#1 Cochran Buick GMC Robinson

I had to do most of the legwork to make my purchase happen. It was almost impossible to get anyone to call me back despite leaving several messages, text messages, and emails. I had financing, I had a happen. It was almost impossible to get anyone to call me back despite leaving several messages, text messages, and emails. I had financing, I had a down payment, I just needed them to confirm my trade offer. They assumed I couldn’t work any numbers on my end and so weren’t even giving me the time of day. I received a text message at one point pretty much blowing me off, with no response to my follow up messages or calls. I eventually had to go directly through the sales manager, who quoted me more than double the down payment my finance company had originally given me (I had to call the loan company myself in order to even obtain the info). We went over the numbers again, and lo and behold the financing was off and they were able to get me back to my original down payment. I live 3 hours away and had let them know for a week that I would be down on a specific day, then magically they had no one working that day to do the financing. Ended up having to drive another 3 hours a different day to finish my purchase. The only reason I stuck with this is because of the vehicle, knowing what I wanted and what I was getting with it. This was by far the most difficult car buying experience I have ever had, despite these guys advertising themselves as making the process smooth and simple. On a good note, once I was there to sign all the paperwork I was in and out in about an hour. More

The service department was helpful and receptive in dropping off my vehicle for maintenance. They kept me in the loop from the start to the end. dropping off my vehicle for maintenance. They kept me in the loop from the start to the end. More

very informative and helpful. My vehicle appointments are completed in a timely manner. someone is always there for questions or concerns you may have. My vehicle appointments are completed in a timely manner. someone is always there for questions or concerns you may have. More

They were reasonably able to handle my emergency repair and got it covered under warranty. and got it covered under warranty. More

I left the dealership and didn't even make it down Campbell's Run Road. The engine light & stability light came on. I went back, but no technician was available an hour before they supposedly closed. Campbell's Run Road. The engine light & stability light came on. I went back, but no technician was available an hour before they supposedly closed. Had to drive the car home. Told the manager would, never did. Charged me $200 in labor to replace the battery & still didn't fix what I said was wrong. More

Customer service has been great. Very friendly and accommodating. Facility is clean and bright, welcoming. Very friendly and accommodating. Facility is clean and bright, welcoming. More

I’ve had a great service at the dealership. I wanted to say special THANK YOU! to Joe Miranda for helping me to buy a great truck! I came to dealership for test drive and ended up driving my dr I wanted to say special THANK YOU! to Joe Miranda for helping me to buy a great truck! I came to dealership for test drive and ended up driving my dream truck home. He was really helpful and transparent, that what helped me to make my decision. It was the best experience of buying a vehicle. Thank you Joe Miranda!!! Thank you #1 Cochran at Robinson More

Communication by service leadership was worse than poor it was non existent. I made repeated calls to try and get a status of my vehicle repair only to leave VM with no return calls for over 1 full busines it was non existent. I made repeated calls to try and get a status of my vehicle repair only to leave VM with no return calls for over 1 full business day. Your automated system is good for #1 but terrible for your customers. Only after I left a VM for the Service General Manager did I get an immediate call back, good to know where your priorities are and my repairs were comped! I guess if you can not earn customer loyalty you have to buy it !!! More

Very happy with response to find problem. Hope it is warrantied if revealed. Service person very helpful and kind. Hope it is warrantied if revealed. Service person very helpful and kind. More

Salesman was nice finance guy lied to my face about gap insurance would not buy from them again insurance would not buy from them again More