#1 Cochran Buick GMC Monroeville

This visit was for the Auto Butler service purchased with my new car. The outside of the vehicle was sparkling as were the tires that were dressed. Unfortunately, there were some areas on the inside of the my new car. The outside of the vehicle was sparkling as were the tires that were dressed. Unfortunately, there were some areas on the inside of the car that were not cleaned (cupholder and around the radio). I do not recommend the Auto Butler service as it was billed as a detailing service and really is just a protection on the outside of the vehicle. Furthermore,the vehicle has to come in with any residue, i.e. bug marks etc, removed. Aside from this, the vehicle was completed when promised, I was treated professionally and would commend Connor and individual who cleaned the car (John?). More

John Salmon is very professional ... delivered the service as promised! I was very pleased with the service experience and would recommend John and the Cochran team without reservation. service as promised! I was very pleased with the service experience and would recommend John and the Cochran team without reservation. More

With a appointment I waited 3 hours and 5 min. for a oil With a appointment I waited 3 hours and 5 min. for a oil change, tire rotation, and a new inspection sticker. 2 hours to long. With a appointment I waited 3 hours and 5 min. for a oil change, tire rotation, and a new inspection sticker. 2 hours to long. More

As with evertime I bring my car in for service everyone is always helpful and freindly. They are also very knowledgable and will explain everything to me in detail. The service people always treat me as is always helpful and freindly. They are also very knowledgable and will explain everything to me in detail. The service people always treat me as if my car is their number one priority. I will never take my vehicle anywhere else. More

Great service all around. Everyone was friendly and willing to help at all costs. Prices were great and I was so excited with the new vehicle that I drove off the lot. I would definitely recommend th willing to help at all costs. Prices were great and I was so excited with the new vehicle that I drove off the lot. I would definitely recommend this dealer. More

I had my car in for Auto Butler. Rex called and asked if I would like the inside of the car cleaned. I decided to have it cleaned. I am extremely pleased with the way it turned out. I had stains in my cl I would like the inside of the car cleaned. I decided to have it cleaned. I am extremely pleased with the way it turned out. I had stains in my cloth seats and they got all of them out. They even did the baby's car seat. My car looks brand new again both inside and out. More

Lee was perfect from the moment I walked in the door. He asked me what I was looking for, what my price range was, etc. He then went to work to get me the best price on the exact vehicle I wanted. He work asked me what I was looking for, what my price range was, etc. He then went to work to get me the best price on the exact vehicle I wanted. He worked hard, yet made me comfortable during the wait. Finally, when we took delivery of the vehicle, he explained to my wife and I every option on the vehicle, showed us how everything worked, physically took us to the service department and introduced us to the service manager. It was the best experience I ever had buying a car and I will recommend to everyone to start with Lee Plimpton at Cochran More

Friday afternoon we noticed oil dripping from the front of the engine. I was given a Monday morning appointment. The problem was resolved, an oil change and tire rotation were done as well before lunch. of the engine. I was given a Monday morning appointment. The problem was resolved, an oil change and tire rotation were done as well before lunch. The service department at Cochran has been top notch as far as quality of work, and Darla Hill has been the best Service Advisor that I have ever worked with. More

Service and friendliness was very good but my alignment has not left me with a straight steering wheel. One issue, a bad squeak in front passenger, side has been diagnosed as a probable control arm bushin has not left me with a straight steering wheel. One issue, a bad squeak in front passenger, side has been diagnosed as a probable control arm bushing gone bad. I had this issue examined last fall and it was diagnosed as a squeak in the windshield for which a had made multiple visits (8) to the installer for two windshields, which of course has not solved the squeak. Hopefully once the control arm replacement arrives and is installed both the squeak and a straight steering wheel can be had so I can update this review to excellent all around. More

Brought our 2007 Envoy in to have the factory installed DVD player repaired because the picture intermittently went out. They could not replicate the problem and said there was nothing else they could do. DVD player repaired because the picture intermittently went out. They could not replicate the problem and said there was nothing else they could do. When asked if they could check for a loose connection Roy said it would take 5 hours to take the headliner down. So nothing was done. I asked them to leave the keys in the car for a late pick up & when I arrived there were no keys in the vehicle. He told me it was normal that if the screen was tilted when playing that the picture would go out (not correct). Took it to T.C. Customized who replaced the wires that were stripped from opening & closing the screen. Paid for 2 hours of labor (not 5) and the screen can be tilted at different angles again without the picture going out. More