#1 Cochran Buick GMC Robinson

Great! Dealership to buy from get car serviced at! Would recommend to friends and family! Dealership to buy from get car serviced at! Would recommend to friends and family! More

Service was very efficient, work requested was completed in a prompt manner . Service advisor Christy was very pleasant and a pleasure to deal with. I would recommend your service department to others who h in a prompt manner . Service advisor Christy was very pleasant and a pleasure to deal with. I would recommend your service department to others who have a vehicle purchased or leased from Cochran. More

I had to do most of the legwork to make my purchase happen. It was almost impossible to get anyone to call me back despite leaving several messages, text messages, and emails. I had financing, I had a happen. It was almost impossible to get anyone to call me back despite leaving several messages, text messages, and emails. I had financing, I had a down payment, I just needed them to confirm my trade offer. They assumed I couldn’t work any numbers on my end and so weren’t even giving me the time of day. I received a text message at one point pretty much blowing me off, with no response to my follow up messages or calls. I eventually had to go directly through the sales manager, who quoted me more than double the down payment my finance company had originally given me (I had to call the loan company myself in order to even obtain the info). We went over the numbers again, and lo and behold the financing was off and they were able to get me back to my original down payment. I live 3 hours away and had let them know for a week that I would be down on a specific day, then magically they had no one working that day to do the financing. Ended up having to drive another 3 hours a different day to finish my purchase. The only reason I stuck with this is because of the vehicle, knowing what I wanted and what I was getting with it. This was by far the most difficult car buying experience I have ever had, despite these guys advertising themselves as making the process smooth and simple. On a good note, once I was there to sign all the paperwork I was in and out in about an hour. More

I left the dealership and didn't even make it down Campbell's Run Road. The engine light & stability light came on. I went back, but no technician was available an hour before they supposedly closed. Campbell's Run Road. The engine light & stability light came on. I went back, but no technician was available an hour before they supposedly closed. Had to drive the car home. Told the manager would, never did. Charged me $200 in labor to replace the battery & still didn't fix what I said was wrong. More