#1 Cochran Buick GMC Robinson

I scheduled a recall service call and on my arrival I asked to have passenger side back turn signal bulb replaced. He said sure. When another tech came to tell me my car was ready I asked about the light asked to have passenger side back turn signal bulb replaced. He said sure. When another tech came to tell me my car was ready I asked about the light because I knew I would have a charge and he told me he didn’t know anything about the light so he gave me my keys and I left More

I received great care and attention for my purchase of a used pickup from #1 Cochran. Mike took great care of me and was able to work with my busy schedule! used pickup from #1 Cochran. Mike took great care of me and was able to work with my busy schedule! More

Avoid this dealership. The service department is deplorable. Information was falsified on my paperwork. They said an issue was discussed with me, therefore, the service was The service department is deplorable. Information was falsified on my paperwork. They said an issue was discussed with me, therefore, the service was not performed. I had no idea there was an issue until I read the paperwork and confronted the tech who stated that he spoke with me. What a liar! More

I received excellent customer service in the service department at #1 Cochran Buick GMC Robinson. There has never really been a time when I didn't receive excellent customer service. I've been a loyal department at #1 Cochran Buick GMC Robinson. There has never really been a time when I didn't receive excellent customer service. I've been a loyal customer for many years. Everyone I came in contact with was professional and treated me respectfully; and likewise. My car got inspected and needed brakes and a few other things and the van took me to the mall to shop instead of sitting there. The van is a huge convenience to me as I don't have anyone that can pick me up or drop me off. The van driver was very courteous to me also. More

Unfortunately they know nothing of meeting and/or exceeding customer expectations. Not very professional. I submitted an edited Inquiry with confirmation of contract on a specific vehicle that they h exceeding customer expectations. Not very professional. I submitted an edited Inquiry with confirmation of contract on a specific vehicle that they had listed on Cars.com. Samantha responded and I honestly believe she has not been trained on how to go the extra step and read an inquiry which has been edited or with attachments. After I emailed several times a Sales Manager named Joe called, all of my contacts with this dealership had been via email, should be simple to interpret that was my preferred method of contact. I got ahold of the dealership and emailed Samantha more times requesting Joe to email me. His only voicemail he declared I was looking at the wrong vehicle for that price. I emailed in black and white their add with the car, exact mileage, make, model and advertised price. Next thing I know it is SOLD. Well know wonder, must have went to a friend or inside member as they ignored me completely. Never trust this outfit as they are cherry pickers. More

Great service! 4 ladies on a road trip who needed fast service. Very accommodating and helpful. Got us back on the road. 4 ladies on a road trip who needed fast service. Very accommodating and helpful. Got us back on the road. More

Bill Steinmetz was an excellent salesmen. Did exactly what he said he would do to make are new truck purchase enjoyable. This was are first time at Cochran Buick GMC in Robinson and I would r Did exactly what he said he would do to make are new truck purchase enjoyable. This was are first time at Cochran Buick GMC in Robinson and I would refer anybody that's looking for a new truck or car to see Bill and his associate. More

I will I’ll always be a customer at Robinson. Chris in the service department went out of his way to make sure my warranty was covered, got me in the shop asap. got the parts ordered immediately. Can’t sa the service department went out of his way to make sure my warranty was covered, got me in the shop asap. got the parts ordered immediately. Can’t say enough good things about him. Thanks again Chris More

Worst dealer I ever experienced. The mechanics are beyond horrible and no issues ever get resolved there. I bought a used "certified" truck in February. There was a leak in the fuel pump they couldn't find, horrible and no issues ever get resolved there. I bought a used "certified" truck in February. There was a leak in the fuel pump they couldn't find, I had to bring back 3 times, only for them to remove my check engine light. They broke 2 panels while servicing the interior, put a suspension sway bar on so tight that the bushing got crushed and ultimately failed and needed replaced in 2 months. There were slow leaks in the tires... I can go on. I strongly believe they know there is issues with the used vehicles they sell and just don't fix them and make the customer pay for it. Or if you get conned into their useless extra care warranty, it won't cover much. Maybe I am wrong about it, and the mechanics are sloppy and don't know what they are doing. Either way, I will never use their service or purchase a vehicle from them again. I spent over $3000 to get my truck to where it should have been when I purchased it. More