#1 Cochran Nissan South Hills

Similar car buying experience; truck to be purchased wrecked Mr. Cochran, I am skeptical that this letter will find your desk; however, I felt compelled to share my latest experience at one of your dealership Mr. Cochran, I am skeptical that this letter will find your desk; however, I felt compelled to share my latest experience at one of your dealerships; Cochran Nissan. I have been in the market for a new/used pick-up truck. After a week or so of research, I located a beautiful 2014 Toyota Tundra at you Nissan dealership on West Liberty Ave. My wife and I purchased a new 2014 Hyundai Santa Fe Limited at your Monroeville location where we had a good experience (however, no trade in). In fact, we still take our Santa Fe there for all subsequent servicing. Since this Tundra was at a Cochran dealership, I thought I would have a similar experience. I couldn’t have been more wrong. On my first trip to Cochran Nissan, I went there to “inspect” the Tundra and naturally get some details and history on the truck. To be honest, I loved it the minute I saw it. My sales rep Mike Schwarzel seemed to be a competent sales rep. He answered my questions as best he could and “researched” those he couldn’t answer on the spot; as any good sales rep should do. I did discuss a trade (I came down in a different vehicle) and Mike suggested I email him some pictures at first…which I did. I/he knew that I needed to bring the vehicle (2003 Ford F-150) in for better evaluation….which I did a couple days later. The first trip to your dealership in my potential trade started the process of “old school car buying/trading.” The initial offer was well below what I thought the trade-in value was (I had KBB and Edmunds as my guides). I wasn’t asking for even the lowest trade-in value; I was a few hundred below that. I went thru the “let me ask my manager” routine and they came back firm on their initial offer and wouldn’t budge. We shook hands and they let me walk. The next day I received an email that they WOULD agree to my price…so come back down to Cochran Nissan. This is “typical” car buying period; certainly not a “clearly better buying experience.” I wasted time and money “playing the game” but I guess, regardless of the dealership’s claim, this is how car buying is still done. Let’s see if the customer walks….. On Friday, 9/8, I returned to Cochran Nissan to finalize the purchase of the 2014 Tundra Crew Max Limited. I gave the Tundra my last “once over.” So, I was now off to the finance department (Scott) to get the ball rolling. Note: I did notice that the description on your website noted some features that the Tundra didn’t possess. Finance manager stated that the features are derived from the VIN, and because there are so many “packages”, Toyota makes some errors. Odd…but not a deal-breaker, just an observation. To continue, I signed about a dozen papers and Scott and I were talking financing, warranty, etc….the meat and potatoes of the deal. In walked the GM of Cochran Nissan (I do not recall his name) and he informed me that the gentleman who has been on the job for "only 2 days," wrecked the Tundra while preparing to take it thru the car wash. They quickly offered me a “loaner” in hopes that I would still sign the papers for the Tundra and drive off the lot in a loaner while my new truck purchase went to the body shop. I inspected the damaged truck and the left rear quarter panel was scarred with 2 deep gouges (about half the quarter panel was damaged) and the taillight destroyed. Seeing the truck in that condition, the truck I was so excited to purchase; well, it just took all the wind out of my sails. I’m sure it would have had a similar effect to many others in my situation. I also wondered, what would this do to the clean Car-Fax report???? Will this DAMAGE be reported to Car-Fax? I assume it will, not sure why it wouldn't be reported. If so, what will that do to the value of the truck now or down the road if I, or the ultimate purchaser of the truck, tries to resell at some point in the future? It is a fair question to ponder. ****UPDATE....it appears this truck has been sold as of 9/21/2017 (no longer listed on the Cochran website). I've kept close watch on the available CarFax and NO damage had been noted on the report. If this damage should have been reported to CarFax by the dealership, the new owner of this vehicle has been deceived.**** When I returned back inside to the finance office (after about 20 minutes) I sat down and I assumed there would be additional conversation about the truck and the many questions I had in regards. However, as the finance manager was typing away on his keyboard/computer (I assumed he was “looking up additional information”) he simply turned away from his computer, looked at me and said…”so what do you think?” My response was “I think I’m leaving.” We shook hands and I walked out the door…again. For the second time in a week, I drove back home in my personal vehicle, and this time, with my checkbook in hand. The experience I had at your Monroeville Hyundai location vs. your Nissan location were day and night in comparison. I assume, once this review is read, I will receive the customary "sorry we didn't meet your expectations...please reach out to us if we can be of any service..." That may make "them" feel good, but I have to imagine that their practice of selling vehicles is pretty much set in stone; i.e., this is the way they do business. Also, I don’t know if the truck has been repaired as of yet; I have not been contacted by your dealership since leaving last Friday, 9/8/2017. Not even a “sorry about that” message from the GM, et. al. Again, they seemed surprised (maybe more disappointed) that I didn’t go thru with the deal and drive off in the loaner. I did receive a “thank you for purchasing” email from Cochran but that page was quickly voided; as I was going to fill out the survey about my “car buying experience.” I also understand that accidents happen, but I don’t feel, that in the face of adversity, much effort was made to keep me as a customer…for now or down the road. Yes, I will have second thoughts when it comes to any new vehicle purchases and I will be skeptical with doing any additional business with an affiliated Cochran dealership. I am still in the market for a used, late model truck and have found many alternatives to follow-up. In conclusion, I don’t think your Nissan dealership is practicing what you preach sir. Respectfully submitted. More

