#1 Cochran Ford Butler County
Butler, PA
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Did not order the parts I called about that were required for my appointment. Waited for 2 hours and ended up getting nothing done. Did not let me know when I got there they did not have the parts. Never com for my appointment. Waited for 2 hours and ended up getting nothing done. Did not let me know when I got there they did not have the parts. Never coming back. Awful. More
Took it there for recall work and other. The 1 recall for A pillar wasn't done, it's loose and still flaps at 50mph. I called back 2x, and left messages, but only response was texting me to The 1 recall for A pillar wasn't done, it's loose and still flaps at 50mph. I called back 2x, and left messages, but only response was texting me to leave this review. So here it is! The fact they didn't fix the obvious issues leaves me uneasy about the rest of work done. More
As soon as I walked in, they made me feel comfortable. I am on oxygen, and they brought me a chair. I was there to have a state inspection, but had another issue I needed addressed. The service manager I am on oxygen, and they brought me a chair. I was there to have a state inspection, but had another issue I needed addressed. The service manager Bobbie and the other person there looked at every way possible to rectify the issue. Also, Glenn and I had a wonderful talk. I greatly appreciate all of the personnel there. They bent over backwards to help me, and I am sure they will do the same for all of there customers!!! Many thanks to all of you, and I am sure I will see you again next year!! More
