#1 Cochran Buick GMC Monroeville

The service technician was throuogh in explaining what needed to be done. He kept me informed of the waiting time. He also talked with my husband on the phone to explain the addtional work being done. needed to be done. He kept me informed of the waiting time. He also talked with my husband on the phone to explain the addtional work being done. More

Our 2002 Silhouette minivan was inspected on March 26th. Both front sway bar links were replaced because the upper bushings were severely rotted. They also did a multi-point inspection, rotated the tires an Both front sway bar links were replaced because the upper bushings were severely rotted. They also did a multi-point inspection, rotated the tires and checked the tire condition. The state inspection and emissions inspection were completed. We were also advised that the vehicle is approaching the point of diminishing returns--in other words when things go wrong it will not be worth putting much money in this 10 year old vehicle with 160,000 miles on the odometer. We believe this is a very honest assessment of our vehicle's condition. It has been serviced (except for a couple of times when we were on extended vacations in Florida) by #1 Cochran from whom we purchased the vehicle new. Cochran also did some minor collision repair on this vehicle. We have been very pleased with all of our contacts with Cochran and with the service that we have received. We also have a 2011 GMC Terrain purchased from Cochran. We believe that #1Cochran and its employees are very competent, honest and fair. I would recommend #1Cochran to anyone. More

Sales was very knowledgeable about both product and services and supplied comprehensive answers to questions asked. All options/terms were disclosed up front and a thorough demonstration was given bef services and supplied comprehensive answers to questions asked. All options/terms were disclosed up front and a thorough demonstration was given before leaving with the car. The experience was smooth and painless ;) More

They are thorough and complete. James Thomas is always willing to answer any questions. Every staff person I have had contact with has always been friendly and never abrupt or too busy to answer any ques willing to answer any questions. Every staff person I have had contact with has always been friendly and never abrupt or too busy to answer any question. They are efficient as I always wait for my vehicle but I have never had to wait for hours. Depending the service the most I have waited for my car one and half hours. The waiting area is conducive for reading or just relaxing. The area also provides connection for laptop computer if needed. James Thomas always makes me feel that he is looking for my best interest not to sell service I do not need. More

It was a great experience. Very friendly people. Work was done quickly and done well. They checked my whole car out and gave me a report which was very helpful. done quickly and done well. They checked my whole car out and gave me a report which was very helpful. More

We made our first trip to #1 Cochran in Monroeville, PA 3 years ago and dealt with Vince Palmieri. Having not bought that many new vehicles in the past, we were told by others to be firm and stand our groun years ago and dealt with Vince Palmieri. Having not bought that many new vehicles in the past, we were told by others to be firm and stand our ground with the salesman. All that went out the window when we met Vince. He is genuine, courteous and was upfront about everything. We liked and respected his honesty so much, that we recently returned and traded for another new vehicle. I have had good experiences in the service end from #1 Cochran as well. Thanks to #1 Cochran and especially Vince Palmieri, for making a new vehicle purchase an enjoyable experience....the way it should be! More

We are a 1-car family and only have service appts for certain problems during the week is difficult. Would be nice if a loner program was available, or Saturday appts for such services.. Also, some sor certain problems during the week is difficult. Would be nice if a loner program was available, or Saturday appts for such services.. Also, some sort of 0% financing would be helpful. More

I have give a Ken a good rating because he went out of his way for us. He brought the car from the Monroeville dealership within hours of me calling. He drove to the Robinson dealer near our home. He was his way for us. He brought the car from the Monroeville dealership within hours of me calling. He drove to the Robinson dealer near our home. He was very friendly and helpfull. More

Pretty good experience. Kept informed by salesperson, Jim Powers. However, the finance person that took payment check did not introduce himself. Believe he may have been stressed out. Very busy dealer Jim Powers. However, the finance person that took payment check did not introduce himself. Believe he may have been stressed out. Very busy dealership. In the past, when I purchased a car from other dealerships, someone would go over the highlights of the car. This was a pre-owned car. Maybe that is only done when new cars are purchased. A tire was slit on car and salesperson took care of it right away. Was assured that new tire would be ordered and I would be notified when tire came in. My overall experience was good. I would definitely recommend #1 Cochran to any one in the market to purchase a car. More

Very friendly. Clearly explained what needed to be done and the cost. Provided recommendations for future maintenance concerns. Very efficient with servicing being completed sooner than anticipated. Cle and the cost. Provided recommendations for future maintenance concerns. Very efficient with servicing being completed sooner than anticipated. Clean, pleasant area for waiting. More