#1 Cochran Subaru Butler County
Renfrew, PA
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Easy to get an appt. I am impressed with the video as they work on my car. My issues are addressed and taken care of. People are professional. I appreciate the f/ u rem I am impressed with the video as they work on my car. My issues are addressed and taken care of. People are professional. I appreciate the f/ u reminders of services. Excellent service great people to deal with!! More
Was not told when I brought the car in that a new battery with installation would cost over $600. Really felt ripped off. Oil change is now $100. Why come there to have that done anymore. Video review jus with installation would cost over $600. Really felt ripped off. Oil change is now $100. Why come there to have that done anymore. Video review just basically showed my car sitting there and the mechanic said something like “There’s your car sitting there and we replaced your battery, did an oil change and rotated your tires”. Wow!!! That was helpful. In the past we have always been given (and a rep went over it with us) a comprehensive multi-point inspection report. No longer getting that I assume. Now it was just give us your money and goodbye. My Crosstrek is the 7th Subaru we’ve owned in the past 20+ years. Since we moved to this area, yours is the only dealership we have dealt with. We trusted you. Now I just feel that you have become way over priced and you service has deteriorated. Bottom line: Done with you and done with Subaru. The time previous to this that I was in your service area, I heard a potential customer get an outrageous estimate for a radiator flush and refill. That gentlemen asked what you labor rate was and was told $200 an hour. $200 X 2040 hours makes an annual wage cost of $400,800 a year. Really??? More
We liked that we were treated with respect. Our salesperson was not pushy. He listened to what we wanted and took time to answer any questions we might of had. Our salesperson was not pushy. He listened to what we wanted and took time to answer any questions we might of had. More
We had a wonderful experience. Logan our sales person was very knowledgeable about Subaru. Excellent experience and well worth the trip. Logan our sales person was very knowledgeable about Subaru. Excellent experience and well worth the trip. More

