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#1 Cochran Subaru Butler County

Renfrew, PA

Overview
Reviews
Vehicles
4.8
396 Reviews
Call Dealership (412) 245-4600

861 PA-68

Renfrew, PA

16053

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Showing 396 reviews

February 19, 2025

I find it funny that I have to put full synthetic oil in my 2023 forester when I change my oil every 3.5k miles. $98.00 for oil change. Why can't I use regular oil and still have my warranty cover any probl More

by rjrumbarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Adams
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Feb 20, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for taking the time to share your concerns with us. This particular oil has special inhibitors specifically designed just for Subaru to prevent engine war and oil consumption abrasion issues, allowing your Subaru to provide the best efficiency and performance. Based on the owner’s manual, in severe conditions where cold and road salt is used, it is recommended that a synthetic oil change be done at 4000 miles. We apologize if this was not clearly explained. If you have any further questions that we can assist in answering, please don't hesitate to give us a call directly or email our customer care team at feedback@cochran.com.

February 19, 2025

They're really nice people in there. They helped out quite a bit i tried the hardest to get me into a vehicle More

by hillscott295
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Adams, Vince Sunseri, Erik Emanuele, Brandon Fehl, James Mullen, Ty Honzo, Ed Haskins, Jim Adams, Kyle Texter, Michael Fay
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Feb 19, 2025 -

#1 Cochran Subaru Butler County responded

Thanks for the great review! It's our pleasure to help. Please let us know if there's anything else we can do to assist!

February 18, 2025

I appreciated the communication about the delay in my service. I realized it couldn’t be helped because it was a recall. But at least I was kept informed and that was very important to me. More

by msufner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember
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Feb 18, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for the great review! We're happy to provide communicative service, and appreciate your understanding with the delay. We hope to work with you again!

February 18, 2025

I was treated kind and the deal went fast and smooth. All went as I hoped More

by fronapel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erik Emanuele, Brandon Fehl, Jesse Willetts, Ty Honzo
Report | Print
Feb 18, 2025 -

#1 Cochran Subaru Butler County responded

It's our pleasure to help! We hope you are enjoying your new car.

February 17, 2025

From the Service Advisor (Andrew) to the Service Technician (Robert Nugent) all was great. Thanks for always taking care of me! More

by jo81163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Service Advisor & Robert Nugent Service Tech
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Feb 17, 2025 -

#1 Cochran Subaru Butler County responded

It's our pleasure to help! Please let us know if you need anything else- we hope to see you again.

February 17, 2025

Service advisors and technicians are always very helpful and explain what is being or needs done. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandria Reott
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Feb 17, 2025 -

#1 Cochran Subaru Butler County responded

It's our pleasure to help. We value your loyalty, and look forward to seeing you again!

February 17, 2025

The tech was so friendly from the time i walked in the door until he walked me out. He took the time to show me all of the waiting room's amenities and was super patient answering all my questions. Love More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Mullen
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Feb 17, 2025 -

#1 Cochran Subaru Butler County responded

Thank you for taking the time to share your great experience with us! We're especially glad to hear you found our technician video feature to be helpful. Please let us know if there's anything else we can do to assist. We hope to work with you again!

February 17, 2025

Service was done in a timely manner and Everyone was polite and very knowledgeable. Appreciate everyone. More

by jwmaunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Adams
Report | Print
Feb 17, 2025 -

#1 Cochran Subaru Butler County responded

We're happy to help get you back on the road! Please let us know if there's anything else we can do to assist- we hope to see you again.

February 16, 2025

Service writer was warm and helpful. She was a friendly person who answered all of my questions. More

by ptruit61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou
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Feb 17, 2025 -

#1 Cochran Subaru Butler County responded

Thanks for the great review! We're happy to provide friendly service. We hope to see you again!

February 16, 2025

Clean well organized people are friendly and helpful. Work was done. An excellent time and job was satisfactory More

by phoinix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Conner
Report | Print
Feb 17, 2025 -

#1 Cochran Subaru Butler County responded

It's our pleasure to help! Please let us know if there's anything else we can do to assist. We hope to see you again!

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