#1 Cochran Chevrolet

This is the fourth / fifth vehicle we have purchased / leased from Kenny Ross over the years. Our experience with Rob Clay and Kevin Clay has always been outstanding and would highly recommend the Dealer leased from Kenny Ross over the years. Our experience with Rob Clay and Kevin Clay has always been outstanding and would highly recommend the Dealership and Rob Clay to anyone interested in purchasing a vehicle. Kevin Clay has also always made us feel like we have received the best posible deal and we have never left unsatisfied. More

We like honesty in a person and that is exactly what we got with Josh Renwick, this young man impressed us and that is not easy to do. Was pleased with his enthusiasm and work ethic. As for Bill Hart,this got with Josh Renwick, this young man impressed us and that is not easy to do. Was pleased with his enthusiasm and work ethic. As for Bill Hart,this guy is a keeper. Wonderful personalty and his expertise is outstanding. Trust me, we were impressed. Additionally, we purchased our tradein at Kenny Ross in 2004, and that is why we came back. Excellent service, great people always willing to go the extra mile. More

My husband and I visited Kenny Ross and we worked with Jerry. It was a very pleasant experience complete opposite of what you typically expect from a car dealership or sales person. Everything was strai Jerry. It was a very pleasant experience complete opposite of what you typically expect from a car dealership or sales person. Everything was straight to the point and centered around us and our needs. More

There is nothing I hate more than haggling over the price of a car. I had already been to one dealership before going to Kenny Ross. My experience couldn't have been better. Tom Hammer was great. The car I of a car. I had already been to one dealership before going to Kenny Ross. My experience couldn't have been better. Tom Hammer was great. The car I bought was actually not on the lot, but in route from Detroit. He kept me in the loop at all times. Tom and Wally got me the lowest possible price. It blew the competitor's price away. There were no hassles involved at all. It was a pleasure doing business with Tom and Kenny Ross. Kevin McGrath More

Looking for a car to replace my totaled Mazda 3 was not one of the greatest experiences until I came to Kenny Ross. I loved my Mazda. I started my quest at Bariel and the salesman we were talking with one of the greatest experiences until I came to Kenny Ross. I loved my Mazda. I started my quest at Bariel and the salesman we were talking with seemed to have no clue about the cars in his lot, I became more frustrated. My husband and I decided to take a drive out to Kenny Ross, he has purchased a couple of cars there in the past. We arrived there started to look then Tom came out. He came out in a great timely fashion we did not feel smothered by him. He showed us a used G6 after we told him what we were looking for in a car. He knew all the details of the car and he said them with confidence. As soon as I sat in the drivers seat I got the same feeling as the first time I sat in the Mazda. At the time though my Dad was going to try to get me a car at an auction and we told Tom that and he did not try to push us, which was really nice. By the time my husband and I arrived home we realized we wanted that car. We felt comfortable with Tom and Kenny Ross. We went in the next day to start signing papers, we had some road blocks it took a bit longer than we thought, but Tom stayed with us the whole time, giving up time he could be using to sell other cars. My husband and I felt important to him and this reassured a decision even more. The finance team was amazing they worked so hard on getting us a great rate with our credit and they did. Over all I am pretty confident that our future cars will be purchased from Kenny Ross via Tom. Megan Morgan More

Our salesman did a very proffesional job with selling us the SUV. He was kind, knew his job well and made sure he explained everything about the car and why the SUV was a hot item on the market today. Why I the SUV. He was kind, knew his job well and made sure he explained everything about the car and why the SUV was a hot item on the market today. Why I would rate his experience #1 is because he didnt leave any stones unturned and he had an answer for everthing we asked and if there was something he might not have known he asked. He explained everything in detail and was very upfront with total honesty. He made sure that we the buyers left being happy and very satisfied with what we purchased and he even took us back to the garage where they do the oil change and the extra services we purchased with the agreement. In all, I can say each and everyone of the salesman went out of their way to see that our time at Kenny's was about us and they also gave a warm helping hand. Yes, from the price, the warranties and the life of our vehicle we were getting the best from the dealership at Kenny Ross Chevrolet-Buick North. We are very pleased customers......:) also, as he explained, this SUV was a vehicle that sold itself but with the added touch that made it the special vehicle it is. More

We recently purchased a new 2010 Cheve Malibu at Kenny Ross this year (2011). Tom Hammer, our salesman, was very friendly, but not overbearing at all. He explained everything to us and helped us get the Ross this year (2011). Tom Hammer, our salesman, was very friendly, but not overbearing at all. He explained everything to us and helped us get the right car at the right price. He returned our phone calls in a timely manner and went out of his way several times for us. Both my husband and I felt it was a "hassle-free" experience. We looked at another car at another dealership before going to Kenny Ross and were thinking it was the one for us until we experienced the "Pleasant Kenny Ross Treatment". The dealership is not far from our home, allowing for easier auto maintenance. L. Woodham More

This was our first purchase at Kenny Ross. From the moment we approched the door to the show room we were greeted and welcomed. The total sales expierence from showing what cars were avialable to the moment we approched the door to the show room we were greeted and welcomed. The total sales expierence from showing what cars were avialable to the final delivery of our new car (buick Lacrosse) We were totaly please with dealer. Before going to Kenny Ross I had stppped at another Buick dealer near where we live and the visit was negative from start to finish. I was only there for about 20 minutes. At Kenny Ross just before we took our new car home the salesman had us meet the President of Kenny Ross. More

Our salesman, Josh Philips provided us with excellent service. He was responsive to our questions, he checked for all possible rebates and even came in on his day off to complete the sale with us and re service. He was responsive to our questions, he checked for all possible rebates and even came in on his day off to complete the sale with us and review the car features. He was very friendly. The scores on this survey were earned by Josh. On the other hand, our experience with Jason who completed our paperwork was not as positive. I am hopeful that the paperwork was completed correctly and our bank in WV receives the documents that were requested. I understand that as customers we could have taken control and insisted on better explanations of what we were signing but because our daughter was waiting for us we didn't. The time Jason spent telling us about his 7 children, their ages and activities could have been better spent on the paperwork. In addition, he was not very helpful regarding our title questions and did not offer to see if someone else could assist. Again, GREAT JOB JOSH and not so much for Jason. More

I HAVE NEVER BEEN TO A DEALER THAT I HAVE EVER FELT SO AT EASE , JOHN MET ME ON THE LOT IN THE RAIN . THIS DID NOT DETER HIM TO SHOW ME FOUR TRUCKS AND GO THROUGH ALL OF THE DETAILS.THIS GUY AND THE FINANCE EASE , JOHN MET ME ON THE LOT IN THE RAIN . THIS DID NOT DETER HIM TO SHOW ME FOUR TRUCKS AND GO THROUGH ALL OF THE DETAILS.THIS GUY AND THE FINANCE FOLKS ALL WERE GREAT. THANKS JOHN ,YOU WENT BEYOND COMPARE TO ANY OTHER SALESPERSON IHAVE EVER HAD TO DEAL WITH. MY NEW MOTTO IS IF YOU DONT WANT A LOSS SEE JOHN AT KENNY ROSS !!!!! GEORGE POWERS More