Back

#1 Cochran Buick GMC Monroeville

Monroeville, PA

4.8
862 Reviews

4520 William Penn Highway

Monroeville, PA

15146

Directions

Filter Reviews by Keyword

By Type

Showing 861 reviews

March 26, 2012

Pretty good experience. Kept informed by salesperson, Jim Powers. However, the finance person that took payment check did not introduce himself. Believe he may have been stressed out. Very busy dealer More

by Aurelia Gibson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Powers
March 25, 2012

Very friendly. Clearly explained what needed to be done and the cost. Provided recommendations for future maintenance concerns. Very efficient with servicing being completed sooner than anticipated. Cle More

by serafinip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Marasco
March 24, 2012

very friendly and professional. i was told a wait of 1.5 hrs and that was exactly how long it was. everything that was done was explained,best service i ever had and will continue to come here. More

by rbroad1041
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Marasco
March 24, 2012

We were very happy with our experience at #1 Cochran Monroeville. We drove over an hour to your dealership because of your commercial,and it was worth the trip. Our salesman was very friendly and helpf More

by ljksjk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Irwin
March 23, 2012

I have been a customer of #1 Cochran Monroeville for many years, purchased 3 cars there over these years and have always had them serviced there. The employees are friendly, helpful and I have been satisfie More

by Jill Peters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Marasco
March 21, 2012

Had two cars in for service. 2009 Saturn for warranty work and 2004 Saturn for state inspection. Service consultants kept us informed of progress on both cars. They were both very positive i9n attitude. More

by hhrosen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nikki Decenzo & John Salmon, John Salmon
March 19, 2012

We absolutely love our new GMC Serria crew cab, the extra room inside is fantastic! Our salesman Vince was fast and efficient as well the finance department! The short drive from Morgantown was worth it! We More

by JenPatrickWV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vince Palmieri
March 19, 2012

I've always had great experiences with Cochran. I get appointments that are convenient for me and the work is done in a professional manner. I always trust their advice. More

by wyeckel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Dallas
March 19, 2012

This was my 1st encounter with Cochran service, and it was a far better experience than BMW of Monroeville. Sure, it helped that everything was covered under warranty, but didn't know that until the en More

by msg144
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig from service, John Marasco
March 19, 2012

Went there because I didn't like the cs I was getting at the dealership that I purchased the car from, so I came here and it was NOT any better. It was a strain for John to ask his boss to do "Goodwill" ser More

by cbfye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Salmon, John Salmon
Mar 28, 2012 -

#1 Cochran Buick GMC Monroeville responded

Dear Ms. Fye, We understand the frustration you feel if you believe you weren't treated well. For this, we sincerely apologize. We value our customers and if there are particular cases when we may be in the position to "goodwill" a service, we will certainly address it. We cannot guarantee that any particular service can be completed free of charge, but again, we are always willing to consider each customer's circumstance. Thank you for understanding.

...
76
...