy and stress free! He was beyond friendly and knowledgeable! I did not feel pressured at all! I will recommend him to anyone I know loo More

by Nsticca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Shaw , Bob Shaw
July 26, 2012

I never have a problem getting an appointment. My only complaint was there was an e-mail that was presented that we would get $15.00 off our first oil change but that did not happen. More

by judybowser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Marasco
July 26, 2012

Lee Plimpton sold me my car. He has been great. Someone named Rich gave me a plate mount. He was so sweet, Nikko made my appointment for me and Ed checked me in and out after service in 30 short minutes. T More

by cynthiakingphd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Plimpton
July 24, 2012

Fast oil change! Friendly people staff. Everyone kept me updated on the progress of my vehicle, even asked if I wanted the tires rotated. Thanks for quick great service! More

by theteacher1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Marasco
July 21, 2012

I have always got exceptional service at the dealership this the day I bought my car and only have them work on my car and the service people have always explained what they found before doing any work. T More

by pkwhatule
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristia Whatule, John Marasco
July 19, 2012

I was told I would be called re status and need for repairs. Car left overnight At 2:00 pm I called to check on car needs for repair explained. They were unable to explain one of my concerns. Te More

by Kandy
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know. John something, John Salmon
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