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#1 Cochran Buick GMC Robinson
Pittsburgh, PA
305 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 305 reviews
August 11, 2023
Honest sales staff at Lot #1. Finance department went out of their way to assist with help while waiting on settlement from insurance loss on my previous vehicle. Would highly rec Finance department went out of their way to assist with help while waiting on settlement from insurance loss on my previous vehicle. Would highly recommend this dealership to everyone. Highly satisfied with the vehicle that I purchased. More
by leviticus951
Employees Worked With
can' remember (Lot 1 )
March 30, 2023
I scheduled a recall service call and on my arrival I asked to have passenger side back turn signal bulb replaced. He said sure. When another tech came to tell me my car was ready I asked about the light asked to have passenger side back turn signal bulb replaced. He said sure. When another tech came to tell me my car was ready I asked about the light because I knew I would have a charge and he told me he didn’t know anything about the light so he gave me my keys and I left More
by Ezhairgirl
Employees Worked With
Don’t know their names
March 18, 2023
I received great care and attention for my purchase of a used pickup from #1 Cochran. Mike took great care of me and was able to work with my busy schedule! used pickup from #1 Cochran. Mike took great care of me and was able to work with my busy schedule! More
by anthony
Employees Worked With
Mike Mamula
March 10, 2023
Avoid this dealership. The service department is deplorable. Information was falsified on my paperwork. They said an issue was discussed with me, therefore, the service was The service department is deplorable. Information was falsified on my paperwork. They said an issue was discussed with me, therefore, the service was not performed. I had no idea there was an issue until I read the paperwork and confronted the tech who stated that he spoke with me. What a liar! More
by hyatt2
Employees Worked With
Noah
February 26, 2023
I received excellent customer service in the service department at #1 Cochran Buick GMC Robinson. There has never really been a time when I didn't receive excellent customer service. I've been a loyal department at #1 Cochran Buick GMC Robinson. There has never really been a time when I didn't receive excellent customer service. I've been a loyal customer for many years. Everyone I came in contact with was professional and treated me respectfully; and likewise. My car got inspected and needed brakes and a few other things and the van took me to the mall to shop instead of sitting there. The van is a huge convenience to me as I don't have anyone that can pick me up or drop me off. The van driver was very courteous to me also. More
by LoveMyBuickVerano
Employees Worked With
Tim Wasson, Chris Szuminsky
September 13, 2022
Unfortunately they know nothing of meeting and/or exceeding customer expectations. Not very professional. I submitted an edited Inquiry with confirmation of contract on a specific vehicle that they h exceeding customer expectations. Not very professional. I submitted an edited Inquiry with confirmation of contract on a specific vehicle that they had listed on Cars.com. Samantha responded and I honestly believe she has not been trained on how to go the extra step and read an inquiry which has been edited or with attachments. After I emailed several times a Sales Manager named Joe called, all of my contacts with this dealership had been via email, should be simple to interpret that was my preferred method of contact. I got ahold of the dealership and emailed Samantha more times requesting Joe to email me. His only voicemail he declared I was looking at the wrong vehicle for that price. I emailed in black and white their add with the car, exact mileage, make, model and advertised price. Next thing I know it is SOLD. Well know wonder, must have went to a friend or inside member as they ignored me completely. Never trust this outfit as they are cherry pickers. More
by blizzard9700
Employees Worked With
Samantha and Joe
August 20, 2022
CAUTION: Inept service technicians. Took my 2017 Terrain in on 8/4/22 for a front end vibration issue. On 8/5/2022 was told it was the rear wheel bearings. Should have been $100 deduct Took my 2017 Terrain in on 8/4/22 for a front end vibration issue. On 8/5/2022 was told it was the rear wheel bearings. Should have been $100 deductible. Ended up being $360 because the mechanice could not get the sensor out of the hub. Was informed it HAD to be replaced, not covered under extended waranty on 08/09/2022. Arrived to pick it up, sound system is not working. Did not even pull it off the lot, went back on Wed 8/10/22 to complain. Mechanics looked at it again and diagnosed the radio had mysteriously "gone bad" and it would be another $100 deductible. After a tense phone call later the deductible was waived, good. Not really as the radio they ordered was lost in shipment with no expected date of delivery. Picked up the truck on 8/13/22, the bettery was dead. After an inept attempt to use a portable starting device, the vehicle finally started and the radio was working. Maechanic had no idea why. Driving the vehicle home I discovered the problem I paid $360 to remedy was still a problem! Did not fix what I took it in for, overcharged for parts I possibly did not need, almost charged for part I deffinately did not need, 10 days without my truck. Inept from begginging to end. More
by mitchell.collinsworth
Employees Worked With
Nate Markovitz, Chris Szuminsky
