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#1 Cochran Subaru Butler County
Renfrew, PA
506 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 506 reviews
June 08, 2021
Arrogant and rude salesman. They lost a cash sale. Was on my way to purchase vehicle and called before I left and said they had someone coming to look at vehicle in 1/2 hour. I had a 4-1/2 hour dri Was on my way to purchase vehicle and called before I left and said they had someone coming to look at vehicle in 1/2 hour. I had a 4-1/2 hour drive ahead of me.. Was in constant contact with salesman.. Turned around and went home and never looked back. By the way...found a newer vehicle with less miles and only $5,000 more! More
by Taffyann06
Employees Worked With
Brandon Fehl, Jim Adams
February 06, 2020
Just Rude May of 2019 – When we bought the car we were told free lifetime inspections. Never once did they tell us that we could have to pay. So my car needed May of 2019 – When we bought the car we were told free lifetime inspections. Never once did they tell us that we could have to pay. So my car needed a marker light bulb and rear brakes. They wanted over $800 even though they advertise they offer the best prices. The brake price was one thing but for the marker light they wanted $34.00. The bulb cost $0.50 at NAPA and took less than 1 minute to replace. Just this week (2/4/2020) we are losing our radio when we put the rear defrost on. We got this rude lady from the call center who told us to just call safe lite and have them fix it. But we have a warranty that is to cover this. So I called the manager today (2/6/20) and no apology just told me this is the standard procedure. I guess the standard procedure is to be rude to customers. More
by cheesey16232
Employees Worked With
Butler Service Manager
November 03, 2019
Not Good I experienced a flat tire situation. Called Subaru Roadside Assistance. Kendra called me on Friday Nov 1st at 1 15 PM. told me she contacted 15 towing I experienced a flat tire situation. Called Subaru Roadside Assistance. Kendra called me on Friday Nov 1st at 1 15 PM. told me she contacted 15 towing services and found a service that could tow my vehicle 6 miles to Cochran in Renfrew. The dealership told me if I could get the car to them by 4 or 4:30 P.M. they could have the tire repaired. I suggested to Kendra that she should car the local towing service in Butler, Pa , they could have the car there in plenty of time to have the tire repaired. Kendra called a towing service too far away from my home. The towing service did not show up until 5:15 PM, too late for the service department at No. 1 Cochran Subaru Renfrew to repair the tire. I went ahead and had the car towed to the dealership. I followed the towing service to the dealership where I spoke to the service manager on duty. The told me he would call me on Saturday when the tire would be repaired. The service manager called me Saturday morning at about 10:00 AM, told me the car was finished. I went to the dealership to pick the car up at noon. When I paid the bill I got into the car and noticed hand dirt all over the upholstery of my driver's door. There was a black spot of dirt on the front passenger seat and the front passenger seat was pushed forward. I never push this seat forward. No one normally sits in that seat of my car. I noticed on the odometer that the trip setting had been pushed. I have never pushed the trip setting button since I purchased the car at the end of March 2019. I never used this feature. The trip setting read 192 miles. Evidently sometime between the time of Friday at 5:30 PM and Saturday at noon when I picked the car up my car had been driven 192 miles. My guess is that my car was used to take a passenger to pick up another vehicle for Cochran Subaru at Renfrew. This is not acceptable. I want my car cleaned up and a resolution to this problem. More
by Vincent D Ritzert
Employees Worked With
Michael Fay
June 23, 2019
Top notch Overall great experience! Erik was easy to work with and catered the visit to my needs. I could of bought a vehicle anywhere, but Erik was the diffe Overall great experience! Erik was easy to work with and catered the visit to my needs. I could of bought a vehicle anywhere, but Erik was the difference maker. Thanks again More
by Joe the Show
Employees Worked With
Erik Emanuele
June 05, 2019
Fair and Easy Car-buying Experience We just bought a car from Erik again! After an outstanding experience with Erik about six months ago, we were not anticipating needing to replace anot We just bought a car from Erik again! After an outstanding experience with Erik about six months ago, we were not anticipating needing to replace another car so soon. We returned to this dealership, though it is far from where we live, specifically to work with him. We knew he would get us a great car that fit our needs for a great price, just as he did the first time! Erik helped introduce us to Subaru and found us another great car for very reasonable price. He really knows the cars available backwards and forwards, never pushes you towards things you don't want or need, and makes the entire experience seem really smooth and low pressure. Buying a car is a big expense, and you want to make sure you don't get taken advantage of, and Erik is there at every turn to help you along the way. Everyone at Cochran Subaru Butler was fantastic, but Erik is really one of a kind, would highly recommend using him for your next car purchase! More
by hgoldstein
Employees Worked With
Erik Emanuele
January 31, 2019
Easy Experience Erik helped find the Jeep Grand Cherokee Overland I was looking for even though he works at Subaru. He did a great job of doing his research, answerin Erik helped find the Jeep Grand Cherokee Overland I was looking for even though he works at Subaru. He did a great job of doing his research, answering all of my questions, and making the process simple. He was always punctual when meeting and very accommodating when I contacted him via email or phone. I would definitely recommend Erik to others looking for a vehicle. More
by msadler14
Employees Worked With
Erik Emanuele
January 27, 2019
Positive Experience, Great Service Overall, my experience at this dealership was very positive, starting with the phone call I made to verify that the vehicle I was interested in was st Overall, my experience at this dealership was very positive, starting with the phone call I made to verify that the vehicle I was interested in was still available. Even though it was a busy afternoon, the person who answered the phone (Ian) took time to check before I made the long drive. When I arrived, Erik handled the sale. He was upfront about the pricing of the vehicle, worked to negotiate a price that felt comfortable for me, and was very patient as I made my decision. He and the finance manager also stayed late to finish the purchase, and Erik spent time going over the features of the car even though that was not required of him to do for a used car. Thanks for going the extra mile to provide great service! More
by MTR91
Employees Worked With
Ian, Erik Emanuele
January 21, 2019
Scammer Jerry Smithbauer is a scammer that works at this dealership by day and sells his wife coral by night. He took 350$ from me in a bad sale and then cont Jerry Smithbauer is a scammer that works at this dealership by day and sells his wife coral by night. He took 350$ from me in a bad sale and then continued to call me names and cuss at me like an immature teenager. He is in no way a decent person at all, as a matter of a fact he is a person that takes others money not caring about their situation. Very rude and disrespectful person as well. I hope that Jerry changes his way of thinking someday but till then DO NOT DO BUSINESS WITH HIM! He will take your money!! More
by Jg1212
Employees Worked With
Jerry Smithbauer
January 15, 2019
good salesman This is the second car ive purchased here through erik. Hes very helpful in the buying process. He takes you step by step on how to go through the buy This is the second car ive purchased here through erik. Hes very helpful in the buying process. He takes you step by step on how to go through the buying process. Both times i've had a specific car in mind that i wanted , i ended up getting both cars because he made it happen for me! He made sure to recommend the best car for my price range. Hes also very good with customer service. I was able to purchase my vehicle the day after i contacted him! Its a fast and easy process with his help! Ive also recommended him to others! More
by brilee11
Employees Worked With
Erik Emanuele
January 09, 2019
#1 Subaru Erik has always been welcoming and helpful. This is the second car I have purchased from him. Always responds quickly and answers my questions. Knowle Erik has always been welcoming and helpful. This is the second car I have purchased from him. Always responds quickly and answers my questions. Knowledgeable. More
by Ashlee1985
Employees Worked With
Erik Emanuele
