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#1 Cochran Buick GMC Robinson

Pittsburgh, PA

4.5
319 Reviews

5200 Campbells Run Rd

Pittsburgh, PA

15205

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Showing 319 reviews

January 11, 2014

Needed to sell my vehicle without purchasing another vehicle. Found Cochran using autotrader.com. Submitted online request for price quote for my vehicle. Received quote that was fair and reasonable More

by Yinzerinwv
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lucas Prisuta
December 22, 2013

Eric went out of his way to make sure I got the truck I wanted. He and Oak worked to find incentives and financing so that my payments were where I wanted them. I was very satisfied with the service and More

by seanglgr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 23, 2013

We had a great experience working with Todd at the Lot 1 used car lot at Cochran in Robinson. He was very easy to work with, took the time to tell us what we wanted to know about the car we were looking at, More

by jewilsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
November 13, 2013

I have purchased vehicles several times during my lifetime from a handful of dealerships. #1 Cochran surpased all of them! Steve Kavros from the Robinson store was amazing! He was kind, understanding More

by elallone123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Kavros, Steve Kavros
September 19, 2013

Mike found us the car we wanted, and explained in detail how it differed from the one I test drove. It was ready when promised. I was only in Oak's office for 5 minutes - he had everything ready to sign, More

by bankssm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mamula
September 04, 2013

Each Cochran employee was friendly, courteous, & helpful. Each was knowledgeable in their area of expertise and did not waste anyone's time. All questions were answered to our satisfaction. All in a More

by lkellnerjunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 13, 2013

I contacted #1 Cochran in Robinson to schedule a Service appointment for my 2008 GMC Acadia. The service was for a possible transmission problem known to GM through published Technical Service Bulletins (T More

by yostyupg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 13, 2013

Good experience, no pressure to buy, helpful for financing for "less than perfect credit". Found the car we wanted on autotrader, inquired about it through website. We got a quick response to the in More

by kellypryer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
August 11, 2013

As expected, my visit to #1 Cochran was a pleasurable one. I had not purchased a car in a long time - I travel to work via the Port Authority T and don't use my car for work, so my mileage is low, and I More

by hankus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Bissert and Eric Ehrensberger
August 09, 2013

I probably will not be back due to the fact that the charge for labor was extremely too high. I am very disappointed and upset. Probably will find another store to get timing belt replaced for a lower a More

by jay1235
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Aug 26, 2013 -

#1 Cochran Buick GMC Robinson responded

We understand your disappointment if you feel you paid too much for your service. We sorry you're upset as your business is very important to us. If a competitor offers the same service at a lower price, we will happily honor that offer. We hope to earn your future business, therefore we would like to provide you a $75 coupon toward your timing belt work. If you're willing to give us another opportunity to work with you, please reach out directly at feedback@cochran.com. We look forward to hearing from you. Sincerely, #1 Cochran Customer Care Team

Aug 26, 2013 -

jay1235 responded

Thank would be great but isn't the timing belt cover under my warranty - My VIN#KNAFE222695621343 -- If you could check it would be great and if it is what would be the total cost with both the labor, service and discounts. My email is jayv34567@gmail.com

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