Best cay buying experience Gene at # 1 cochran Nissan was amazing!!! He went above and beyond to make sure I would be able to get a new vehicle. He was never pushy and always fo Gene at # 1 cochran Nissan was amazing!!! He went above and beyond to make sure I would be able to get a new vehicle. He was never pushy and always followed through with everything. I wouldnt recommend anyone to go anywhere but here! More

Alan is the best I will buy another vehicle here just to be able to deal with Alan. He makes everything easy and stress-free. My entire family buys vehicles from Ala I will buy another vehicle here just to be able to deal with Alan. He makes everything easy and stress-free. My entire family buys vehicles from Alan. He's the best! More

Alan Etkins Alan is a gentleman and great, i have lease 3 different cars from him and everytime he has been honest and easy to deal with. Alan is a gentleman and great, i have lease 3 different cars from him and everytime he has been honest and easy to deal with. More

Have after purchase issues which are still unresolved March 11th purchase 2013 Hyundai Sonata, with a broken rear seat latch. March 13th noticed scratches on lower rear fender, door and rocker panel – whi March 11th purchase 2013 Hyundai Sonata, with a broken rear seat latch. March 13th noticed scratches on lower rear fender, door and rocker panel – which I hadn’t seen when I took delivery. March 13th sent email with pics to Mike Mitolo stating the I wanted to return the car under the Three days no questions asked return rule. Got call to come in on March 15th to talk to Mike. Mike was busy and I was to talk to Josh Barszczowski instead. He told me that they would not take the car back, since I signed the Moneyback Guarantee and that I only noticed the broken latch and not the scratches. I did show him a repair estimate from the Cochran Mrvl repair facility, in the amount of $915.81 to which he replied, that is kind of high and offered to have “his people” look at it for an estimate. I strongly object to having to pay for a car that they knew had those scratches, especially since the car had been washed the day I bought it. I also content that both, the latch and the scratches should have been replaced and repaired respectively prior to putting it onto the lot. Even after engaging Robert Fescmyer both issues are still unresolved to my satisfaction to this day April 22nd More

Further to my last review My last review, posted 12/19/2015, explained how I was cheated by this dealership during a routine inspection. Specifically, they refused to pass me My last review, posted 12/19/2015, explained how I was cheated by this dealership during a routine inspection. Specifically, they refused to pass me for inspection because of a small crack in my bumper, even though they readily admitted that duct tape would moot the issue. They also failed to explain how this was a "hazard" according to the PA Code and, desperate to sound legitimate, came up with the excuse that the "hazard" was the risk of a pedestrian scratching their leg if they bumped up against my car. Of course this is not the intent of the law. After admitting duct tape would moot their concern, they then made something up about a "bracket" under the bumper that needed to be replaced by their body shop, even though they had just told me that the bracket was fine. So, as an update to my last review, I have gotten opinions from three different mechanics and one attorney. Cochran was wrong, everyone agreed. Now, what is worse, the scratch in my bumper was made worse by Cochran. In trying to look at it, they bent part of the cracked bumper back and weakened the plastic. While I could have just lined it up and glued/taped it in place, I may now be out a large sum of money because they made it much worse. I have pictures before and after. In short, avoid this dealership at all costs. Every mechanic I explained my story to laughed at it and confirmed that this was a scam. My frustration is only aggravated by the fact that I purchased my car here and now have a [worthless] warranty. More

Worst service ever. My truck has been to this dealer numerous times and each time was horrible. My most recent experience it was taken in for the annual inspection free My truck has been to this dealer numerous times and each time was horrible. My most recent experience it was taken in for the annual inspection free inspection. It needed a few minor repairs that did not cause it to fail inspection. I set the repairs up to have done the following week. I dropped it off the night before so they had it first thing. I finally heard from a service writer at 2:00. He said it would be done at 3 or 3:30 and he would call to get my credit card to pay for the service. I did not hear from him again. I had to call him at 4:30 and left a message. Did not hear from him again until I called him at 5:30. At that time I was informed that he forgot to tell them the work that needed to be done and only the inspection was done. I told him I would call him back if I could find a ride to work the following day so I could leave it. I tried to call him back and had to leave a message. Didn't hear from him until 5:50 (they close at 6:00) when I had to call him back. Needless to say I picked up the truck and will get it done elsewhere. I was trying to give them business and trying to pay them but apparently the service wasn't worth their time. Not only will I never buy a Cochran vehicle, I will not take my vehicle back for the yearly free inspection. I would rather pay someone who wants my business and has better customer service. More

Car service I had to bring my nissan juke in to get checked out because of a recall notice i received in the mail. Employees were kind and and informative. Servic I had to bring my nissan juke in to get checked out because of a recall notice i received in the mail. Employees were kind and and informative. Service was quick. More

Excellent service and interactions Started on time, discovered two items I was unaware of that needed attention, performed and finished everything in way less than two hours, presented Started on time, discovered two items I was unaware of that needed attention, performed and finished everything in way less than two hours, presented me with a very acceptable invoice, processed everything and courteously bid me farewell until next time! More

Best car buying experience we have ever had My husband and I drove an hour and a half to Cochran for a car we really wanted! We had Joe Cerimeli as our salesman and we could not of been happier. My husband and I drove an hour and a half to Cochran for a car we really wanted! We had Joe Cerimeli as our salesman and we could not of been happier. Usually buying a car is a lengthy,boring day, but not with Joe! He was so nice, down to earth, and funny. I feel like we gained a friend that day. He told us all the info we needed to know and was very helpful in helping us to trade in our old car for our new beauty! We will definitely be going back for our next one. Thanks Joe More