#1 Cochran Subaru Butler County

I have always been completely satisfied with all my service experiences , which is more than I can say for the quality of this survey. service experiences , which is more than I can say for the quality of this survey. More

I always get great service in a timely manner. The entire staff is professional and very courteous. The entire staff is professional and very courteous. More

Excellent customer service, clean and comfortable environment, along with salesman that remember your name, make this a great dealership! environment, along with salesman that remember your name, make this a great dealership! More

Came in for inspection,oil change, and tire rotation. Ali in the service department was friendly and personable. I have purchased 3 Subaru’s from this dealership. A great team that doesn’t use high press Ali in the service department was friendly and personable. I have purchased 3 Subaru’s from this dealership. A great team that doesn’t use high pressure sales tactics. More

Very kind, professional and efficient service department -from the minute the garage door opens until I walk out the door to my car - which is now freshly washed! -from the minute the garage door opens until I walk out the door to my car - which is now freshly washed! More

Just awesome service,sales and finance at this location. Express service,sales and financial services is why I chose this location Express service,sales and financial services is why I chose this location More

Easy to get an appt. I am impressed with the video as they work on my car. My issues are addressed and taken care of. People are professional. I appreciate the f/ u rem I am impressed with the video as they work on my car. My issues are addressed and taken care of. People are professional. I appreciate the f/ u reminders of services. Excellent service great people to deal with!! More

Was not told when I brought the car in that a new battery with installation would cost over $600. Really felt ripped off. Oil change is now $100. Why come there to have that done anymore. Video review jus with installation would cost over $600. Really felt ripped off. Oil change is now $100. Why come there to have that done anymore. Video review just basically showed my car sitting there and the mechanic said something like “There’s your car sitting there and we replaced your battery, did an oil change and rotated your tires”. Wow!!! That was helpful. In the past we have always been given (and a rep went over it with us) a comprehensive multi-point inspection report. No longer getting that I assume. Now it was just give us your money and goodbye. My Crosstrek is the 7th Subaru we’ve owned in the past 20+ years. Since we moved to this area, yours is the only dealership we have dealt with. We trusted you. Now I just feel that you have become way over priced and you service has deteriorated. Bottom line: Done with you and done with Subaru. The time previous to this that I was in your service area, I heard a potential customer get an outrageous estimate for a radiator flush and refill. That gentlemen asked what you labor rate was and was told $200 an hour. $200 X 2040 hours makes an annual wage cost of $400,800 a year. Really??? More

Cochran Subaru Butler County truly cares about their customers and does a great job servicing their vehicles. customers and does a great job servicing their vehicles. More